https://community.qlik.com/t5/QlikView/Why-do-I-see-active-users-and-open-documents-but-acually-users/m-p/75040#M1248826 <HTML><HEAD></HEAD><BODY><P>I'm not sure if this happens with earlier versions of QVS but I have noticed it on QVS November 2017 SR4.</P><P></P><P>I have logged in users who are inactive for more than 12 hours yet, I still see their names under QVS Statistics -&gt; Active Users.</P><P></P><P>Here are the documents timeout settings:</P><P><IMG alt="" class="jive-image image-4" src="https://community.qlik.com/legacyfs/online/203148_pastedImage_15.png" style="max-width: 1200px; max-height: 900px;" /></P><P><IMG alt="" class="image-5 jive-image" src="https://community.qlik.com/legacyfs/online/203149_pastedImage_18.png" style="max-width: 1200px; max-height: 900px;" /></P><P></P><P></P><P>and for testing purposes I have set document timeout to 360 seconds</P><P><IMG alt="" class="jive-image image-3" src="https://community.qlik.com/legacyfs/online/203147_pastedImage_10.png" style="max-width: 1200px; max-height: 900px;" /></P><P></P><P>regardless of the above configuration, I still see open documents and "active" users under QVS Statistics. why?</P><P></P><P>here is the performance tab:</P><TABLE class="ValuesTableQMC Data"><THEAD><TR class="header"><TD>Name&nbsp; </TD><TD>&nbsp; Value&nbsp; </TD></TR></THEAD><TBODY><TR><TD><P style="color: black;">ExeType</P></TD><TD><P style="color: black;">RLS64</P></TD></TR><TR><TD><P style="color: black;">ExeVersion</P></TD><TD><P style="color: black;">12.20.20500.0</P></TD></TR><TR><TD><P style="color: black;">Timestamp</P></TD><TD><P style="color: black;">2018-05-23 04:42:07</P></TD></TR><TR><TD><P style="color: black;">DocSessions</P></TD><TD><P style="color: black;">26</P></TD></TR><TR><TD><P style="color: black;">AnonymousDocSessions</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">TunneledDocSessions</P></TD><TD><P style="color: black;">2</P></TD></TR><TR><TD><P style="color: black;">DocSessionStartsSinceMidnight</P></TD><TD><P style="color: black;">45</P></TD></TR><TR><TD><P style="color: black;">RefDocs</P></TD><TD><P style="color: black;">4</P></TD></TR><TR><TD><P style="color: black;">LoadedDocs</P></TD><TD><P style="color: black;">4</P></TD></TR><TR><TD><P style="color: black;">IpAddrs</P></TD><TD><P style="color: black;">1</P></TD></TR><TR><TD><P style="color: black;">Users</P></TD><TD><P style="color: black;">3</P></TD></TR><TR><TD><P style="color: black;">CPULoad</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">VMCommitted</P></TD><TD><P style="color: black;">28090.468750</P></TD></TR><TR><TD><P style="color: black;">VMAllocated</P></TD><TD><P style="color: black;">36166.726563</P></TD></TR><TR><TD><P style="color: black;">VMFree</P></TD><TD><P style="color: black;">23302.851563</P></TD></TR><TR><TD><P style="color: black;">VMLargestFreeBlock</P></TD><TD><P style="color: black;">23302.851563</P></TD></TR><TR><TD><P style="color: black;">TimeZoneBias</P></TD><TD><P style="color: black;">-180</P></TD></TR><TR><TD><P style="color: black;">UsageCalBalance</P></TD><TD><P style="color: black;">-1.000000</P></TD></TR><TR><TD><P style="color: black;">GBytesOfRamConfigured</P></TD><TD><P style="color: black;">44.7762584686</P></TD></TR><TR><TD><P style="color: black;">NumberOfCores</P></TD><TD><P style="color: black;">24</P></TD></TR><TR><TD><P style="color: black;">RecentCpuPercent</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">RecentRamOverload</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">OffDuty</P></TD><TD><P style="color: black;">false</P></TD></TR><TR><TD><P style="color: black;">Unlicensed</P></TD><TD><P style="color: black;">false</P></TD></TR><TR><TD><P style="color: black;">Free</P></TD><TD></TD></TR><TR><TD><P style="color: black;">DocIsLoaded</P></TD><TD><P style="color: black;">false</P></TD></TR></TBODY></TABLE></BODY></HTML> Mon, 26 Jan 2026 18:19:17 GMT dailyfood 2026-01-26T18:19:17Z https://community.qlik.com/t5/QlikView/Why-do-I-see-active-users-and-open-documents-but-acually-users/m-p/75040#M1248826 <HTML><HEAD></HEAD><BODY><P>I'm not sure if this happens with earlier versions of QVS but I have noticed it on QVS November 2017 SR4.