topic unable to configure LDAP in QlikView

unable to configure LDAP

maheshn — Mon, 26 Jan 2026 18:19:17 GMT

Hi Experts,

I am trying to configure LDAP in QlikView Publisher under DSC service, while configuring I am getting below

timeout error, Please suggest me the process I need to follow for the LDAP configuration.

Thanks,

Mahesh

Re: unable to configure LDAP

Chip_Matejowsky — Thu, 19 Sep 2019 15:44:20 GMT

Hello @maheshn,

Suggest you review the Qlik Support article "DSC Cluster did not respond to request. Last exception (for http://<servername>:4730/DSC/Service): The request channel timed out while waiting for a reply after 00:00:30. Increase the timeout value passed to the call to Request or increase the SendTimeout".

The issue is likely occurring due to the large amount of data being transferred between Source Directory, the Directory Service Connector (DSC), and the QlikView Management Service (QMS). The article will walk you through the steps necessary to lengthen the timeout value.

Re: unable to configure LDAP

maheshn — Thu, 19 Sep 2019 16:21:23 GMT

Hi@Chip_Matejowsky ,

Thanks for your valuable reply,

I am working on a requirement where I need to configure LDAP for new organization folks, currently LDAP was configured for current org and I need to add LDAP for new org users,

I am having Server name, User name and password, does wrong user name or password will cause this issue? as well do I need to configure AD in this scenario?

Thanks,

Mahesh

Re: unable to configure LDAP

Chip_Matejowsky — Thu, 19 Sep 2019 16:21:32 GMT

@maheshn,

The screen capture you provided indicates that a timeout is occurring between the DSC and QMS, so would need to first lengthen the timeout value as described in the article I referenced. So do this first and then let's see what occurs.

Re: unable to configure LDAP

maheshn — Thu, 19 Sep 2019 17:03:00 GMT

Hello@Chip_Matejowsky ,

Sure, I will increase timeout value as described in article, only question I am having now is when I am testing this LDAP configuration the DSC service in qmc is showing like down and not responding but in services it is in running state only.

Please see attached screenshot.

Thanks,

Mahesh

Re: unable to configure LDAP

Chip_Matejowsky — Fri, 20 Sep 2019 12:08:03 GMT

@maheshn,

That means that the DSC service cannot communicate with the QMS service. Suggest you follow the article and lengthen the timeout value as described. After restarting the DSC service if you still have issue of the QMC showing the DSC as down, review the QMS logs for errors regarding the DSC. If you have questions about the errors, post them in this thread.

Re: unable to configure LDAP

maheshn — Sat, 21 Sep 2019 15:32:27 GMT

@Chip_Matejowsky

As mentioned in article I have lengthen the timeout value to 60 and later 120 seconds in QMS and DSC configuration file, after lengthen timeout I tried to configure LDAP and there is no luck I am getting same timeout error.

In Directory Service connector- Configure LDAP I have given below Path,Username,password.

Path= LDAP://10.11*.***.**:32**/dc=mydomain,dc=com(do I need to provide server name in the place of IP address)

User Name: CN=***,OU=Service,OU=Users,OU= mydomain,DC= mydomain,DC=com

Password:

After clicking apply button few seconds later getting timeout error then DSC is showing like ‘not responding’ Please see attached log and screenshot,

Re: unable to configure LDAP

Chip_Matejowsky — Mon, 23 Sep 2019 13:03:18 GMT

If you're still receiving the orange banner for the DSC service, then you have a misconfigured Configurable LDAP for the directory service provider.

See the online help for Configurable LDAP directory service provider

Re: unable to configure LDAP

maheshn — Mon, 23 Sep 2019 14:56:50 GMT

@Chip_Matejowsky

Thanks for the help, a final question do I need to modify any config settings before configuring LDAP in QMC? do I need to setup Active directory for LDAP setup?

looks like I am missing simple thing.

Re: unable to configure LDAP

Chip_Matejowsky — Tue, 24 Sep 2019 15:43:35 GMT

Hi @maheshn,

If your organization uses Active Directory as its user directory, the AD directory service provider is a simple configuration within the QMC.

