topic Re: Unable to install Additional Talend Packages in Installing and Upgrading

Unable to install Additional Talend Packages

Anonymous — Sat, 16 Nov 2024 11:21:10 GMT

I am unable to install either the required or optional packages. If I click "Finish" on one or both packages, the application gets hung up trying to retrieve licenses (progress remains at 0%)
(Installation window can be found under Help > Install Additional Packages)
Any thoughts?

Re: Unable to install Additional Talend Packages

Anonymous — Thu, 15 Jan 2015 07:27:45 GMT

Hi,

I am unable to install either the required or optional packages. If I click "Finish" on one or both packages, the application gets hung up trying to retrieve licenses (progress remains at 0%)

What's the build version you are using?
Best regards
Sabrina

Re: Unable to install Additional Talend Packages

Anonymous — Fri, 16 Jan 2015 21:30:20 GMT

Hi,
Build version is V5.6.0_20141024_1545

Re: Unable to install Additional Talend Packages

Anonymous — Mon, 19 Jan 2015 10:21:59 GMT

Hi,
We made a testing on Talend 5.6 studio, everything is OK. Could you please wait for a moment to see if it works?
Feel free to let us know if we are missing something.
Best regards
Sabrina

Re: Unable to install Additional Talend Packages

Anonymous — Wed, 28 Jan 2015 13:55:12 GMT

Sabrina,
Thanks for your reply. Unfortunately, Talend is still unable to retrieve licenses.
It also gets hung up trying to connect, so the only way to terminate the process is to end task (via task manager).

Re: Unable to install Additional Talend Packages

Anonymous — Thu, 29 Jan 2015 09:36:54 GMT

Hi suvslayer,

Could you please indicate your OS version you are using? Have you checked document about: TalendHelpCenter:Compatible Platforms?

Best regards
Sabrina

Re: Unable to install Additional Talend Packages

Russell_RezekLIS — Mon, 09 Mar 2015 15:42:00 GMT

I am actually having the same issue as the user above. I am using Talend Open Studio 5.6.1 Build id: V5.6.1_20141207_1530 on Windows 7 using Oracle Java 7 (32 bit).
I believe I was finally able to install the Required Packages, but it keeps hanging when installing the Optional packages, it gets hung up on the "Retrieving Licenses" step. I've tried to let this run for hours, but it never seems to move past this initial step.
I had already imported an existing project and had some trouble installing the required components for that project. Talend seemed to always get hung up when trying to retrieve licenses. I was able to force these packages to install by doing a manual install for each individual library. Any thoughts?
Russ

Re: Unable to install Additional Talend Packages

Anonymous — Mon, 23 Mar 2015 11:52:09 GMT

I am actually having the same issue as the user above. I am using Talend Open Studio 5.6.1 Build id: V5.6.1_20141207_1530 on Windows 7 using Oracle Java 7 (32 bit).

Same here.

Re: Unable to install Additional Talend Packages

Russell_RezekLIS — Mon, 23 Mar 2015 15:02:40 GMT

I was actually able to find a work around for this on Windows 7 Pro.
When I got the hung "Retrieving Licenses" message, I put my machine in Hibernation mode (leaving Talend running), then woke it up again. When it came back up, the license manager worked properly, I accepted the licenses and my downloads proceeded normally.
Not the cleanest of solutions, but it worked for me. Good Luck!
Russ

Re: Unable to install Additional Talend Packages

Anonymous — Mon, 11 May 2015 14:21:40 GMT

This was a huge issue for us when we deployed TAC 5.6.1 so we (Talend Support and I) ended up just installing some of the more critical ones manually and ignoring the rest. I've had a job fail to generate recently and my last ditch was to install the additional modules in the commandline studio (job would run in studio, but would not generate in TAC).
Knowing that this sucker would hang if I let it run on its own, I manually clicked every "Download and Install" button for all the missing modules. The ones that hung? All the modules which had the IPL/IBM Public License. These are the only ones that hang and sadly there doesn't appear to be a timeout so the entire process had to be killed.
We don't need these modules and the job now generates in TAC, but thought I would pass along the finding so that it can be fixed in an upcoming version.
Specs: Windows7, Talend v5.6.1, Java 1.7

Re: Unable to install Additional Talend Packages

Anonymous — Mon, 11 May 2015 15:01:55 GMT

The bug still exist in version 6.0.0M4. :mad:

Re: Unable to install Additional Talend Packages

_AnonymousUser — Tue, 12 May 2015 12:58:04 GMT

We're experiencing the same issue. Talend v5.6.1 with Java v7.79 (32bit) on Windows 7 SP1 64bit.

Re: Unable to install Additional Talend Packages

Anonymous — Thu, 14 May 2015 11:03:41 GMT

Hi littledirk,
What's your OS and JDK version?
Best regards
Sabrina

Re: Unable to install Additional Talend Packages

Anonymous — Thu, 14 May 2015 11:07:12 GMT

Hi John Dray,
You installed 32 bit JDK on 64 bit OS? Which applications you are using? TOS_DI-win-x86_64.exe or TOS_DI-win32-x86.exe?
Best regards
Sabrina

Re: Unable to install Additional Talend Packages

Anonymous — Mon, 18 May 2015 10:14:35 GMT

The following works for me:
Install TOS 6.0.0M4 (works with Java 😎 on another workstation (in my case another win7 workstation). Start TOS and try to download needed files. If it works fine, copy the whole TOS directory to your main workstation. Now it should work.

Re: Unable to install Additional Talend Packages

Anonymous — Thu, 21 May 2015 20:21:59 GMT

Hello there,
I'm having the same issue with Talend Open Studio for Big Data 5.6.2 on Mac OS 10.9.5. The issue seems to revolve around the retrieval of licenses getting hung up. I've tried canceling at the initial screen and then downloading them from modules section and that step hangs again there as well.

Re: Unable to install Additional Talend Packages

Anonymous — Thu, 11 Jun 2015 03:03:24 GMT

Hi:
I too have encountered the same problem: Windows 7, x64... using Java 7.
"Talend Open Studio for Big Data"
Version: 5.6.2
Build id: V5.6.2_20150508_1414
TOS_BD-win-x84_64.exe
At least on my machine, I found an odd workaround. First, start up Talend. Then cancel to install the packages. Then shut down Talend Open Studio. At this point, for me, the application informed me that there were missing packages and gave me the option of installing them, and successfully did so.

Re: Unable to install Additional Talend Packages

Anonymous — Mon, 22 Jun 2015 14:15:51 GMT

Seems like the problem is solved in TOS 6.0.0RC1.
/edit
No, its not.

Re: Unable to install Additional Talend Packages

Anonymous — Wed, 24 Jun 2015 09:04:36 GMT

Hi littledirk,
Is your net working Ok with you? Have you already checked document about:TalendHelpCenter:Configuring Talend Studio?
Best regards
Sabrina

Re: Unable to install Additional Talend Packages

Anonymous — Wed, 24 Jun 2015 10:01:46 GMT

Hi xdshi,
our net is working fine. no fw entries or something.
only problem is to retrieve the licences. it worked fine with older versions of TOS and also with 5.6.1.
can we download the licences manually?