topic Re: Change session timeout do not work from 20 mins in QlikView

Change session timeout do not work from 20 mins

ArtemKildyushev — Mon, 26 Jan 2026 18:19:17 GMT

Hello everyone!

QlikView: Version 2019 SR2

General timeout set in 60 min, any timeouts to application are not installed.

In web-client users get message that connection lost, after 20 minutes.

After changes in QMC and recommended customization for IE and Chrome it's still do not working.

So, in system logs are written the next reason: "closing the session at the iniative of the client".

And session breakdown is still 20 mins in fact.

Do you know any ideas, hot to fix this?

Thank you!

Re: Change session timeout do not work from 20 mins

Maria_Halley — Fri, 22 Oct 2021 09:29:33 GMT

@ArtemKildyushev

It sounds like you are using IIS, if so, there are settings that will affect this.

Have you looked at the article below?

This IIS setting is 20 minutes by default and can creates this issue

Application Pool Idle Timeout

Timeout Values Related To QlikView Deployment

Re: Change session timeout do not work from 20 mins

ArtemKildyushev — Fri, 22 Oct 2021 12:08:07 GMT

@Maria_Halley

Thank you,

but we are using QVWEBSERVER.

Do you have any ideas about that?

Re: Change session timeout do not work from 20 mins

Chip_Matejowsky — Fri, 22 Oct 2021 16:33:41 GMT

I agree with Maria in that a 20 minute timeout is typically associated with IIS. Please confirm by checking QMC > System > About, and if you have QlikView Web Server or QlikView Web Server Settings Service; or on the Windows side, check the Services applet to see if QlikView Webserver or QlikView Settings Service is listed. If you see Settings Service, then IIS is in use.

Re: Change session timeout do not work from 20 mins

Daniele_Purrone — Tue, 26 Oct 2021 07:38:12 GMT

Hi @ArtemKildyushev ,

As my colleagues said, 20 minutes is usually the IIS timeout: if you are using QlikView WebServer then there might be some third party tool in the middle terminating idle connections. So, any chance that you might have a firewall or web proxy that does that? Does the issue happen when connecting on localhost on the webserver?

Re: Change session timeout do not work from 20 mins

Maria_Halley — Tue, 02 Nov 2021 09:17:02 GMT

@ArtemKildyushev

I was just curious if the suggestions above helped you find a solution?

Re: Change session timeout do not work from 20 mins

ArtemKildyushev — Tue, 02 Nov 2021 10:16:06 GMT

@Maria_Halley

We checked the server settings again and found a few options that we didn't change (cokie and web-configuration). Everything is working correctly now/

Thank you!

Re: Change session timeout do not work from 20 mins

Maria_Halley — Tue, 02 Nov 2021 10:35:19 GMT

@ArtemKildyushev

I'm glad to hear that it is working for you now!

Would you mind marking one (or more) on the suggestions as "solution accepted"