topic Re: Dashboard on Monitor Won't Stay Logged In in QlikView

Dashboard on Monitor Won't Stay Logged In

MeganStarkey — Mon, 26 Jan 2026 21:26:37 GMT

Hi everyone -

I have a dashboard that is connected/displayed on several monitors managed via Splashtop.

It's got critical information that needs to be viewed realtime; it logs itself out about once or twice a day, and I have to go in manually and log back in each time so that it does not disrupt the department's productivity.

I've tried updating active session times, document timeout, all of those type settings (system wide and document wide) and it still is kicked out at least once a day. I need to be able to have it be logged in 24/7.

Any suggestions?

Re: Dashboard on Monitor Won't Stay Logged In

Chip_Matejowsky — Mon, 16 Aug 2021 20:15:30 GMT

Hi @MeganStarkey,

Which client (AJAX or IE Plugin) and browser are you using on the AccessPoint? How often is the dashboard being reloaded with data?

Best Regards

Re: Dashboard on Monitor Won't Stay Logged In

MeganStarkey — Tue, 17 Aug 2021 12:26:14 GMT

Hi @Chip_Matejowsky !

We are using Edge plugin + Edge. The data is reloaded every 60 seconds with data refresh every 10 min

Re: Dashboard on Monitor Won't Stay Logged In

Chip_Matejowsky — Tue, 17 Aug 2021 13:31:29 GMT

@MeganStarkey,

Suggest that you add a browser extension that auto-refreshes the browser. See https://browserhow.com/how-to-enable-auto-refresh-on-the-web-browsers/ for details. If you're not already doing so, you can configure the IE Plugin to "gracefully refresh" the QVW with new data without user intervention. Article How to Enable Graceful Document Refresh in QlikView will step you through how to configure.

Best Regards

Re: Dashboard on Monitor Won't Stay Logged In

MeganStarkey — Tue, 17 Aug 2021 13:36:28 GMT

Thanks for getting back to me Chip!

We have an extension on the browser to auto refresh every 60 seconds, and I actually just turned it on yesterday. So that will also help with the login issue we are experiencing?

Normally, I will come in every morning and the session will be logged off so I will have to log in. This morning, the session stayed on; the only thing that was different was turning on the refresh plugin yesterday.

Thanks!

Megan

Re: Dashboard on Monitor Won't Stay Logged In

Chip_Matejowsky — Tue, 17 Aug 2021 15:36:18 GMT

@MeganStarkey,

Ah that sounds promising!

Re: Dashboard on Monitor Won't Stay Logged In

MeganStarkey — Wed, 18 Aug 2021 11:47:58 GMT

It did sound promising!

Unfortunately, this morning I come in and it's logged out again. Any other suggestions?

Re: Dashboard on Monitor Won't Stay Logged In

Or — Wed, 18 Aug 2021 11:58:26 GMT

It's a bit more effort, but you could record a screen macro (using software intended for that) which would click the logoff button and then re-login, once per hour. That should set up a new session and prevent timeouts.

Re: Dashboard on Monitor Won't Stay Logged In

Chip_Matejowsky — Wed, 18 Aug 2021 13:17:26 GMT

@MeganStarkey,

Have a look at the QVS Session log and look for the "Exit Reason" for this particular session.

Best Regards

Re: Dashboard on Monitor Won't Stay Logged In

MeganStarkey — Wed, 18 Aug 2021 16:13:23 GMT

The only Exit Reason I'm seeing for this is "Socket closed by client"

Re: Dashboard on Monitor Won't Stay Logged In

Chip_Matejowsky — Wed, 18 Aug 2021 16:25:14 GMT

Okay, "Socket closed by client' means that the webserver closed the connection or user clicked the "X" button and closed the session - "Exit Reason" in QlikView Server Session Log. So in your case, most likely that the webserver closed the connection. I've run into this issue previously and a browser extension that refreshes the session every minute or so typically prevents the session from being closed. Are you using the QlikView Web Server or IIS? If IIS, there may be a setting there you need to configure to prevent the session from closing.

Best Regards

Re: Dashboard on Monitor Won't Stay Logged In

MeganStarkey — Wed, 18 Aug 2021 16:41:45 GMT

I'm not sure which we are using, but I'm seeing in another forum that if "Qlikview Web Server" is not listed in the Services in QMC, that it's likely that IIS is being used? I do not see "Qlikview Web Server" listed, so I would assume IIS.

Here's the browser extension that refreshes the page; I guess this extension has been on our dashboard for a while, according to more tenured folks on my team:

Do you know what the setting is for IIS that would need to be configure?

Thank you so much!

Re: Dashboard on Monitor Won't Stay Logged In

Chip_Matejowsky — Wed, 18 Aug 2021 19:45:11 GMT

You can tell which is being used by reviewing the QMC > System > About information and checking under the QVWS section. If the Product name is QlikView Web Server Service, then you're using QVWS. If the Product name is QlikView Web Server Settings Service, then you're using IIS.

Sorry, but I don't know the setting in IIS that would govern this. You should be able to ask your internal Server team for assistance.

Best Regards

Re: Dashboard on Monitor Won't Stay Logged In

MeganStarkey — Thu, 19 Aug 2021 14:54:19 GMT

Chip,

Thank you very much! Looks like we are indeed using IIS. Will investigate those settings further.

Appreciate all of the help.