topic Re: User management - The communication with Qlikview server failed(Timeout) in QlikView

User management - The communication with Qlikview server failed(Timeout)

Poojitha1 — Mon, 26 Jan 2026 18:19:17 GMT

Hi,

When we search for user profile, we are getting the Error "idcqlv10:4780 says The communication with Qlikview server failed(Timeout) ". We are not facing this issue if One of the file servers is removed from QMC. Please let us know why we are getting this error.

Attached screenshot for reference.

#QMCissue

Re: User management - The communication with Qlikview server failed(Timeout)

Chip_Matejowsky — Wed, 14 Jun 2023 11:17:03 GMT

Hi @Poojitha1,

To resolve this you'll need to increase the default timeout value for communication between the QlikView Management Service (QMS) and the QlikView Server Service (QVS).

In Windows Services applet, stop the QMS and QVS
In Windows File Explorer, navigate to %ProgramFiles%\QlikView\ManagementService
Open QVManagementService.exe.config in a text editor such as Notepad ++
Locate entry <add key="SocketTimeOutInSeconds" value="60" /> and increase value to 300
Save the file
Restart QMS and QVS

Best Regards

Re: User management - The communication with Qlikview server failed(Timeout)

Poojitha1 — Tue, 03 Oct 2023 11:03:29 GMT

Hi,

We did the above changes but still we are facing the issue. Please let us know if there is any other solution.

Re: User management - The communication with Qlikview server failed(Timeout)

Chip_Matejowsky — Tue, 03 Oct 2023 11:29:13 GMT

Have you reviewed the QMS logs? If yes, what did you learn from them?

Best Regards