TAC Server Installation: 500 – The call failed on the server; see server log for details

Puru — Fri, 31 Oct 2025 07:41:51 GMT

Hi Qlik Talend Experts,

I have installed Qlik Talend 8.0.1 on a Windows environment. The installation completed successfully, and I can see that the Talend Administration Center (TAC) 8.0.1 services are running.

For the repository database, I am using Oracle 19c, and I have downloaded the ojdbc10.jar driver. All prerequisites, including Zulu OpenJRE 17, have been met.

However, when accessing TAC via the following URL:
👉 http://<server-ip>:8080/org.talend.administrator/
I receive the following error message:

Error: 500 – The call failed on the server. See server log for details.

Upon investigation, I found that the catalina.log only captures the initial startup logs and does not include details for the 500 error. The only related entry appears in the localhost_access_log.2025-10-30.txt file:

xx.xxx.xxx.xxx - - [30/Oct/2025:21:52:07 +0800] "POST /org.talend.administrator/administrator/login HTTP/1.1" 500 57

None of the available log files seem to provide detailed information or a clear root cause for the error:

catalina.2025-10-30.log
commons-daemon.2025-10-30.log
localhost_access_log.2025-10-30.txt

Additionally, I verified on the Oracle TAC Database and confirmed that the TAC tables have been successfully created, indicating that the initial setup and database connection were at least partially successful.

Could you please advise on how to further troubleshoot this issue or identify where I can find more detailed logs to pinpoint the root cause?

Thank you for your assistance.

Re: TAC Server Installation: 500 – The call failed on the server; see server log for details

Xiaodi_Shi — Thu, 11 Dec 2025 02:40:00 GMT

Hello,

From your description above, please try to initialize the TAC database.

Please refer to online documentation about:

getting-started-with-talend-administration-center | Qlik Talend Help

and the necessary system privileges are:

create sequence
create session
create alter session
create table
create view

Best regards

Sabrina

topic TAC Server Installation: 500 – The call failed on the server; see server log for details in Installing and Upgrading

TAC Server Installation: 500 – The call failed on the server; see server log for details

Re: TAC Server Installation: 500 – The call failed on the server; see server log for details