topic Re: Document not visible on AccessPoint in QlikView

Document not visible on AccessPoint

Ather — Fri, 11 Mar 2022 12:04:02 GMT

As we are migrating QlikView form one server to another, after migration we are not able to see any document on AccessPoint. Please guide us what should we do in this regards

Re: Document not visible on AccessPoint

Lucas_Gatling — Fri, 11 Mar 2022 16:43:06 GMT

Make sure your server connection is pointing to your new QVS server.

And make sure the folder your QVWs are in on the new server has been added to the mounted folders section in the QMC.

Re: Document not visible on AccessPoint

Albert_Candelario — Sat, 12 Mar 2022 08:40:02 GMT

Hello @Ather,

Thanks for posting.

Apart from the response from @Lucas_Gatling , I would also suggest to ensure the same setting are applied after moving to a new server. Specially the authorization ones, as a reminder:

NTFS mode makes use of Windows file system security and all authorization information is stored on Windows file level. This means only Windows users can access the QlikView documents.
DMS mode, on the other hand, allows for QlikView itself to store authorization information. Unlike NTFS, this allows non-Windows users and groups to be authorized.
All authorization information for DMS mode is stored in the .META file, located next to the .qvw in the User Document file share/mount.

Hence, if using NTFS and a new storage you need to ensure the users/groups are correctly added on the Windows file system.

More information on Example: How DMS authorization works - Qlik Community - 1714502.

I hope this also helps you!

Cheers,

Albert

Re: Document not visible on AccessPoint

Ather — Thu, 17 Mar 2022 05:05:05 GMT

Thanks Albert and Lucas for your reply.

When open the developer options I have found the following issue: see the attachment

Re: Document not visible on AccessPoint

Albert_Candelario — Sun, 20 Mar 2022 18:14:49 GMT

Hello @Ather,

Thanks for posting the error of the Dev tools. Are you using the out of the box QWS or IIS on your environments?

Cheers!

Re: Document not visible on AccessPoint

Ather — Mon, 21 Mar 2022 04:22:53 GMT

Thanks Albert, We have used IIS on our environment where we got this JQuery error. Now we have re-install Qlik and used 'Web Server' option and now JQuery error is gone, BUT we cannot see the documents even we can see the pagination with 3 pages. See the attached image.

Re: Document not visible on AccessPoint

Albert_Candelario — Mon, 21 Mar 2022 08:59:25 GMT

@Ather seems could be the same as reported on Solved: After 12.60 Update SR1 - Accesspoint is empty, but... - Page 2 - Qlik Community - 1857661

Please have a look and let me know.

Cheers!

Re: Document not visible on AccessPoint

Ather — Fri, 25 Mar 2022 12:14:06 GMT

Hi Albert,

Thanks for you reply.

I have checked the above linked that you provide but cannot understand what action I need to do in the below post? Can you please elaborate? Still no documents is showing on the AccessPoint even pagination and all categories are showing

Thanks in advance

Re: Document not visible on AccessPoint

Albert_Candelario — Sat, 26 Mar 2022 11:52:46 GMT

Hello @Ather,

If you already re-install QV and now you are using QVWS instead of IIS, the previous link would not be useful.

Then, can you share if you were using DMS or NTFS previously and what kind of authentication you were using and you are using now.

Cheers!

Re: Document not visible on AccessPoint

Ather — Mon, 28 Mar 2022 03:11:01 GMT

Hi Albert,

We are always using DMS. Also currently we are using QVWS instead of IIS.

Thanks.

Re: Document not visible on AccessPoint

Ather — Mon, 28 Mar 2022 04:44:22 GMT

Hi Albert,

These are some error logging information which I found. Can you tell me about the below errors?

1. Warning https error. Exception: System.Net.HttpListenerException (0x80004005): Failed to listen on prefix 'https://+:80/qvdesktop/' because it conflicts with an existing registration on the machine. || at System.Net.HttpListener.AddAllPrefixes() || at System.Net.HttpListener.Start() || at QlikView.AccessPoint.HttpServiceComponent.CreateAndStartHttpListener()

2. Warning Connection lost. Reconnect to server: 'My QVS server'

3. Error HandleRequest error: The handle is invalid

4. Warning file not found. (C:\Program Files\QlikView\Server\QlikViewClients\QlikViewAjax)

Re: Document not visible on AccessPoint

Albert_Candelario — Mon, 28 Mar 2022 18:42:40 GMT

Hello @Ather,

Seems there is an existing reservation, you could check it with:

netsh http show urlacl | where {$_ -match ':80'}

If this is the case, or you know that you are safe to remove this reservation, you can simply run the following command to delete the URL reservation:

netsh http delete urlacl url=http://+:80/

If after removing this reservation you have further similar error you might need to delete the existing reservation to allow those again.

Cheers

Re: Document not visible on AccessPoint

stiefa00 — Tue, 29 Mar 2022 09:23:14 GMT

Hi Alberto,

we are using DMS with custom directory. I'm working as a SRE on that environment together with Ather and his team.

We are able to open documents directly with opendoc.htm but in index.htm the documents did not show up. So permissions (CALs, ACL) should be fine. Ather was comparing the index.htm of our old environment and found some code that was missing in the new environment. After adding those lines of code to the new environment the documents are now accessible in Access Point.

Thanks for your support.

Cheers,

Fabian

Re: Document not visible on AccessPoint

Albert_Candelario — Tue, 29 Mar 2022 09:44:45 GMT

Excellent @stiefa00! Thanks for sharing that has been resolved!

Re: Document not visible on AccessPoint

Mr_Pearl — Mon, 21 Nov 2022 01:00:45 GMT

This issue happend to us after upgrading to May 2022 version in production environment. Luckily we had dev environemnt where we had working index.htm file available to identify and add missing lines. You are a life saver @stiefa00

Re: Document not visible on AccessPoint

Albert_Candelario — Mon, 21 Nov 2022 10:01:47 GMT

Hello all,

Kindly remember to review as well:
AccessPoint not showing document Thumbnails, but s... - Qlik Community - 1821892

Cheers,

Albert