</P><P></P><P>I have logged in users who are inactive for more than 12 hours yet, I still see their names under QVS Statistics -&gt; Active Users.</P><P></P><P>Here are the documents timeout settings:</P><P><IMG alt="" class="jive-image image-4" src="https://community.qlik.com/legacyfs/online/203148_pastedImage_15.png" style="max-width: 1200px; max-height: 900px;" /></P><P><IMG alt="" class="image-5 jive-image" src="https://community.qlik.com/legacyfs/online/203149_pastedImage_18.png" style="max-width: 1200px; max-height: 900px;" /></P><P></P><P></P><P>and for testing purposes I have set document timeout to 360 seconds</P><P><IMG alt="" class="jive-image image-3" src="https://community.qlik.com/legacyfs/online/203147_pastedImage_10.png" style="max-width: 1200px; max-height: 900px;" /></P><P></P><P>regardless of the above configuration, I still see open documents and "active" users under QVS Statistics. why?</P><P></P><P>here is the performance tab:</P><TABLE class="ValuesTableQMC Data"><THEAD><TR class="header"><TD>Name&nbsp; </TD><TD>&nbsp; Value&nbsp; </TD></TR></THEAD><TBODY><TR><TD><P style="color: black;">ExeType</P></TD><TD><P style="color: black;">RLS64</P></TD></TR><TR><TD><P style="color: black;">ExeVersion</P></TD><TD><P style="color: black;">12.20.20500.0</P></TD></TR><TR><TD><P style="color: black;">Timestamp</P></TD><TD><P style="color: black;">2018-05-23 04:42:07</P></TD></TR><TR><TD><P style="color: black;">DocSessions</P></TD><TD><P style="color: black;">26</P></TD></TR><TR><TD><P style="color: black;">AnonymousDocSessions</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">TunneledDocSessions</P></TD><TD><P style="color: black;">2</P></TD></TR><TR><TD><P style="color: black;">DocSessionStartsSinceMidnight</P></TD><TD><P style="color: black;">45</P></TD></TR><TR><TD><P style="color: black;">RefDocs</P></TD><TD><P style="color: black;">4</P></TD></TR><TR><TD><P style="color: black;">LoadedDocs</P></TD><TD><P style="color: black;">4</P></TD></TR><TR><TD><P style="color: black;">IpAddrs</P></TD><TD><P style="color: black;">1</P></TD></TR><TR><TD><P style="color: black;">Users</P></TD><TD><P style="color: black;">3</P></TD></TR><TR><TD><P style="color: black;">CPULoad</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">VMCommitted</P></TD><TD><P style="color: black;">28090.468750</P></TD></TR><TR><TD><P style="color: black;">VMAllocated</P></TD><TD><P style="color: black;">36166.726563</P></TD></TR><TR><TD><P style="color: black;">VMFree</P></TD><TD><P style="color: black;">23302.851563</P></TD></TR><TR><TD><P style="color: black;">VMLargestFreeBlock</P></TD><TD><P style="color: black;">23302.851563</P></TD></TR><TR><TD><P style="color: black;">TimeZoneBias</P></TD><TD><P style="color: black;">-180</P></TD></TR><TR><TD><P style="color: black;">UsageCalBalance</P></TD><TD><P style="color: black;">-1.000000</P></TD></TR><TR><TD><P style="color: black;">GBytesOfRamConfigured</P></TD><TD><P style="color: black;">44.7762584686</P></TD></TR><TR><TD><P style="color: black;">NumberOfCores</P></TD><TD><P style="color: black;">24</P></TD></TR><TR><TD><P style="color: black;">RecentCpuPercent</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">RecentRamOverload</P></TD><TD><P style="color: black;">0</P></TD></TR><TR><TD><P style="color: black;">OffDuty</P></TD><TD><P style="color: black;">false</P></TD></TR><TR><TD><P style="color: black;">Unlicensed</P></TD><TD><P style="color: black;">false</P></TD></TR><TR><TD><P style="color: black;">Free</P></TD><TD></TD></TR><TR><TD><P style="color: black;">DocIsLoaded</P></TD><TD><P style="color: black;">false</P></TD></TR></TBODY></TABLE></BODY></HTML> Mon, 26 Jan 2026 18:19:17 GMT https://community.qlik.com/t5/QlikView/Why-do-I-see-active-users-and-open-documents-but-acually-users/m-p/75040#M1248826 dailyfood 2026-01-26T18:19:17Z