New User Login - perform a RELOAD

Atalay — Mon, 26 Jan 2026 21:26:37 GMT

Hello,

Our IT department created a new user definition "QlikView". However, the following pop-up appears when the user tries to log in. We ask for your support on how we can fix this problem.

"This field is recognized as one your own. However, we must update the key in the document to reflect the change to your personal edition since you created this document.

The document will now be updated and loaded without any data. After the operation completes, please SAVE the document and then perform a RELOAD."

Also in the logs file that we are able to see the following fatal details.

P.s. I have been masked paths and log names in the following details(*)

Select Log: 2021-09-13 16:22:422021-09-13 16:21:292021-09-13 16:10:272021-09-13 16:07:282021-09-13 16:03:522021-09-13 08:30:002021-09-09 09:23:482021-09-08 17:55:362021-09-08 17:56:492021-09-08 17:55:412021-09-08 17:54:542021-09-08 17:54:452021-09-08 17:36:592021-09-08 171407.12021-09-08 17:14:072021-09-08 16:59:512021-09-08 16:59:362021-09-08 16:58:312021-09-06 08:30:002021-08-30 08:30:002021-08-23 08:30:002021-08-16 08:30:00

(2021-09-13 16:22:42) Information: Starting task '***.qvw'. Id:d514400d-1bbb-4143-a1a3-5ec39d52fa20. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c(2021-09-13 16:22:42) Information: Entering Task Execution. (2021-09-13 16:22:42) Information: ClusterID=1(2021-09-13 16:22:42) Information: QDSID=8a9a3be2-de21-f066-4e72-98863cda71f6(2021-09-13 16:22:42) Information: TaskID=d514400d-1bbb-4143-a1a3-5ec39d52fa20(2021-09-13 16:22:42) Information: MaxRunTime=06:00:00(2021-09-13 16:22:42) Information: MachineName=****(2021-09-13 16:22:42) Information: Max attempts:1(2021-09-13 16:22:42) Information: Current Attempt=0(2021-09-13 16:22:42) Information: Task Dependencies are OK(2021-09-13 16:22:42)
Error: The task "********.qvw" failed. Exception: || QDSMain.Exceptions.TaskFailedException: Task execution failed with errors to follow. ---> QDSMain.Exceptions.SourceDocumentNotFoundException: Could not find SourceDocument (Distribution): qvp://****/****/****/****.qvw || at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) || --- End of inner exception stack trace --- || at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) || at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)(2021-09-13 16:22:42) Information: Task Execute Duration=00:00:00.0312431(2021-09-13 16:22:42) Information: TaskResult.status=Finished(2021-09-13 16:22:42) Information: Notifying all triggers of new state:FinishedWithErrors(2021-09-13 16:22:42) Information: Notifying all triggers of new state:FinishedWithErrors - completed(2021-09-13 16:22:42) Information: Saving Task Result

QlikView version is 11.20.140004.0 SR21

Re: New User Login - perform a RELOAD

Lucas_Gatling — Mon, 20 Sep 2021 20:10:38 GMT

@Atalay it appears the user is using Personal Edition of the QlikView Desktop. I'm assuming the previous user login had the fully licensed version of QV Desktop. You need to either "Lease a License" with this new user or you need to apply a desktop license to this QV desktop as this user.

https://community.qlik.com/t5/Knowledge/How-To-Lease-License-From-QlikView-Server-To-QlikView-Desktop/ta-p/1710251

Re: New User Login - perform a RELOAD

Atalay — Thu, 23 Sep 2021 09:31:28 GMT

@Lucas_Gatling I would like to thank you so much for your valuable sharing! It's solved.

topic Re: New User Login - perform a RELOAD in QlikView

New User Login - perform a RELOAD

Re: New User Login - perform a RELOAD

Re: New User Login - perform a RELOAD