topic Problem adding a user CALs, 'User Documents' button not doing anything. in QlikView

Problem adding a user CALs, 'User Documents' button not doing anything.

garrygrierson — Mon, 26 Jan 2026 18:19:17 GMT

I went into the Management Console to add a few new users to an existing document. But when I try to click the 'Manage Users' Icon on the 'Document CALs' tab for the document nothing happens.
The normal 'Processing... Please Wait' message flashes on the screen for a second, then nothing.

Is this a known issue? I would be grateful for any help.

Thank you,,

Re: Problem adding a user CALs, 'User Documents' button not doing anything.

Chip_Matejowsky — Mon, 12 Jul 2021 15:29:14 GMT

Hi @garrygrierson,

On the server running the QlikView Management Service (QMS),

Open Windows File Explorer and navigate to %ProgramFiles%\QlikView\Management Service
Open the QVManagementService.exe.config file with a text editor such as Notepad++
Scroll down until you see MaxRecievedMessageSize
If value=262144 (default value), then suggest increasing by adding a 0 to the end of the value

Note: To edit the QVManagementService.exe.config file, you'll need to stop the QMS service

If you continue to have this issue, suggest you start by reviewing the QMS log and post back here with an update.

Best Regards

Re: Problem adding a user CALs, 'User Documents' button not doing anything.

garrygrierson — Wed, 14 Jul 2021 10:41:18 GMT

Hello Chip,

I stopped the QlikViewManagementService in Services, changed the line in 'C:\Program Files\QlikView\Management Service\QVManagementService.exe.config' to '<add key="MaxReceivedMessageSize" value="2621440"/>' and restarted the QlikViewManagementService

Is this correct, as unfortunately this didn't seem to make any difference.

Where do I find the logs, and what am I looking for? If I open '{servername}:4780/QMC/Logs.htm' I get a message that says 'www.qlik.com refused to connect.'

Thanks for the help.

Re: Problem adding a user CALs, 'User Documents' button not doing anything.

Chip_Matejowsky — Wed, 14 Jul 2021 13:04:48 GMT

Hi @garrygrierson,

Yeah, those were the correct steps. I suggested to increase the MaxReceivedMessageSize as that value increases the default quota on information that the QMC can display. Often times, QMC issues with the symptoms you described are resolved by increasing this quota

The default location for the QMS logs is %ProgramData%\QlikTech\ManagementService\Logs and are split daily. Refer to Qlik Support article How To Collect QlikView Server Log Files for this location and location of the other QlikView service logs. I'd suggest that you reproduce the issue and then collect the QMS logs. Check for warnings/errors and, if permissible, attach to this thread.

Best Regards

Re: Problem adding a user CALs, 'User Documents' button not doing anything.

garrygrierson — Fri, 16 Jul 2021 14:02:24 GMT

I reproduce the issue by clicking the 'Manage Users' button and looked in the daily log file for any mention of warnings/errors, but the daily log didn't receive any updates at all when the button was pressed.

Our logs are in C:\ProgramData\QlikTech\ManagementService\Log,
I looked at the latest file (20210716) but see no errors or warnings

FILE:

