topic Re: AccessPoint 'No Connection' in QlikView

AccessPoint 'No Connection'

ngulliver — Tue, 28 Apr 2015 10:59:06 GMT

Hi,

Accesspoint has been running OK since this morning.

Now users are able to get to the Accesspoint index to see the thumbnails of their applications but when they select an application in Accesspoint they get the message 'No Connection'

What could be causing this message ?

I have checked the QlikView services and they are all running. I have restarted the QlikView Webserver but this has not made any difference. Scheduled applications are also still reloading.

Regards,

Neil

Re: AccessPoint 'No Connection'

Tue, 28 Apr 2015 11:12:32 GMT

Hi Neil

Your QV server is down I think that's why your getting this error this will happen if some of the application are running for a long time and have occupied lot of memory i.e RAM , please identify those app and try to improve their reload time. This should do

Thanks

Re: AccessPoint 'No Connection'

awhitfield — Tue, 28 Apr 2015 11:18:24 GMT

Hi Neil,

this often indicates low available ram on the server, try restarting ALL the qv services as a first step.

Andy

Re: AccessPoint 'No Connection'

ngulliver — Tue, 28 Apr 2015 11:30:26 GMT

Hi,

I looked in the Event log and noticed warning messages:

Warning

WorkingSet: Virtual Memory is still beyond parameters - 10.752(8.400) GB

I restarted the QlikView Server and it seemed to clear the issue.

Many thanks for your responses.

Neil