topic Re: Need sample/Best Practice QV dashbaord for service helpdesk data in QlikView

Need sample/Best Practice QV dashbaord for service helpdesk data

Sun, 22 Feb 2015 05:28:24 GMT

Dear Gurus,

I'm new to qlikview . Kindly help me by sharing any sample dashboards which suits for Service desk related data(like SLAs and Open or close status of the tickets and time take to closure etc kind of KPIs).

If any one has done the dashboards using this kind of data kindly share the template with good visulaizations.

I have seen call center dashbaod demo and using some of the graphs from it. Pls share if any other dashboards any one has worked on ..?

Best regards,

Neeru.

Re: Need sample/Best Practice QV dashbaord for service helpdesk data

ashfaq_haseeb — Sun, 22 Feb 2015 09:24:16 GMT

HI,

Check this

Regards

ASHFAQ

Re: Need sample/Best Practice QV dashbaord for service helpdesk data

Sun, 22 Feb 2015 13:42:46 GMT

Hi Ashfaq,

Thanks for the response. I have this dashbaord(downloaded from demos). Kindly share if you have any other dashbaord with different visualizations.

Best Regards,

Neeru

Re: Need sample/Best Practice QV dashbaord for service helpdesk data

jagan — Tue, 24 Feb 2015 08:55:22 GMT

Hi,

Check this link, there is one qlikview file in that, hope it helps you.

http://community.qlik.com/message/83517#83517

The Role of IT in Business Discovery: Part 4

Regards,

Jagan.