topic Re: Issue opening QV docs since upgrading to 12.20 in QlikView

Issue opening QV docs since upgrading to 12.20

mataylesbury — Thu, 22 Feb 2018 09:05:15 GMT

We recently updated from 12.1 to 12.20(.20300) on our development server.

Since then whenever I double click a QVW file top open it, I get the "This document was created by another Qlikview Personal Edition user...", I click Abort, then I get the "...document failed to open" message, I click ok, then the document opens!

This only happens when I don't already have Qlikview open, if I open Qlikview first and then open a document, I don't get the messages, so there are no issues with my licence being leased from the server.

Any ideas? It's not a show stopper it's just annoying! and I know it's probably going to be something simple...

Thanks.

Re: Issue opening QV docs since upgrading to 12.20

Miguel_Angel_Baeyens — Thu, 22 Feb 2018 11:22:48 GMT

Set the correct URL for the license lease in Settings > User Preferences > Locations > Default License Lease Server (URL) > qvp://server where "server" stands for any of your production QlikView Servers (not QDS or DSC, but QVS)

Re: Issue opening QV docs since upgrading to 12.20

mataylesbury — Thu, 22 Feb 2018 14:21:50 GMT

This worked, thanks Miguel. Although I'm sure we didn't have that set in the previous Qlikview version and never experienced the error there. But Thankyou.

Re: Issue opening QV docs since upgrading to 12.20

Miguel_Angel_Baeyens — Thu, 22 Feb 2018 14:25:04 GMT

The lease to Desktop lasts for 30 days, but if you have network and your user has already a license assigned in QVS, you might not need to check the server everytime.

However, you just upgraded, some cleanup has happened in the background and that could be the reason.