See the online help here: https://help.qlik.com/en-US/qlikview/April2019/Subsystems/QMC/Content/QV_QMC/QMC_System_Setup_DirectoryServiceProviders_ActiveDirectory.htm

In QMC > System > Setup > Directory Services Connector > DSC@ > Active Directory, enter the correct path and if the service account doesn't have permissions to access AD, enter a username/password who does.

Re: unable to configure LDAP

Brett_Bleess — Mon, 30 Sep 2019 21:13:27 GMT

Mahesh, were you able to get things working after Chip's last comment? I suspect the underlying issue all along was an incorrect setup on the Configuration LDAP directory service provider in the DSC, and that is why things were timing out in that we were not able to make any connection. Generally getting the correct LDAP string from the directory team is the best way to go, but as Chip mentioned, if you are using Active Directory from Microsoft as your LDAP provider, then using the Active Directory DSP is the way to go in that case. The thing that will have to be in place if you have more than one domain is a trust relationship between the domains to ensure the domain the server resides in is able to process the login requests... The DSC is simply reading the directory to get the groups to which the user belongs etc. and provides the user/group list for difference functions in the QMC. The actually Authentication/Authorization is done by Windows or another third party SSO and the Authorization can be Windows or QlikView Server. Let us know if switching to Active Directory DSP got everything working or not.

Regards,
Brett

Re: unable to configure LDAP

maheshn — Wed, 02 Oct 2019 09:12:03 GMT

Hi @Brett_Bleess @Chip_Matejowsky

There was no trust relationship between the Domains, so we are not able to configure the LDAP, I am working with the LDAP team on this meanwhile could you please provide me few suggestion about how we can implement trust between the domains?

Re: unable to configure LDAP

Brett_Bleess — Wed, 02 Oct 2019 11:26:53 GMT

Mahesh, that would be a question for Microsoft Community, as Domain Trusts are Windows OS specific, nothing to do with Qlik, so you should search on Microsoft.com etc. There should be tons of things if you do a Google search on how to do it etc.

Regards,
Brett

Re: unable to configure LDAP

Nayakar_Mahesh — Mon, 14 Oct 2019 17:13:55 GMT

@Brett_Bleess @Chip_Matejowsky

Hello Brett & Chip, Thanks for your time, currently LDAP is configured in my ABC domain, we need to add different domain LDAP for user authentication, I had discussed with my LDAP team and they were suggesting me to remove current LDAP configuration and add new LDAP, reason for removing is current LDAP belongs to ABC and new LDAP for XYZ company,

Questions

1) if I remove current LDAP we don't need trust between the two domains right? because here we have only new one,

2) to configure different LDAP’s do we need application and LDAP server to be in the same domain?

Re: unable to configure LDAP

Brett_Bleess — Mon, 14 Oct 2019 17:21:16 GMT

Mahesh, the caveat here is that if you change the DSC DSP to point to the XYZ domain, you are going to want to be sure the server(s) are members of XYZ as well such that the actual use auth requests are processes by the same domain as you are using to set distributions etc... Hopefully this makes sense. If that is the plan, I would say things should be fine, but my hunch is you may down for a bit while you get everything reset to the new domain as far as the distributions and their users/groups, I would think you want to reset things that way but not sure. Shout if you have further questions, but hopefully this makes some sense.

Regards,
Brett

Re: unable to configure LDAP

maheshn — Fri, 18 Oct 2019 18:25:12 GMT

Hi @Brett_Bleess

Server which hosts qlikview application and the ldap which is used currently for authorization is in ABC domain, we are trying to configure new LDAP under DSC for XYZ domain, as confirmed earlier we need trust between these two domains to configure LDAP which cannot be established, here in order to explore new things we are planning to do below activity.

1) remove current LDAP configuration (ABC) and add new LDAP(XYZ), reason for removing is current LDAP belongs to ABC and new LDAP for XYZ company

If I remove current LDAP, we don't need trust between this two domains right? Because here we have only new LDAP that belongs to XYZ,

2) Please let meknow is there any other possible ways to configure LDAP

Moving current application to new domain we considering it is as last option.

Re: unable to configure LDAP

Brett_Bleess — Mon, 21 Oct 2019 16:21:47 GMT

As I tried to explain in my last post, this really boils down to what authentication you are using in the web server resource as well as what Authorization method the QVServer is using, really need to know those settings in order to answer further here.

Regards,
Brett