topic Re: Trying to Log In & having issues in Stitch

Trying to Log In & having issues

cbloom — Mon, 03 Jun 2024 01:43:47 GMT

Hi all,

I am trying to login to my stitch fix account and it's saying that my account isn't active. I don't know why that's happening. I need to get into my account to return the current box I received... I tried to do a password reset but I can't even do that because it says my account isn't active. Please help, has this happened to anyone else? What do I do? I emailed support already.

Re: Trying to Log In & having issues

Xiaodi_Shi — Mon, 03 Jun 2024 04:01:21 GMT

Hello,

Could you please show us your error message about your stitch account inactive issue? Are you getting the following error message?

We had this issue before and we can reactivate the account, though as a heads up, this will recur if no data is loaded for another 40 days afterwards.

Best regards

Sabrina

Re: Trying to Log In & having issues

Ola_Mayer — Tue, 18 Jun 2024 18:59:13 GMT

I think you are confusing products. This board is for Stitchdata.com