topic Re: Services are down in server in QlikView

Services are down in server

Tue, 01 Jul 2014 12:03:45 GMT

Hi,

Can anybody give a proper reason why services in server goes down sometimes ?

Restarting the services solves the issue often but as I work on a live database, restarting server and services are not very preffered solutions. Root cause analysis is required.

Can anybody suggest where all I need to check, what can be the probable reason or what can be the solution ?

Many thanks in advance.

Regards

Re: Services are down in server

Bill_Britt — Tue, 01 Jul 2014 12:07:19 GMT

Hi,

Have you checked the logs? What errors are showing up?

Bill

Re: Services are down in server

vikasmahajan — Tue, 01 Jul 2014 12:16:33 GMT

Dear Nayana,

Following can be cause for your problem Please Check

-> Normally when password changes which is assign to services

-> When there is no disk space available to run services

Vikas

Re: Services are down in server

vincent_ardiet — Tue, 01 Jul 2014 12:25:10 GMT

Hi,

As Bill said, try to see the log. Choose a high verbosity in the QEMC. You can also check the windows log.

Else, the root cause are multiples.

For example, recently I met the same issue, it was due to the fact that the licence files were unavailable during some minutes when our shared folder was switching for a physical site to another (cluster).

Regards,

Vincent

Re: Services are down in server

antose — Tue, 01 Jul 2014 12:40:40 GMT

Hi!

Strange things can happens if you have to little RAM on the server. Search in the log.

I made the mistake one time to allowed 12 QVB's in a environment. The services went up and down all the time (only in QMC) and nothing was working. When I set it down to 8 everything was working fine again.

Re: Services are down in server

VishalWaghole — Tue, 01 Jul 2014 13:02:46 GMT

Hello Nayana,

Please check it with your RAM.

If you have small size of RAM than your Data, then sure it will affected on your services.

- Regards,

Vishal Waghole

Re: Services are down in server

Fri, 11 Jul 2014 12:41:30 GMT

I checked in my servers, one has 288 GB RAM & another has 128 GB RAM.

Is this RAM not enough ? How do I figure out ?

Please help.

Re: Services are down in server

Bill_Britt — Fri, 11 Jul 2014 12:45:34 GMT

Hi,

What does the logs show?

Bill

Re: Services are down in server

Fri, 11 Jul 2014 12:56:44 GMT

Do I need to check the logs when the services go down or I can check and figure out from any log ?

Thanks in advance

Re: Services are down in server

Bill_Britt — Fri, 11 Jul 2014 13:23:13 GMT

The QlikView server event log should log the error as to why QVS restarted.

Bill

Re: Services are down in server

Mon, 14 Jul 2014 14:00:05 GMT

Whenever QVS needs to be restarted, QMC shows that the services are down.

However, from the services , we do not see them down.

We simply, stop and start them or restart them.

I could not decipher from the logs why the services went down.

Please help.