topic Re: user unable to access dashboard in QlikView

user unable to access dashboard

Tue, 08 Apr 2014 08:52:09 GMT

Hi,

I have few dashboards in my qmc and although document CAL is assigned to aparticular user, he is unable to view the dashboards in his acces spoint. Also, please note that 'allow dyanmic CAL' option is checked in all these documents. Is this the issue ?

If I just uncheck it, will the issue be resolved or do i need to distribute that dashboard again for the user to view them ?

Thanks in advance

Re: user unable to access dashboard

Miguel_Angel_Baeyens — Tue, 08 Apr 2014 08:56:58 GMT

What is the exact error message?

Does the user have permissions on the file system (NTFS)?

What authorization method are you using in the QMC?

Miguel

Re: user unable to access dashboard

Tue, 08 Apr 2014 10:44:29 GMT

No error message, he is login to access point and not able to view few dashboards there.

I have provided document CAL to him for these documents.

Re: user unable to access dashboard

Bill_Britt — Tue, 08 Apr 2014 10:54:47 GMT

If he is able to login to accesspoint and not see documents he doesn't have any assigned to him. The CAL will not come into play till he tries to open one. You need to check the NTFS permission on the QVW you want him to have access to and make sure his user has rights to the file.

Re: user unable to access dashboard

prodanov — Tue, 08 Apr 2014 10:58:15 GMT

You have a NTFS issue. You have to check NTFS privileges.

Re: user unable to access dashboard

Tue, 08 Apr 2014 10:58:57 GMT

Hi Nayana, what Miguel tries to point out is that it may not be license related.

Someone can have the correct license applied, but still no access.

If your server is operating in NTFS mode you need to check the Windows permissions on the QlikView file.

If your server is operating in DMS mode you need to authorize the users for the document on the authorization tab. That is separate from allocating document CALs.

Re: user unable to access dashboard

Tue, 08 Apr 2014 11:13:00 GMT

Hi,

I am new to qlikview . I do not have much of an idea regarding how to do this or check this access .

Any help would be much appreciated.

Thanks in advance

Re: user unable to access dashboard

Tue, 08 Apr 2014 11:17:35 GMT

Also, forgot to mention that he was able to access the dashboards earlier from a different network.

Re: user unable to access dashboard

Tue, 08 Apr 2014 11:27:07 GMT

Also, the qmc has NTFS authorization (Windows controls file access).

Re: user unable to access dashboard

nizamsha — Tue, 08 Apr 2014 11:27:29 GMT

uncheck allow dynamic cals

i think u have checked dms instead of that give check ntfs

System->setup->security-> QVS->authorization-->NTFS Authorization

Re: user unable to access dashboard

Tue, 08 Apr 2014 11:37:20 GMT

NTFS is checked

Also, find the screenshot of the error when trying to directly access that dashboard

Re: user unable to access dashboard

Bill_Britt — Tue, 08 Apr 2014 11:38:55 GMT

This appears to be from section access.

Bill

Re: user unable to access dashboard

Tue, 08 Apr 2014 11:39:38 GMT

NTFS is checked

Re: user unable to access dashboard

vikasmahajan — Tue, 08 Apr 2014 12:08:33 GMT

Have you applied section access for the document.

Vikas

Re: user unable to access dashboard

nizamsha — Tue, 08 Apr 2014 12:24:58 GMT

check do u have access to this doucment

also check in hidden script is there any error

Check weather ur hidden script details is in upper case

Re: user unable to access dashboard

Tue, 08 Apr 2014 13:00:51 GMT

Section access is not there for this document.

I am able to access this document from my id.

Even this particular user was able to access the documents few hours back from a separate network.

He had document CAL (which had the dynamic CAL assign option enabled). I have even given him named CAL by removing another named CAL.

Still, the issue persists.

Please help

Re: user unable to access dashboard

Bill_Britt — Tue, 08 Apr 2014 13:11:30 GMT

Hi,

Make sure on this document that the below boxes are not check.

Bill

Re: user unable to access dashboard

Thu, 10 Apr 2014 02:09:45 GMT

Thanks. It helped.

Re: user unable to access dashboard

Thu, 10 Apr 2014 02:10:50 GMT

Thanks. It helped.