20210716T000002.873+0100 Information Initializing repository backup now.
20210716T000003.825+0100 Information Echoing system information:
20210716T000003.825+0100 Information EntryAssembly=QVManagementService, Version=12.10.20700.0, Culture=neutral, PublicKeyToken=null
20210716T000003.840+0100 Information GetTotalMemory=7844936
20210716T000003.840+0100 Information WindowsIdentity=EXOVA-EU\svc_QVService
20210716T000003.840+0100 Information IsJITTrackingEnabled=True
20210716T000003.840+0100 Information Environment=64 bit
20210716T000003.840+0100 Information Available Memory=27776.39 Mb. Total Memory=32767.55 Mb. Available Pagefile=60185.14 Mb. Total PageFile=65533.25 Mb.
20210716T000003.840+0100 Information Echoing system information:
20210716T000003.840+0100 Information LogSettings=<Logging><LogItem Destination="File" LogLevel="Debug" Information="False" Warning="False" Error="False" /><LogItem Destination="File" LogLevel="ThreadPool" Information="False" Warning="True" Error="True" /><LogItem Destination="File" LogLevel="WebService" Information="False" Warning="False" Error="False" /><LogItem Destination="EventLog" LogLevel="Initializing" Information="False" Warning="True" Error="True" /><LogItem Destination="EventLog" LogLevel="Normal" Information="False" Warning="True" Error="True" /><LogItem Destination="EventLog" LogLevel="Debug" Information="False" Warning="False" Error="False" /><LogItem Destination="EventLog" LogLevel="ThreadPool" Information="False" Warning="False" Error="False" /><LogItem Destination="EventLog" LogLevel="WebService" Information="False" Warning="False" Error="False" /></Logging>
20210716T000003.840+0100 Information DB ConfigPath=C:\ProgramData\QlikTech\ManagementService\qvpr_EUDC-QVW-01.ini
20210716T000003.840+0100 Information DB Provider=Xml
20210716T000003.840+0100 Information DB BaseDir=
20210716T000003.840+0100 Information DB DataBaseName=QVPR
20210716T000003.903+0100 Information Product Information=Product name: QlikView Management Service x64, Client Build Number: 12.10.20700.0, Target Platform: x64, Publisher License Key: No License, Service authentication: AD groups,
20210716T000003.903+0100 Information Current Process Information=User Domain Name: ########, User Name: ###########, Start Directory: C:\Program Files\QlikView\Management Service, File Name: QVManagementService.exe, Process ID: 5604, Base Priority: 8, Processor Affinity: 15, Privileged Processor Time: 00:00:09.5160610, Input Language: United Kingdom (en-GB), Working Set: 97189888, Minimum Working Set: 204800, Maximum Working Set: 1413120
20210716T000003.903+0100 Information Machine Information=Computer Name: #############, Operating System Version: Win32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1), .NET Version: 4.0.30319.36543, MDAC Version: 6.1.7601.17514, Monitors: 1, Physical Memory: 32767Mb, Available Memory: 27776Mb,
20210716T000003.903+0100 Information CPU Information=CPU 0: Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHz, CPU 1: Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHz, CPU 2: Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHz, CPU 3: Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHz,
20210716T000003.903+0100 Information Logical Drives Information=Drives: A:\ C:\ D:\ E:\ ,
20210716T000003.903+0100 Information Network Information=Connected: True, Host Name: EUDC-QVW-01, IP Address 1: fe80::90af:2f93:1010:c91b%11, IP Address 2: ###########,
20210716T000003.903+0100 Information File Information=BouncyCastle.CryptoExt.dll: Date=11/02/2018 13:56:40, Version=1.7.4114.6378, PIX.dll: Date=11/02/2018 13:56:54, Version=12.10.20700.0, QMSBackendCore.dll: Date=11/02/2018 13:57:06, Version=12.10.20700.0, QMSBackendDDL.dll: Date=11/02/2018 13:57:08, Version=12.10.20700.0, QMSBackendInterface.dll: Date=11/02/2018 13:57:08, Version=12.10.20700.0, QVALibrary.dll: Date=11/02/2018 13:57:08, Version=12.10.20700.0, QVManagementService.exe: Date=11/02/2018 13:56:22, Version=12.10.20700.0, QVManagementService.exe.config: Date=14/07/2021 11:04:12, Version=, QVPRDAL.dll: Date=11/02/2018 13:57:10, Version=12.10.20700.0, QVPRMSSQL.dll: Date=11/02/2018 13:57:10, Version=12.10.20700.0, QVPRXML.dll: Date=11/02/2018 13:57:12, Version=12.10.20700.0, QVSNetRemote.dll: Date=11/02/2018 13:57:12, Version=12.10.20700.0, SNMP.dll: Date=11/02/2018 13:57:12, Version=12.10.20700.0, SolutionDomains.dll: Date=11/02/2018 13:57:14, Version=12.10.20700.0, SolutionGlobal.dll: Date=11/02/2018 13:57:14, Version=12.10.20700.0, Wrappers.dll: Date=11/02/2018 13:57:16, Version=12.10.20700.0,

Would restating the sever have any impact on this?