topic QlikView Desktop starts but nothing is displayed on screen in QlikView

QlikView Desktop starts but nothing is displayed on screen

stevedark — Thu, 09 Feb 2012 22:20:01 GMT

Hi there,

I've got a problem on a Windows 2008 server where double clicking the QlikView icon causes QlikView to start correctly (it appears in Task Manager as qv.exe) but nothing appears on the screen. As well as not opening up it also does not appear on the Task Bar or in the icons when doing an Alt+Tab through open applications.

The server was set up by a third party, so I don't know all the ins and outs of any hardening that has been done on it. It already had QV10 server installed on it, and I installed QlikView desktop. It worked the first couple of times I tried to open it, but has not since. I have only seen the problem manifest itself through Remote Desktop - but the IT support guy who built the server said he can reproduce the error via some other remote access software.

Has anyone else seen this issue and know how to resolve it?

Thanks in advance....

Steve

QlikView Desktop starts but nothing is displayed on screen

abeletsky — Fri, 10 Feb 2012 07:10:22 GMT

Hi.

I've seen this once. Nothing is helping to resolve this but QV desktop reinstall...

QlikView Desktop starts but nothing is displayed on screen

stevedark — Mon, 13 Feb 2012 20:12:05 GMT

Hi - I should have said that I have already done the old uninstall, re-install and reboot cycle. Still it does the same. It seems that it is not a problem that is unique to me though.

- Steve

QlikView Desktop starts but nothing is displayed on screen

brian_booden — Thu, 16 Feb 2012 09:26:19 GMT

Steve - Is Remote Desktop displaying slowness in general, or is it just QlikView that is not behaving? I have experienced the problem recently of deathly mouse performance when RDP'ing from particular clients to a Server running QlikView Server, and managed to find a fix for that.

Doesn't sound like it will solve this specific problem, but thought i would put it out there.

QlikView Desktop starts but nothing is displayed on screen

stevedark — Thu, 16 Feb 2012 09:57:58 GMT

Hi Brian - it doesn't sound like this is the same issue as RDP is quick - it's just quick to do nothing!

Sounds like it would be worth posting up the solution that you have there as it could be useful for someone else viewing this thread.

- Steve

QlikView Desktop starts but nothing is displayed on screen

brian_booden — Thu, 16 Feb 2012 10:08:51 GMT

Well, the solution for the problem i mentioned is detailed in this blog:

http://blog.tmcnet.com/blog/tom-keating/microsoft/remote-desktop-slow-problem-solved.asp

It explains why RDP connections to Windows 2003/2008 servers can be deathly slow, due to the auto-tuning functionality of the Remote Dektop 6.0 client that is used in Vista and Windows 7.

As i say, it's almost definitely a solution for different issue, but one of the symptoms was the slow response of any application being opened on the Server via RDP.

QlikView Desktop starts but nothing is displayed on screen

Thu, 23 Feb 2012 13:02:13 GMT

Hi Steve,

do you allready have a solution for your problem? We are facing the same problem here.

We're working on a Windows Server 2008 (set up by the internal IT support guys). If we want to open Qlikview Desktop, we see the process starting, but nothing appears in the Applications tab of the task manager.

We've looked at the blog (and the possible solution) provided by Brian Booden, but it still isn't working.

All the other software on the server works pretty fast, expect our Qlikview Desktop software.

thanks in advance

Bart

QlikView Desktop starts but nothing is displayed on screen

Thu, 23 Feb 2012 19:03:15 GMT

Hello,

I have encountered the same issue. Seems that on my Windows Server 2008 64-bit I cannot access the Qlikview Desktop after the first initial use. Every time after that, I see the qv.exe process startup, but the Desktop never displays.

I can however access the Qlikview Desktop from my Windows 7 64-bit laptop, and open files from the server.

I've tried re-install, re-boot, create new VM, etc..

Thanks,

David

QlikView Desktop starts but nothing is displayed on screen

stevedark — Fri, 24 Feb 2012 08:27:43 GMT

No solution found as yet, I shall escalate to QlikTech support and post back soon.

Steve

QlikView Desktop starts but nothing is displayed on screen

Fri, 24 Feb 2012 13:33:54 GMT

This worked for us:

We've removed all files in 2 Qlikview folders on the server (Windows Server 2008), and all the sudden it worked again!

The folders:

C:\Users\<your user name>\AppData\Local\QlikTech

C:\Users\<your user name>\AppData\Roaming\QlikTech

Attention: this removes all your settings of Qlikview (not the license)!

I hope this works for everybody, at least it worked for us and everything is working like a charm 🙂

Bart

QlikView Desktop starts but nothing is displayed on screen

Fri, 24 Feb 2012 15:16:34 GMT

The above solution works for me the very first time after I delete the Qliktech folder underneath \AppData\Roaming. I do not have a Qliktech folder underneath the Local folder.

The Desktop only opens that first initial time. After that the Qliktech folder with the settings.ini file is regenerated and I encounter the same issue. I have to delete the Qliktech folder every time I want to open Qlikview Desktop.

Any other thoughts that might help?

