topic Re: Accesspoint - Display red message information only during maintenance time in QlikView

Accesspoint - Display red message information only during maintenance time

elodie_blondel — Mon, 26 Jan 2026 18:19:17 GMT

Hello,

I've been experiencing an issue with the Qlik's tool permiting me to display a custom message on the top of my accesspoint.

I'm talking about this message :

I was wondering if there was a way to make this message appears only when the Qlikview server's service is down, which means, the app is currently on maintenance.

Thank you

Regards,

Fabrice P

Re: Accesspoint - Display red message information only during maintenance time

Maria_Halley — Mon, 20 Dec 2021 10:25:56 GMT

@elodie_blondel

The error is shown by the WebServer if it can't contact the server. I don't think there is any way for the webserver to determine for what reason the server is down.

Re: Accesspoint - Display red message information only during maintenance time

marcus_sommer — Mon, 20 Dec 2021 11:05:30 GMT

By the first releases of QV 10 we made such a customized message which was controlled by an Excel file. I don't remember exactly the details but I think an Excel macro wrote then the content as a html-statement within a text-file which was then included within the website from the access point.

We didn't do it to show the users any maintenance (usually there is nothing to maintain in regard to the server services - you may sometime need a restart for the services and/or the machine which is nowadays mostly very fast) else to display some essential data-issues (we had at this time a re-structure from some company-parts with various changes to the ERP systems and the reporting and the first months it was not as stable as expected).

After that we disabled this opportunity again because it was more a workaround as a nice solution - it are unsupported changes and you need to save your origin files and the changed ones and replace everything again by each new release.

Compared with the efforts just to add any global-displayed information directly within the QMC it's a quite heavy and complicated task. If any data-related messages or information from the server vital sign and/or workload should be made available I would collect them within one or more specialized applications within the access point and teaching the users where to find which information.

- Marcus

Re: Accesspoint - Display red message information only during maintenance time

elodie_blondel — Mon, 20 Dec 2021 13:20:40 GMT

Hello,

The problem is not about the message's content.

In fact, the message is shown constantly on the accesspoint, even if there is no problem.

From the moment you configure the custom message on QMC then it appears h24 on the accesspoint.

My question was if it was possible to show the message only when the web server can't contact the server, and not if everything is okay.

Regards

Re: Accesspoint - Display red message information only during maintenance time

elodie_blondel — Mon, 20 Dec 2021 13:29:56 GMT

Hello,

Thank for the reply.

But my question was more about how to display the message only when the qlikview server's service is down.

Because from the moment i configure a custom message on the QMC, it appears h24 on the accesspoint, even if all the services are up

Regards,

Fabrice Pery

Re: Accesspoint - Display red message information only during maintenance time

Daniele_Purrone — Mon, 20 Dec 2021 14:37:11 GMT

Hi @elodie_blondel : when the QVS is down, users should see the standard "Message: No Server" in a red banner.

There is no way to distinguish between planned and unplanned unavailability. Maybe you'd like to suggest an idea on the matter?

Re: Accesspoint - Display red message information only during maintenance time

Maria_Halley — Tue, 21 Dec 2021 08:07:44 GMT

@elodie_blondel

The banner on the AccessPoint should only show when the webserver can't reach the QVS.

Can you use the AccessPoint and open documents when the services are running but the banner is there?

BTW What version of QlikView are you using?

Re: Accesspoint - Display red message information only during maintenance time

marcus_sommer — Tue, 21 Dec 2021 08:56:10 GMT

AFAIK this shouldn't happens. Please provide some more information about your environment like the used releases, clustered system yes/no and when how, which kind of webserver is used? Further are there any customizations applied to the websites or changed configurations in regard to the default-values within the QMC or directly in the config-files?

Beside this did you try to clear the browser-cache and/or what happens if you accessed with another browser? If not you should try it.

- Marcus

Re: Accesspoint - Display red message information only during maintenance time

elodie_blondel — Tue, 21 Dec 2021 09:22:16 GMT

Hello,

I just configured a test message as an example.

I set up my custom system message here :

And then, after applying the change, the accesspoint shows a red box containing my custom message, all the time even if everything works on the server.

