topic Re: Issues connecting to ftp.talend.com in Installing and Upgrading

Issues connecting to ftp.talend.com

Anonymous — Sat, 16 Nov 2024 05:05:52 GMT

Hi - I'm having issues connecting to ftp.talend.com to get our Talend Data Catalog distribution.

When I try to connect in a browser to ftp://ftp.talend.com, I get this error (see attached tdc-ftp-3.png screenshot).
There was a problem connecting to the server "ftp.talend.com". The share does not exist on the server. Please check the share name, then try again.
When I try to connect via command line (sftp ftp.talend.com), I get this error:
ssh: connect to host ftp.talend.com port 22: Connection timed out
Couldn't read packet: Connection reset by peer

Any hints / clues? Thanks!

Re: Issues connecting to ftp.talend.com

Anonymous — Thu, 01 Aug 2019 08:50:45 GMT

Hi,

security settings have been updated on the ftp server so encrypted connections are now mandatory.

I do not know if you can connect natively with a browser anymore. As for command line, the port is not correct, we are still using port 21.

Instead, I suggest you use a free tool like Filezilla where you have to set the connection to "User explicit FTP over TLS if available (see attached screenshot).

Best regards,

Vincent

filezilla ftp settings.png

Re: Issues connecting to ftp.talend.com

Anonymous — Thu, 01 Aug 2019 17:44:07 GMT

Thanks, Vincent.

I'm using the command line to connect, and using sftp (rather than ftp). But my attempts just hang (no connection, no error):

sftp -P 21 ftp.talend.com

Any hints? Do I need to include the username in the command string in order to connect?

Re: Issues connecting to ftp.talend.com

Anonymous — Fri, 02 Aug 2019 08:27:20 GMT

Hello,

from what I saw on the internet, the ftp command line does not allow you to use secured TLS connections.

If you are running on linux, you have to use lftp with the following commands:

lftp
set ftp:ssl-force true
set ftp:ssl-protect-data true
set ssl:verify-certificate no
open ftp://ftp.talend.com
user <your username> <your password>

I am running on macos and with these command lines, I manage to connect to the FTP and retrieve the data catalog.

Best regards,

Vincent

Re: Issues connecting to ftp.talend.com

Anonymous — Fri, 02 Aug 2019 16:37:15 GMT

Hi Vincent,

Thank you! This works - I'm now able to connect to ftp.talend.com and can see and get the distributions we need. I really appreciate your prompt responses and help to resolve this issue!

Other new TDC customers may encounter the same issue - I suggest that any documents that reference the outdated way to get the distribution be updated (the Welcome to Talend Data Catalog letter and any other info).