Thanks,

David

QlikView Desktop starts but nothing is displayed on screen

stevedark — Mon, 27 Feb 2012 23:35:25 GMT

The response came back from QlikTech support with the following:

Description

QlikView Desktop installed but no shortcuts or icon are shown, starting the exe file renders:

An hourglass and nothing else

Task running in Windows Task Manager

Resolution Two possibilities of solving this:

Run as administartor

Rightclick on exe file and 'Run as administrator'

Relocate or delete settings.ini

C:\Users\xxx\AppData\Roaming\QlikTech\QlikView (Windows 2008 Server, Windows 7)

(Windows 2003 Server)

If running as Administrator is part of the solution it may be that un-installing the Desktop and installing as Administrator may also have a positive effect.

- Steve

QlikView Desktop starts but nothing is displayed on screen

Tue, 06 Mar 2012 10:45:23 GMT

Hi,

I have just started getting this same problem, but running on my non-server XP 32-bit desktop. The software has been fine on here for months, but has just started doing this - i.e. starting up, appearing in the task manager as qv.exe (using around 10MB) and then nothing.

I've cleared everything in the Application Data\QlikTech directory. A new settings.ini is created when it starts, but nothing else happens. No CPU activity either.

I'm using QV10 SR4. Any ideas?

Thanks

Nick

QlikView Desktop starts but nothing is displayed on screen

bullish35 — Fri, 16 Mar 2012 02:00:33 GMT

Hello Nick,

Did you delete each "...\QlikTech" directory itself? I set aside my 'Themes' folder, and I will try to place the individual themes back into the newly re-created Themes folder. However, everything else was deleted along with the QlikTech folder.

Good luck,

Ellen

QlikView Desktop starts but nothing is displayed on screen

bullish35 — Fri, 16 Mar 2012 02:04:56 GMT

Worked perfectly for me! Thanks.

Re: QlikView Desktop starts but nothing is displayed on screen

bullish35 — Fri, 16 Mar 2012 02:05:15 GMT

Worked perfectly for me! Thanks.

QlikView Desktop starts but nothing is displayed on screen

stevedark — Tue, 27 Mar 2012 12:10:00 GMT

An update after being able to connect to the machine where I had the issue. It is only the file Setttings.ini that needs to be deleted - but this contains quite a bit of useful information about user history etc., so it is a pain to have to lose it.

I have subsequently come across the same problem on another similar implementation, QV10 SR4 via Remote Desktop. The same solution worked okay there also. However, in both instances the problem seems to re-occur and needs the ini file removing again.

I have noted that whilst there is a qv.exe open on the task manager it is sometimes impossible to delete the settings.ini file - implying that qv.exe is holding a file lock on it. My assumption is that the entire problem is down to the QV.exe that is trying to be opened can not write the settings file and so decides not to open properly. This makes sense as the ini file is managing the licence information.

The behaviour is sub-optimal though - and I will try and chase with QlikTech whether this is an issue they are looking to resolve.

Steve

http://www.quickintelligence.co.uk/

Re: QlikView Desktop starts but nothing is displayed on screen

tanelry — Tue, 17 Apr 2012 08:49:00 GMT

Just ran into the same problem with QV10_SR4 and found this thread via google.

As suggested by Steve above, deleting Settings.ini file will fix the problem, but in my case took me back to Personal Edition. So, after starting up you need to re-enter license.

Seems that more specifically the problem is [Authentication] block in the Settigs.ini file.

Knowing that, you can fix the ini file without losing the old settings.

This is what I did:

In short, I backup the Settings.ini file before deleting, then after QV generated new one I copied the new [Authentication] info into the old ini file and moved it back.

Step-by-step :

Kill all "qv.exe" processes from Task Manager.

Set Windows folder options to show hidden files.

Go to folder C:\Documents and Settings\<UserName>\Application Data\QlikTech\QlikView

Move Settings.ini file to somewhere else, like desktop.

Start Qlikview and enter the license. Close Qlikview.

Open the newly generated Settings.ini file in folder C:\Documents and Settings\<UserName>\Application Data\QlikTech\QlikView

Copy the rows below, full [Authentication] block:

[Authentication]
Serial=
Organization=
Name=
Check=
LastLefUpdateAttemptDate=

Close the new Settings.ini and paste these rows (replace) into the old Settings.ini.

Move the old Settings.ini back into the original folder.

Re: QlikView Desktop starts but nothing is displayed on screen

Mon, 06 Aug 2012 14:14:19 GMT

Hi Steve, hi all,

I am experiencing this problem since last week.

The solution in my case it was clear the key [UserfilesLocation] in the settings.ini file.

Best regards.

Gabriel

Re: QlikView Desktop starts but nothing is displayed on screen

Anonymous — Wed, 15 Aug 2012 09:16:48 GMT

I had the same issue today. With the help of this thread (thank you all) I solved the issues by deleting the settings file. However I wish to have my old setting back, so I tried to copy all content of the old settings file (which I saved ofcourse). That fails, but after deleting the last part of the file:

[Module Checksums Safe]

***Original Data Replaced with Asterixes*********************************************************************************

[Launch Apps Always]

app0=http://demo.qlik.com

app1=http://community.qlik.com/thread/38461

[Module Checksums System]

***Original Data Replaced with Asterixes*********************************************************************************

[Script Checksums Accepted]

***Original Data Replaced with Asterixes*********************************************************************************

It was working again.