topic This installation package is not supported by this processor type. in QlikView

This installation package is not supported by this processor type.

Mon, 23 Sep 2013 09:53:21 GMT

Hi QlikTech,

This error message occurs (screen dump below) while installing QlikView Offline service.exe. I am using the correct version and correct processor version too. Version - QV 11.2 SR 3, Processor - Intel Xeon E5530 @ 2.4 GHz.

Please advise how to resolve the issue.

Regards,

Re: This installation package is not supported by this processor type.

Tue, 04 Feb 2014 09:10:17 GMT

Hi buddly,

Guide me if you resolved this issue. I am also getting same error but i have installing correct version only.

Rgds.,

Raju

Re: This installation package is not supported by this processor type.

hic — Tue, 04 Feb 2014 09:23:05 GMT

Could it be that you are installing the 64-bit version (x64) when your operating system is 32-bit? If so, you should instead try the 32-bit (x86) package.

HIC

Re: This installation package is not supported by this processor type.

marcus_malinow — Tue, 04 Feb 2014 09:27:13 GMT

Hi Harsha,

in addition to what Henric said, there are two versions of the 64 bit installer - one for Windows 2012, and one for prior versions. Make sure that if it's a 64 bit install you download the appropriate one for your O/S.

Marcus

Re: This installation package is not supported by this processor type.

Tue, 04 Feb 2014 09:34:01 GMT

Hi Marcus,

Please assist me.

Thanks,

Raju

Re: This installation package is not supported by this processor type.

hic — Tue, 04 Feb 2014 12:23:10 GMT

The QlikView version (11.2 SR5) is not a relevant parameter. The question is: "Which edition of the product: the x86 or the x64?"

The Processor (as long as it is Intel compatible) is not a relevant parameter. The question is: "Which edition of the Windows operating system: 32-bit or 64-bit?"

HIC

Re: This installation package is not supported by this processor type.

Tue, 04 Feb 2014 12:45:00 GMT

Hi Henric,

I am using Windows 2008, 32 bit version.

Thanks & Regards,

Raju

Re: This installation package is not supported by this processor type.

hic — Tue, 04 Feb 2014 12:46:56 GMT

Then the problem could be that you have downloaded the x64 edition. You need the x86 edition.

HIC

Re: This installation package is not supported by this processor type.

Tue, 04 Feb 2014 13:12:46 GMT

Thank you Heric,

But i have downloaded X86 only which is not working. Do i need to change any settings in server ?

Thanks & Regards,

Raju

Re: This installation package is not supported by this processor type.

Tue, 04 Feb 2014 13:39:31 GMT

Göran had similar problems a while ago and found a solution.

Windows 8.1 on VirtualBox, OS X host - QV desktop install fails

Re: This installation package is not supported by this processor type.

hic — Tue, 04 Feb 2014 13:40:24 GMT

If you have the x86 edition of the program, and use a 32-bit Windows, then you should not have to change any settings.

Henric

Re: This installation package is not supported by this processor type.

Tue, 04 Feb 2014 13:51:55 GMT

Thank you Hampus

Re: This installation package is not supported by this processor type.

Tue, 04 Feb 2014 13:52:27 GMT

Thank you so much Henric....

Re: This installation package is not supported by this processor type.

gonzaloruizgonz — Tue, 04 Feb 2014 14:14:21 GMT

HI,

From the referens manual:

Limitations

l We have currently only tested Anonymous, basic, and NTLM authentication.

l It is, currently, not possible to configure the offline service through the QlikView management console.

l By default, you can only take up to 40 rows and 40 columns of data offline in list boxes and tables. This can be overridden by

the offline client application on the iPad through individual settings.

l You can only take up to one (1) list box offline.

l The Offline service is only available for x64 servers. There are currently no plans for 32-bit support.

BR//GOnza

Re: This installation package is not supported by this processor type.

gonzaloruizgonz — Tue, 04 Feb 2014 14:18:07 GMT

You will need a x64 processor according the manual. But i understand from the download site as both are supported,

//Gonza