topic Re: Access Point using Ipad in QlikView

Access Point using Ipad

Fri, 04 Apr 2014 18:21:46 GMT

Team

I am trying to access Access Point from my ipad. I could see all the dashboards but when i click on one of the dashboards it shows loading on the top right corner, But never loads.

I have Mobile Client ticked for the dashboard.

Any help is greatly appreciated.

Thanks

Re: Access Point using Ipad

whiteline — Fri, 04 Apr 2014 18:28:06 GMT

Hi.

Your applications can contain a huge number of objects. Try to create an empty model to ensure that it is not an access or some other problem.

Re: Access Point using Ipad

Fri, 04 Apr 2014 18:34:10 GMT

It has one table and few list boxes The application is less than 5MB.

Re: Access Point using Ipad

whiteline — Fri, 04 Apr 2014 18:42:44 GMT

Do you really need the mobile view ?

Have you tried plain safary instead of mobile app ?

Re: Access Point using Ipad

Fri, 04 Apr 2014 18:46:02 GMT

I am actually trying to access it using Safari.

Re: Access Point using Ipad

Bill_Britt — Fri, 04 Apr 2014 19:01:55 GMT

Why are you not using the Ipad Client? This would give you the offline mode if you needed it.

Bill

Re: Access Point using Ipad

Fri, 04 Apr 2014 19:16:42 GMT

I also tried downloading the app and tried to access dashboards using it. No luck every time i login it say error downloading the list and i cant say any dashboards.

Re: Access Point using Ipad

Bill_Britt — Fri, 04 Apr 2014 19:19:30 GMT

Hi,

Did you install the offline service on your server? Also, are you using IIS or QVWS?

Bill

Re: Access Point using Ipad

Fri, 04 Apr 2014 19:27:37 GMT

I think we have not installed the Offline server yet and we are not using IIS.

Re: Access Point using Ipad

Bill_Britt — Fri, 04 Apr 2014 19:29:28 GMT

Then that maybe the issue with the Ipad client.

Bill

Re: Access Point using Ipad

Fri, 04 Apr 2014 19:40:32 GMT

I will install Qlikview Offline Service and see if the issue gets resolved.

Thanks for the info.

Re: Access Point using Ipad

Mon, 07 Apr 2014 20:01:09 GMT

Ok - I have installed the Qlikview Offline , Do i need to make any changes on the server side ? Because when i login to the qlikview app it still gives me the same error - Error downloading the document list.

Thanks

Re: Access Point using Ipad

Bill_Britt — Mon, 07 Apr 2014 20:05:38 GMT

That should work. You stated before you are not running IIS correct?

What release of QlikView are you running?

What IOS are you running?

Bill

Re: Access Point using Ipad

Mon, 07 Apr 2014 20:13:06 GMT

Qlikview 11.2 SR3

IOS : 7.1

Re: Access Point using Ipad

Brett_Bleess — Mon, 07 Apr 2014 21:39:11 GMT

Do you have the 'Full Browser and Small Device Version' check box checked in the QlikView Management Console (QMC) -> Documents tab -> User Documents -> QVW file selected -> Server tab -> Availability sub menu?

Just an FYI here, if you have questions about the settings in the QMC, there is a link in the upper right corner of every page of the QMC you may click to bring up the online help, it is context sensitive. Also, if you could provide information as to how you have configured the QlikView Web Server (QVWS) resource in the QMC, that would help as well, so we can be sure of what settings you have there, in particular the Authentication tab settings.

Re: Access Point using Ipad

Mon, 07 Apr 2014 21:44:52 GMT

I have the 'Full Browser and Small Device Version' ticked.

Authentication - Always

Type - Ntlm

We are on QV 11.2

Not using IIS

Ok to sweeten this I also tried accessing the dashboard using Macbook - Safari - Same problem (Works with Chrome). So now its becoming more complicated or am i missing something.

Re: Access Point using Ipad

Brett_Bleess — Mon, 07 Apr 2014 21:57:31 GMT

One thing I failed to ask, is the iPad using WiFi or Cellular data connection?

The odd thing is you said you could see the apps in the AccessPoint page, the only other thing of which I can think is the Client settings in the QMC -> System -> Setup -> QVS resource -> Security tab, if you only have Named CALs etc., you should ensure you have the Client setting set to Prohibit Anonymous, as you will always want to have the QVServer use the client credentials to open the application etc.

If you are a customer with current maintenance, you may want to open a support case, so we can do a WebEx and have a look directly at your setup to be sure you have not overlooked something. If not, just feed further information here, and will see what else comes to mind. Oh, I run 11.20 SR5, patch support for SR3 is coming to an end in a couple of weeks, so I would recommend you consider updating when you can. SR5 is the most current Generally Available (GA) release on the download site. The only other thing of which I can think is to check the SR5 Release Notes to see if there is anything iPad related in either SR5 or SR4 fix sections that you think may be applicable.

Am doubtful you are on a Cellular data connection, but if you are, that could be part of the issue as well, which is why I wanted to confirm that aspect too.

Re: Access Point using Ipad

Mon, 07 Apr 2014 22:53:08 GMT

Well we dont have Named CALS so i am using Allow Anonymous option ticked. I tried changing it to Prohibit Anonymous dint work.

The ipad i am using is on Wi-Fi.

I have no clue. Its with Only Apple Devices (ipads , Iphones and Mac books)

I tried accessing the same dashboard with my Android Device - S4( using Cellular data & Wi-Fi ) and it works.

Well I really appreciate your time.

Thanks

Re: Access Point using Ipad

vkolasani — Tue, 08 Apr 2014 00:24:43 GMT

Hi,

What type of CALS are you using?

Could you please attach the error screen shot?

Thanks-Venu

Re: Access Point using Ipad

Tue, 08 Apr 2014 12:54:20 GMT

Session CALs and All developers have Local License. (Pretty Old format)