topic Re: QlikView Server Service is Disconneted in QlikView

QlikView Server Service is Disconneted

Tue, 03 Jun 2014 18:55:18 GMT

Hello Everyone,

The QlikView Server service (QVS@localhost) is disconnected. and other services (DSC@localhost, QVWS@localhost and ReloadEngine@ddd12wo3a) are running fine. I tried going into the windows server where this QLikview server is installed and restarted the Qlikview server service( Due to some reason it is showing some error, please fin it in the screen shot). So, I restated the windows server, then in QMC I found that all the services are running fine, But later after few mins it QVS service got disconnected again. I tried restarting the server many times(4/5 times) but no use. Could anyone help me this. This is really urgent.

Thanks in advance

John

Re: QlikView Server Service is Disconneted

Tue, 03 Jun 2014 19:14:41 GMT

Error 1053 Unable to Start QV Services After Upgrade to IE 10

Error 1053:The service did not respond

These past threads might have your answer.

Re: QlikView Server Service is Disconneted

Chris_Rice — Tue, 03 Jun 2014 19:18:48 GMT

Verify the license being used is actually a QlikView Server license. If not, apply a correct QlikView Server license.
Try re-creating the settings.ini
Try re-creating the lef.txt

These steps could remove some of your current settings, so make backups.

Re: QlikView Server Service is Disconneted

Giuseppe_Novello — Tue, 03 Jun 2014 19:30:43 GMT

Dear John,

Go to the windows application event logs, look for the QlikviewServer instance, check what error are you getting.

If it is permissions error, make sure that the service account is part of the administrator and Qlikview Administrator group.

Re: QlikView Server Service is Disconneted

Tue, 03 Jun 2014 19:54:08 GMT

@Giuseppe Novello

Thanks for your reply

Where can I find windows application event logs?

Re: QlikView Server Service is Disconneted

Giuseppe_Novello — Tue, 03 Jun 2014 20:00:29 GMT

No problem:

go to Server Manager > Diagnostics > Windows logs > Application.

Image below to guide you better.

Re: QlikView Server Service is Disconneted

Tue, 03 Jun 2014 20:57:51 GMT

@Giuseppe Novello

Thank you, here is my finding

This is message that I found

Re: QlikView Server Service is Disconneted

Giuseppe_Novello — Tue, 03 Jun 2014 21:01:59 GMT

Thanks! That's for the Management Console error, do you see anything for the QVS or QlikviewServer?

Re: QlikView Server Service is Disconneted

Tue, 03 Jun 2014 21:17:38 GMT

Thanks very much for helping me. These above three are messages that I found for QlikView server. I also figured that at this time of error message I found that anti virus is running(found anti virus information logs). So, do you think that anti virus is causing this issue??

Re: QlikView Server Service is Disconneted

Wed, 04 Jun 2014 13:45:12 GMT

Can some help me with this issue. Thanks

Re: QlikView Server Service is Disconneted

Giuseppe_Novello — Wed, 04 Jun 2014 14:19:31 GMT

John,

Make sure that port 4747 is open. You can so telnet < servername> 4747.

Open CMD(command prompt) >type Telnet <servername> 4747, if you get a blank page with blinker the port is open if you get an error like " connecting localhost... could not open connection.." that means that the port is blocked, so I would try next to disable the firewall or any anti-virus.

Re: QlikView Server Service is Disconneted

pbr — Wed, 04 Jun 2014 14:28:57 GMT

What version of Qlikview did you install?

What OS are you using?

Re: QlikView Server Service is Disconneted

Wed, 04 Jun 2014 14:37:12 GMT

@Giuseppe Novello

Thanks for your reply, Looks like port 4747 is open. I got a blank page with blinker like you mentioned.

I would also like to let you know one thing. After discussion with you yesterday, I again tried restarting the windows server where QV server is installed. from then its working fine. But I would need to know why I faced this issue and if incase it repeats.

Re: QlikView Server Service is Disconneted

Wed, 04 Jun 2014 14:38:42 GMT

@Pierce Barber

Its windows 2003 and QV10

Re: QlikView Server Service is Disconneted

Wed, 04 Jun 2014 17:32:57 GMT

@Giuseppe Novello

The services were again disconnected, still the port 4747 is open. The windows server is also too slow

Re: QlikView Server Service is Disconneted

Giuseppe_Novello — Wed, 04 Jun 2014 18:04:40 GMT

Can you check your memory? if the server is slow, I think something is consuming the memory to skyrocket.

Can you check the Qlikview server logs?

Default location Win2003- C:\Documents and Settings\All Users\Application Data\QlikTech\QlikviewServer

Re: QlikView Server Service is Disconneted

Thu, 05 Jun 2014 15:09:03 GMT

@Giuseppe Novello

I checked CPU's consumption is 100% and for physical memory its taking 2.45gb . checked the processes max Qlkiview server is taking around 1.5gb and all others are small in 20, 30 40 50 mb like that.

I checked the logs too I found nothing. Any other ideas

Re: QlikView Server Service is Disconneted

Giuseppe_Novello — Thu, 05 Jun 2014 16:15:54 GMT

John,

At this point I recommend to open a support ticket so they troubleshoot the issue better,since it could something deeper that I can troubleshoot here.

One question thou, how much RAM and Cores do you have for this machine?

Re: QlikView Server Service is Disconneted

Giuseppe_Novello — Thu, 05 Jun 2014 16:16:49 GMT

also do you have anything else install on this machine lile SQL server?