I'm using QV 12

Regards

Re: Accesspoint - Display red message information only during maintenance time

marcus_sommer — Tue, 21 Dec 2021 10:11:09 GMT

As far as there is any message-entry within the qmc the access point will show this message regardless if there any errors with the services or not. So what happens if you remove this test message again?

- Marcus

Re: Accesspoint - Display red message information only during maintenance time

Maria_Halley — Tue, 21 Dec 2021 10:15:44 GMT

@elodie_blondel

First, if you are on 12.0 you should definitely upgrade. This version has a lot of known issues and is no longer supported.

This is definitely not the correct behavior. If you change the error back to default, does it go away in the AccessPoint?

Re: Accesspoint - Display red message information only during maintenance time

elodie_blondel — Wed, 22 Dec 2021 17:18:15 GMT

Sorry, i meant i was under V12.50.20400.0.

Yes, if i erase my custom message from QMC, then the red box disapears on the accesspoint.

NOTE : if i stop Qlikview server without having configured any custom message before, then this banner shows up :

If i set up a custom message, then it appears right after "Message: No Server"

And finally, if i turn up Qlikview server, the red banner stays on the page with my custom message.

You can see, all my apps are back because qlikview server is up.

Hope it could helps.

Regards

Re: Accesspoint - Display red message information only during maintenance time

elodie_blondel — Wed, 22 Dec 2021 17:43:23 GMT

Sorry i meant i was using V12.50.20400.0

Yes if change the error back to default, the red banner disappears from the accesspoint.

NOTE : When i turn down Qlikview server, without having configurated any custom message on QMC, then this red banner shows up :

If i set a custom message, then it appears right after the sentence "Message: No Server" in the banner.

Finally, if i turn up Qlikview server, then the red banner stays on the top of the accesspoint, with my custom message

You can see all my apps are back because qlikview server works.

Hope it can helps

Regards

Re: Accesspoint - Display red message information only during maintenance time

elodie_blondel — Wed, 22 Dec 2021 17:48:21 GMT

Sorry i meant i was using V12.50.20400.0

Yes if change the error back to default, the red banner disappears from the accesspoint.

NOTE : When i turn down Qlikview server, without having configurated any custom message on QMC, then this red banner shows up :

If i set a custom message, then it appears right after the sentence "Message: No Server" in the banner.

Re: Accesspoint - Display red message information only during maintenance time

elodie_blondel — Wed, 22 Dec 2021 17:50:36 GMT

@Maria_Halley

Finally, if i turn up Qlikview server, then the red banner stays on the top of the accesspoint, with my custom message

You can see all my apps are back because qlikview server works.

Hope it can helps

Regards

Re: Accesspoint - Display red message information only during maintenance time

Maria_Halley — Thu, 23 Dec 2021 08:39:41 GMT

@elodie_blondel

I think at this point you need to create a case.

How to create a case

Re: Accesspoint - Display red message information only during maintenance time

Daniele_Purrone — Tue, 04 Jan 2022 08:00:31 GMT

Hi @elodie_blondel !

I think there is a misunderstanding here. The "Custom system message" is not an error message. It's "a custom system message to be presented in the QlikView AccessPoint", regardless of the current server status.

A typical usage is to alert users in advance that there will be a planned outage.

The error that will appear when the server is down is always "No server". If a custom system message is defined in the QlikView Management Console (QMC), it will be appended to the "No Server" message.

So, you are able to inform users that the server is down due to a planned outage, but you'll have to do it manually.
The system will always display the custom message (which, by itself is not an error message) once it's entered in the QMC. It will just add "No Server" (the error message) when the server is actually down. This is how the product is designed.

If you have a planned outage you can:

alert users a few days in advance by adding the custom message
once the server is down, you can edit the message to something like "this is a planned outage and it will end at HH:MM, no need to call IT and report this". Which will appear after the "No Server" error.
at the end of the outage, you will need to remove the message.

If the server goes down for other reasons (e.g., an incident) you can still edit the message and add something like "we are aware of this issue and working on having the system restored, no need to contact IT" (or something that you like), which, again, will appear after "No Server". Once the problem is solved, you'll have to manually remove the message in the QMC.

I hope this clarifies it!

Should you feel that an improvement around this area is needed, please suggest and idea to our product team, so that they can investigate it.

Have a happy new year!