topic Re: Mail Alert In QMC when a document reload failed or Sevice down in QlikView

Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 05:41:01 GMT

Dear Folks ...

Actually i'm trying to implement alert in qmc when a document reload fails or service down

went through some blogs where it is mentioned to check with the alert option in QVS after SMTP mail server setup done,
but not found option like alert after doing this .

The server is publisher licensed.

Mail address is proper and checked with send test mail which was worked fine

Here I'm sharing the screen

Can any one let me know how to setup alerts in QMC

Re: Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 06:10:13 GMT

Able to find alerts E-Mail tab in QDS

I'm checking the alert mail by manually execution and interrupt the task

Re: Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 06:22:20 GMT

added mail in alert E-mail tab and tried execute task unsuccessfully by abort the task

No mail received as alert

Can any one look into my issue

Regards,

Sai.

mbaeyens‌

stabben23‌

Re: Mail Alert In QMC when a document reload failed or Sevice down

Miguel_Angel_Baeyens — Fri, 22 Jun 2018 06:33:05 GMT

I guess the test email always works, right?

If so, you need to specify in the QDS your email address: QMC > System > Setup > Distribution Services > Alert E-mail

If not, then you need to ask IT for the right setup for the mail server.

Re: Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 07:01:44 GMT

Yes exactly as you told the things are

Can you explain in detail about the point mentioned as to ask IT department for the right setup for the mail server

Re: Mail Alert In QMC when a document reload failed or Sevice down

Miguel_Angel_Baeyens — Fri, 22 Jun 2018 07:09:34 GMT

So if the "test email" works and the "alert email to system administrators" doesn't, I will check with Qlik Support. Both alerts use the same mail server, if it works for one, works for the other, unless perhaps, you are using custom templates in the QMC setup that could have a wrong format or tag and that's what is making it fail.

You can also try to set the same email address as "override e-mail", and see if that works.

Re: Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 07:20:06 GMT

I will check with this.

I need one more clarification about this alert

Only alert mail will be received in case of document reload failure or both reload and services down

If we successfully able to implement this mail alert

Re: Mail Alert In QMC when a document reload failed or Sevice down

Miguel_Angel_Baeyens — Fri, 22 Jun 2018 07:25:35 GMT

For services down, you will need a third party software checking on the background whether the services are running and with the capability to alert by emails. This is not set up in the QMC.

Re: Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 07:41:27 GMT

Tried checking with the over ride email as suggested by you,

Manually executed the task and interrupted it but not received any alert mail.

Because no option available to check with like send test mail so executed a sample task.

Re: Mail Alert In QMC when a document reload failed or Sevice down

Miguel_Angel_Baeyens — Fri, 22 Jun 2018 07:59:56 GMT

This is OK, when I forcefully stop a task in the QMC, I get an email warning that the task finished unexpectedly (or failed) to the address specified in the Distribution Services.

Re: Mail Alert In QMC when a document reload failed or Sevice down

Peter_Cammaert — Fri, 22 Jun 2018 09:33:20 GMT

Clear all "Override E-mail" fields in System->Setup->Mail Server, and enter (test) destinations in System->Setup->Distribution Services->Your Distribution Service->Alert Email. Then try again with killing a running task. Like Miguel said, if it works with the Test email, it will work with the System Administrators emails. But they won't work together.

Re: Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 09:51:33 GMT

Miguel suggested me to check with the templates

Here in Email Alert Templates tab like attached below they are available, so i need to enter the details of the documents here ?

Re: Mail Alert In QMC when a document reload failed or Sevice down

Miguel_Angel_Baeyens — Fri, 22 Jun 2018 11:13:52 GMT

You don't need to do anything. I mentioned because if you had modified anything, it could be the reason why the email for the failed task was not sent. If you haven't changed them, there is no need.

Re: Mail Alert In QMC when a document reload failed or Sevice down

kakani87 — Fri, 22 Jun 2018 12:12:07 GMT

Thanks a lot Miguel ...