topic Document Reload gets disconnected in QlikView

Document Reload gets disconnected

aj0031724 — Mon, 26 Jan 2026 18:19:17 GMT

Dear Team,

On production site we have one external machine that reloads document on qlikview server .

Each document size is grater than 10GB and it takes alomost 4-5 hours for document to gets reloaded.

From the past one week while reloading it get failed with error as "Disconnected trying to recover...""

I don't have any clue what is getting disconnected andhow to resolve the issue.

Can you please guide and advise?

Re: Document Reload gets disconnected

krishnacbe — Tue, 13 Sep 2016 13:31:38 GMT

Check the Document log for more details. Event viewer in server will also gives some details if there is any issue in server and not in QVW.

Re: Document Reload gets disconnected

marcus_sommer — Tue, 13 Sep 2016 14:43:15 GMT

I could imagine that on any point there aren't enough system-resources (CPU, RAM, Network). I think you will need the log-files from the document and the task and to use the governance dashboard and maybe the windows event- and performance-logs to locate the error.

Beside them I would think if there are any optimizations possible - using from incremental load-approaches, document analyzer to find unused fields and some more things.

- Marcus

Re: Document Reload gets disconnected

aj0031724 — Tue, 13 Sep 2016 14:51:52 GMT

Dear Team,

I checked the Document log and the execution failed with "Gnereal script error"" .

There is no specific or details error that could help in finding the roort cause.

Same document was getting loaded properly .But problem came from last week .

On RAM side server machine has "756GB"OF RAM .

Re: Document Reload gets disconnected

rupamjyotidas — Tue, 13 Sep 2016 14:52:42 GMT

Also check is the connection to the database is active or not during the load. It happens during the reload, the database maybe on maintenance and offline.

Re: Document Reload gets disconnected

marcus_sommer — Tue, 13 Sep 2016 14:54:49 GMT

Maybe the lines above the error-message could give you a hint what could have failed.

- Marcus