topic Re: Unable to install - service: command not found in Installing and Upgrading https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360928#M2166 Hi, <BR />Did the user use subscription version product? If so, he can open a ticket on Talend Support Portal so that we can give a remote assistance. <BR />Best regards <BR />Sabrina Wed, 08 Jan 2014 08:02:36 GMT Anonymous 2014-01-08T08:02:36Z Unable to install - service: command not found https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360923#M2161 Hello All, <BR /> <BR />I am working with a user who is seeing the below error when trying to install ETL 5.2.2: <BR />/bin/sh: service: command not found <BR />below is the contents of the error log: <BR />Log started 01/06/2014 at 16:45:43 <BR />Preferred installation mode : osx <BR />Trying to init installer in mode osx <BR />Error loading image leftImage. Incorrect format? <BR />Error loading image splashImage. Incorrect format? <BR />Mode osx successfully initialized <BR />Executing service jaspersoft-jac stop <BR />Script exit code: 127 <BR />Script output: <BR /> <BR />Script stderr: <BR /> /bin/sh: service: command not found <BR />Error running service jaspersoft-jac stop : /bin/sh: service: command not found <BR />Executing service jaspersoft-cmdline stop <BR />Script exit code: 127 <BR />Script output: <BR /> <BR />Script stderr: <BR /> /bin/sh: service: command not found <BR />Error running service jaspersoft-cmdline stop : /bin/sh: service: command not found <BR />Does this have anything to do with the path not being set to absolute path? <BR />Thanks, <BR />Doug Sat, 16 Nov 2024 11:47:18 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360923#M2161 Anonymous 2024-11-16T11:47:18Z Re: Unable to install - service: command not found https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360924#M2162 Hi, <BR /> Did your use jasper OEM? Did you use MAC OS? Is it working when you get in the installation directory?<BR />Best regards<BR />Sabrina Tue, 07 Jan 2014 03:18:15 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360924#M2162 Anonymous 2014-01-07T03:18:15Z Re: Unable to install - service: command not found https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360925#M2163 Hello,<BR /><BR />The user is using jasper OEM. Here are some comments from the user: " I work on Mac OS X 10.8.4. I couldn't find /sbin/service script install. Based on what I found on <A href="http://forums.cnet.com/7726-6132_102-2383069.html" rel="nofollow noopener noreferrer">http://forums.cnet.com/7726-6132_102-2383069.html</A>, /sbin/service is vulnerable in MAC that's why the service script is not part of Mac"<BR />Thanks,<BR />Doug Tue, 07 Jan 2014 16:43:03 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360925#M2163 Anonymous 2014-01-07T16:43:03Z Re: Unable to install - service: command not found https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360926#M2164 Hi, <BR />I suspect the path can't be recognized by system.<BR /><BLOCKQUOTE><TABLE border="1"><TBODY><TR><TD>Is it working when you get into the installation directory?</TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />Best regards<BR />Sabrina Wed, 08 Jan 2014 07:07:03 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360926#M2164 Anonymous 2014-01-08T07:07:03Z Re: Unable to install - service: command not found https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360927#M2165 Which path should be changed? Also, can you please clarify when you ask "Is it working when you get into the installation directory?" Wed, 08 Jan 2014 07:23:33 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360927#M2165 _AnonymousUser 2014-01-08T07:23:33Z Re: Unable to install - service: command not found https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360928#M2166 Hi, <BR />Did the user use subscription version product? If so, he can open a ticket on Talend Support Portal so that we can give a remote assistance. <BR />Best regards <BR />Sabrina Wed, 08 Jan 2014 08:02:36 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Unable-to-install-service-command-not-found/m-p/2360928#M2166 Anonymous 2014-01-08T08:02:36Z