topic support requirements in QlikView https://community.qlik.com/t5/QlikView/support-requirements/m-p/592486#M1112130 <HTML><HEAD></HEAD><BODY><P><BR />Hi im new to qlikview. Am goin to be in support process. Kindly what all requirements which i need to ask to my client for my support process.?</P></BODY></HTML> Mon, 03 Mar 2014 12:16:35 GMT 2014-03-03T12:16:35Z support requirements https://community.qlik.com/t5/QlikView/support-requirements/m-p/592486#M1112130 <HTML><HEAD></HEAD><BODY><P><BR />Hi im new to qlikview. Am goin to be in support process. Kindly what all requirements which i need to ask to my client for my support process.?</P></BODY></HTML> Mon, 03 Mar 2014 12:16:35 GMT https://community.qlik.com/t5/QlikView/support-requirements/m-p/592486#M1112130 2014-03-03T12:16:35Z Re: support requirements https://community.qlik.com/t5/QlikView/support-requirements/m-p/592487#M1112131 <HTML><HEAD></HEAD><BODY><P>Hi, Aravind.</P><P></P><P>There are a number of factors you need to consider:</P><P>How many apps are being supported ? - this can impact schedule of when to run refresh of data, processing power requirements etc</P><P>How many users ? - this will impact licences</P><P>What technology/systems is QlikView extracting data from ? Does it have any downtime/housekeeping windows ?</P><P>Sometimes a company may have an SLA (service level agreement) which defines how long a service can be unavailable, when upgrades can take place, who you should escalate issues to and the classification of severity of issues etc.</P><P></P><P>Regards,</P><P>Neil</P></BODY></HTML> Mon, 03 Mar 2014 12:44:45 GMT https://community.qlik.com/t5/QlikView/support-requirements/m-p/592487#M1112131 ngulliver 2014-03-03T12:44:45Z