topic Re: Seesion Connection lost on AccessPoint in QlikView

Session Connection lost on AccessPoint

ssha1983 — Tue, 16 Nov 2021 15:06:35 GMT

We are currently on QV 12.4 SR3

The last week or so, users on accesspoint are complaining about losing connection every 15-20 min.

Upon looking at the event viewer on the QV server, I found the below warnings coming up.

Can someone please help me understand why this is happening?

Thanks

Re: Seesion Connection lost on AccessPoint

Sebastian_Linser — Fri, 15 Oct 2021 20:27:24 GMT

Hello, you can try to adjust the socket timeout https://community.qlik.com/t5/Knowledge/QlikView-quot-Session-Lost-quot-appears-in-the-QlikView-Access/ta-p/1712467

Also check the qlikview event logs for a pattern if it's always the same document the users open for the timeout.

Best regards

Sebastian

Re: Seesion Connection lost on AccessPoint

ssha1983 — Sun, 17 Oct 2021 21:08:38 GMT

thanks for your reply.

I checked the Webserver logs and compared the timestamps fro mthe event viewer at the time of failure with times in the log. There does not seem to be any pattern.

I have checked out the links you provided and changed the timeouts for a couple of parameters. Will wait and monitor to see if they make a difference.

Regards