https://community.qlik.com/t5/Installing-and-Upgrading/Install-additional-features/m-p/2395044#M7973 Hi<BR />When I attempt to install optional third party libraries, then click on finish. it hangs on retrieving licenses and I need to kill it with task manager. I have waited 30 mins.<BR />Windows 7. TOS 6.3.1 64 bit<BR />please help<BR />thanks<BR />Ash Wed, 29 Mar 2017 12:25:11 GMT Anonymous 2017-03-29T12:25:11Z https://community.qlik.com/t5/Installing-and-Upgrading/Install-additional-features/m-p/2395044#M7973 Hi<BR />When I attempt to install optional third party libraries, then click on finish. it hangs on retrieving licenses and I need to kill it with task manager. I have waited 30 mins.<BR />Windows 7. TOS 6.3.1 64 bit<BR />please help<BR />thanks<BR />Ash Wed, 29 Mar 2017 12:25:11 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Install-additional-features/m-p/2395044#M7973 Anonymous 2017-03-29T12:25:11Z https://community.qlik.com/t5/Installing-and-Upgrading/Install-additional-features/m-p/2395045#M7974 Hi Ash,<BR />Is there any error message which is located in log when it hangs on retrieving licenses?<BR />Best regards<BR />Sabrina Thu, 30 Mar 2017 08:08:58 GMT https://community.qlik.com/t5/Installing-and-Upgrading/Install-additional-features/m-p/2395045#M7974 Anonymous 2017-03-30T08:08:58Z