topic Re: ReloadEngine@servername is down error message but all services are running in QlikView

ReloadEngine@servername is down error message but all services are running

kjhertz — Mon, 26 Jan 2026 18:19:17 GMT

I have just installed QV 12 Enterprise Edition Server (12.10.20300.0) and Publisher with the following configuration:

Server 1 - QDS, QMS

Server 2 - DCS, QVS, QVWS

All five services listed above are running and are visible in the QMC. QDS or QMS was never installed on Server 2.

EDIT: Evaluation Licenses are applied on both servers.

The issue is:

we have an error message in the QMC that reads: "ReloadEngine@server2" is down. But I can find no fault in the installation and so far as I can tell ReloadEngine is only used whitout Publisher.

Steps tried:

Restart all services, restart both servers, ran repair on both servers.

Please advice.

Re: ReloadEngine@servername is down error message but all services are running

Peter_Cammaert — Tue, 09 May 2017 11:48:18 GMT

Did you install the Publisher license? ReloadEngine is a typical name for Publisher-less environments. (I guess you didn't enter that name yourself in the QMC.)

Re: ReloadEngine@servername is down error message but all services are running

kjhertz — Tue, 09 May 2017 12:01:02 GMT

I sucessfully applied the Publisher License after installation and have been able to perform reloads and distributions in the environment without issues. Only issue is the error message.

Re: ReloadEngine@servername is down error message but all services are running

Peter_Cammaert — Tue, 09 May 2017 12:32:18 GMT

Maybe try a restart of the two machines?

Re: ReloadEngine@servername is down error message but all services are running

kjhertz — Tue, 09 May 2017 12:50:14 GMT

Tried this before and now again but unfortunately the error message is still present.

Re: ReloadEngine@servername is down error message but all services are running

Peter_Cammaert — Tue, 09 May 2017 14:07:33 GMT

Maybe open a case with Qlik Support while you wait for Community replies?

Re: ReloadEngine@servername is down error message but all services are running

Chip_Matejowsky — Tue, 09 May 2017 16:02:57 GMT

Agree with Peter's suggestion to open a case with Qlik Support. If Reload Engine is still showing in QMC even though Publisher has been applied, seems there is an issue with the QVPR. Qlik Support can assist with that.

Re: ReloadEngine@servername is down error message but all services are running

stantrolav — Wed, 10 May 2017 11:46:59 GMT

Check ports. In my practice it always the case of problems. Run Windows Brandmauer and add rules for ports that are used for authentication.

Check this article:

Service by Service ‒ QlikView

And find there all ports you need for stable work.

Re: ReloadEngine@servername is down error message but all services are running

kjhertz — Wed, 17 May 2017 07:20:37 GMT

Thank you for your suggestion! In this case though, local firewalls are turned off for all three machines for their shared domain.

Re: ReloadEngine@servername is down error message but all services are running

kjhertz — Wed, 17 May 2017 07:24:02 GMT

Since we run a trial license Qlik Support cannot assist us for this installation, despite the customer has enterprise licenses running in a production environment and this is a test before future migration to this environment. We are reffered to Qlik sales rep whom may then contact Qlik Support.. we choose to drop the issue for now and focus on testing as is.

Re: ReloadEngine@servername is down error message but all services are running

Anonymous — Fri, 12 Jan 2018 22:07:30 GMT

were you able to find a fix?

Re: ReloadEngine@servername is down error message but all services are running

kjhertz — Sat, 13 Jan 2018 09:44:47 GMT

Yes we were finally able to get support from Qlik which solved the issue...

It seems that reload engine "meta data" is added to the DistributionService.xml even if only the QVS is installed on a node beginning from 11.20 SR15.

To correct this stop the QMS service and locate your QVManagementService.exe.config file (normally at C:\Program Files\QlikView\Management Service).

Backup your config file and then locate the entry below and set value from "false" to "true":

When you restart the management service you should be able to delete the now unhidden reload engine in System -> Setup -> Distribution Services

Did this resolve your issue as well?

Re: ReloadEngine@servername is down error message but all services are running

Anonymous — Sun, 14 Jan 2018 15:55:36 GMT

I did exactly this and it has not resolved my issue. Any other suggestions? The second part for the QMC section where you remove it in the distribution services it was never there in the first place (for me to remove it)

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Re: ReloadEngine@servername is down error message but all services are running

kjhertz — Sun, 14 Jan 2018 17:01:43 GMT

I would recommend to register a case with qlik support, they are always quick and competent in their response.

When we were trying out version 12 with temporary trial licenses that did not include support but we were unable to solve the issue ours. When we proceeded with the upgrade and moved the full licenses to the new 12 environment we got help to resolve the issue but your error cause may differ from ours.

Re: ReloadEngine@servername is down error message but all services are running

Anonymous — Mon, 15 Jan 2018 14:54:30 GMT

Good news- your suggestion worked below:

To correct this stop the QMS service and locate your QVManagementService.exe.config file (normally at C:\Program Files\QlikView\Management Service).

Backup your config file and then locate the entry below and set value from "false" to "true":

Distribution Services

I guess it took a while for the reload engine to show up in my QMC for me to delete it (that wa smy issue as I could not see it before).

Either it takes a bit for the settings to update, or my google chrome was caching an old page.

Thanks!

Reload Engine Error

arish_delon — Wed, 17 Jun 2020 15:20:31 GMT

Hi All,

If you have a publisher you don't need the reload engine component.

This is install by default.

If that the case, do the following...

1. Stop the QlikView Management Service service via Windows Services applet
2. Navigate to the configuration file for the QlikView Management Service, by default located in C:\Program Files\QlikView\Management Service\QVManagementService.exe.config
3. Locate the value:

<add key="ShowReloadEngines" value="false"/>
4. Change it from "false" to "true" in the value= area
5. Save the file in its original location
6. Restart the QlikView Management Service service
7. In the QMC, navigate to System -> Setup -> Distribution Services
8. Locate the "ReloadEngine@SERVERNAME" reference in the Reload Engines area and delete it.

This should remove the Reload Engine from the environment and stop the QMC from displaying the orange banner message that the service is down

Credit goes to Wendy Wallace.

Thank you.

Re: Reload Engine Error

Brett_Bleess — Thu, 02 Jul 2020 13:52:21 GMT

This is covered in the following Article, likely where you source got the information! 🙂

Show Reload Engines

Regards,
Brett