topic Re: Qlikview Licence Lease Error in Qlikview Desktop in QlikView

Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Mon, 26 Jan 2026 18:19:17 GMT

Hi All,

I am trying to Lease Qlikview licence but when i tried connecting to the server "Failed to reach to the server, switching to the https tunnelling, connected to the server Ok, negotiation timed out " error i checked the port 4747 is opened on my machine as well as on server, other users are able to lease licence without any error, please help as its urgent

Re: Qlikview Licence Lease Error in Qlikview Desktop

Chip_Matejowsky — Thu, 08 Jun 2023 12:34:18 GMT

Hi @KenAdams,

QlikView License Lease functionality utilizes the QlikView Protocol (QVP) and communicates over port 4747. The error "Failed to reach to the server, switching to the https tunnelling, connected to the server Ok, negotiation timed out " is most typically associated with port 4747 being closed on the client computer.

Please ensure that the computer running the QlikView Desktop client has port 4747 open. Refer to the following Qlik KB articles:
• Troubleshooting QlikView License Lease Issues
• How To Check Open Ports Using PowerShell

Best Regards

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Thu, 08 Jun 2023 12:36:13 GMT

Hi Chip,

I have checked, port 4747 is open on clients machine but still the error, is there any different solution for this issue?

Re: Qlikview Licence Lease Error in Qlikview Desktop

Albert_Candelario — Thu, 08 Jun 2023 13:33:15 GMT

Hello @KenAdams,

If you are doing an Open in server, you could try a different approach.

Open the Access Point via the QlikView Desktop and open a app afterwards.

Cheers,

Albert

Re: Qlikview Licence Lease Error in Qlikview Desktop

Albert_Candelario — Thu, 08 Jun 2023 13:33:48 GMT

Option 2 mention here - How To Lease A License From QlikView Server To Qli... - Qlik Community - 1710251

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Thu, 08 Jun 2023 13:43:25 GMT

Hi,

We checked using both the options, and this issue is with the new users only who are 1 st time trying to lease a license, we have never encountered with this issue before

Re: Qlikview Licence Lease Error in Qlikview Desktop

Albert_Candelario — Thu, 08 Jun 2023 13:58:02 GMT

And is this second option working?

What version are you using of QlikView?

Cheers,

Albert

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Thu, 08 Jun 2023 14:05:33 GMT

Nope, second option is also not working, we are using Qlikview 12.7

Re: Qlikview Licence Lease Error in Qlikview Desktop

Albert_Candelario — Thu, 08 Jun 2023 14:23:06 GMT

What error does it give the 2nd one, then they cannot access the Access Point from their machine?

Cheers,

Albert

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Fri, 09 Jun 2023 10:37:19 GMT

Hi,

For the second option we are getting "navigation to the webpage was cancelled" error

Re: Qlikview Licence Lease Error in Qlikview Desktop

Albert_Candelario — Fri, 09 Jun 2023 13:24:45 GMT

Thanks @KenAdams

Then, does it work opening the Access Point from the browser itself or they get an error too?

Cheers,

Albert

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Mon, 12 Jun 2023 09:56:11 GMT

Nope, its not giving error when opening access point in browser

Re: Qlikview Licence Lease Error in Qlikview Desktop

Albert_Candelario — Sat, 10 Jun 2023 07:53:13 GMT

Then, there is possibly a network issue here.

What the Dev Tools of the browser says?

I would suggest checking the port 4747 again from the users machines to the QlikView server, check if there is proxy and also why the url of the Access Point cannot be even open on the browser.

Cheers,

Albert

Re: Qlikview Licence Lease Error in Qlikview Desktop

Jill_Masinde — Mon, 12 Jun 2023 09:47:43 GMT

@KenAdams Kindly ensure that both the Desktop and Server are running the same version of Qlikview otherwise leasing will fail.

Thanks

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Mon, 12 Jun 2023 09:57:52 GMT

Hi Jill,

I have checked in the Qlikview version on user's machine and on server is of the same version Qlikview May 2022.

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Mon, 12 Jun 2023 09:59:25 GMT

Hi Albert,

I have checked the port is open on user's machine and access point portal is opening in the browser there is no issue.

Re: Qlikview Licence Lease Error in Qlikview Desktop

Chip_Matejowsky — Mon, 12 Jun 2023 11:04:00 GMT

Hi @KenAdams,

How many users/computers are effected?

Can other users/computers in your environment successfully lease a license for QV Desktop? If yes, what are the differences between the effected computer and the computers that can successfully lease a license?

Is this user/computer remote and using a VPN?

Can the effected user logon to another computer and lease a license?

Can another user logon to the effected computer and lease a license?

Since this issue looks to require more intense troubleshooting, suggest you open a case with Qlik Support.

Best Regards

Re: Qlikview Licence Lease Error in Qlikview Desktop

KenAdams — Mon, 12 Jun 2023 11:11:16 GMT

Hi chip,

We noticed that only 2 users are facing this issue, and they are new Qlikview users, for other users there is no issue, they are able to lease the licence

Re: Qlikview Licence Lease Error in Qlikview Desktop

Chip_Matejowsky — Mon, 12 Jun 2023 11:15:55 GMT

Okay, so what are the differences between these two users/computers that are having the issue and the other users in the environment who can successfully lease a license?

Are these users/computer remote and using a VPN?

Can one of these effected users logon to one of computers and that have previously leased a license? What occurs?

Can another user logon to one the effected computer and lease a license?

Best Regards

Re: Qlikview Licence Lease Error in Qlikview Desktop

Albert_Candelario — Tue, 13 Jun 2023 10:32:26 GMT

Thanks @KenAdams, so the access point was opening on the browser but still not opening on the Desktop.

Thanks for the clarification.

Cheers,

Albert