topic Re: Windows 10: Excel Export Icon Missing (+ No scrolling) ? in QlikView

Windows 10: Excel Export Icon Missing (+ No scrolling) ?

jrdunson — Mon, 26 Jan 2026 18:19:17 GMT

Hello,

We just setup a Windows 10 laptop last week.... Now, in viewing Qlikview tables through the Ajax web client (whether Chrome or Firefox)....there are two issues: a) the Export to Excel icon doesn't show up in caption headers ; b) the user can't use the right scroll bar to scroll down through a Straight Table chart.

I've googled ...and not found much...

-- DDE: I don't think it is the DDE setting [on post read: "Go to Options -> Advanced Scroll down to 'General' and make sure there is not a tick against the entry mentioning the DDE Connection. (Dynamic Data Exchange)."] ...the box was unchecked.

-- A QV administrator logged into the laptop (with the same results)... so not login related. The user also could log into another workstation, and everything was fine...

-- I also tried clearing the browser cache... [do I need to flush the server cache?]

- We have QV 11.20. SR 12

Jarrell

Re: Windows 10: Excel Export Icon Missing (+ No scrolling) ?

jrdunson — Mon, 17 Apr 2017 13:58:28 GMT

More info

Basically, we are experiencing issues with Qlikview and Windows 10…

Windows 10 workstations cannot use the MS Excel Export… the icon will not ever show up.
The scroll functions do not work

For both these issues, they will work with IE, but not in Chrome or Firefox.

Any thoughts?

Jarrell

Our Qlikview version: QV 11.20.12904.0 SR 12 64-bit Edition (x64)

Re: Windows 10: Excel Export Icon Missing (+ No scrolling) ?

jrdunson — Thu, 06 Jul 2017 17:08:23 GMT

Does anyone have an answer for this?

Re: Windows 10: Excel Export Icon Missing (+ No scrolling) ?

Anonymous — Mon, 27 Nov 2017 08:33:06 GMT

I have no answer, but I'm really keen on knowing the answer since we're experiencing the exact same thing.