topic Re: Urgent Help in Installing and Upgrading

Urgent Help

Anonymous — Sat, 16 Nov 2024 09:14:45 GMT

I have raised a Talend support case #00083063

Need support on this ASAP please someone

Re: Urgent Help

Anonymous — Wed, 27 Sep 2017 18:40:02 GMT

Hi,

Please work through the support case to let the support engineer know about the urgency. You can ask for the severity of the ticket to be increased to critical or blocker if needed.

Thanks,

Irshad

Re: Urgent Help

Anonymous — Wed, 27 Sep 2017 18:50:12 GMT

Hi ,

Its severity level is high ,

Regards,

Amit

Re: Urgent Help

Anonymous — Wed, 27 Sep 2017 18:51:38 GMT

How can i edit to severity level to criticle ???

its not allowing me to do so

Re: Urgent Help

Anonymous — Wed, 27 Sep 2017 18:53:28 GMT

Put a note in the ticket and let the support engineers know. You should exchange with them in the ticket itself.

Re: Urgent Help

Anonymous — Wed, 27 Sep 2017 18:59:51 GMT

In the comment section , i wrote :"Please treat this ticket as criticle"

will it suffice ok?