topic Re: Not able to view reports from the access point in QlikView

Not able to view reports from the access point

Anonymous — Mon, 26 Jan 2026 18:19:17 GMT

Few Users able to connect access point but not able to see any document. They have Document cal license and security group is in place. Other users who are present on that group able to see the document.

Any idea ?

Re: Not able to view reports from the access point

sfatoux72 — Wed, 02 Mar 2016 14:00:24 GMT

You just add the user that could not access in the security group?

Because the security is not verify to each access, a cache is used and is it refreshed every 15 minutes

Re: Not able to view reports from the access point

jonas_rezende — Wed, 02 Mar 2016 14:02:10 GMT

Hi, Suman Dhar.

Verify in directory where is app, if the user has permission in folder. See image below.

Re: Not able to view reports from the access point

Anonymous — Wed, 02 Mar 2016 14:14:25 GMT

1. I have given Doc license

2. Two days back Security team added 10 users into the security group of the folder

3. 8 Users able to view document from the access point

4. two users not able to view it

5. We don't have any section access

Re: Not able to view reports from the access point

Anonymous — Wed, 02 Mar 2016 14:14:41 GMT

I have checked this and all are ok

Re: Not able to view reports from the access point

Colin-Albert — Wed, 02 Mar 2016 14:21:23 GMT

Can you temporarily enable automatic licence allocation and get one of the users to open the document, this will then populate the username correctly . You may need to add the domain to the username.

Re: Not able to view reports from the access point

awhitfield — Wed, 02 Mar 2016 14:34:17 GMT

have you assigned enough document cals to the actual documents?

Andy

Re: Not able to view reports from the access point

Anonymous — Wed, 02 Mar 2016 14:51:05 GMT

I have enable temporarily enable automatic licence allocation but result is remain same

Re: Not able to view reports from the access point

sfatoux72 — Wed, 02 Mar 2016 15:00:11 GMT

Without CAL, you could see the application in the Access Point, but you could'not open it.

The only reasons to don't see an application is :

Security Access Right
"Section Access"

Jonas ask you to valide the security right on the folder, but verify the security directly on the application file.

Re: Not able to view reports from the access point

awhitfield — Wed, 02 Mar 2016 15:11:11 GMT

See the reply from Sebastian above, for the thumbnail not to appear it will be Section Access OR File / folder access, NOT cals.

Andy

Re: Not able to view reports from the access point

jonas_rezende — Wed, 02 Mar 2016 15:26:24 GMT

Test one of the users in different browser preferably in the machine who can access.

If you use domain, verify that the user logged in the operating system with the AD user.

Re: Not able to view reports from the access point

awhitfield — Wed, 02 Mar 2016 15:56:18 GMT

Should have asked this earlier, BUT are you using NT OR DMS security models?

Andy

Re: Not able to view reports from the access point

Anonymous — Thu, 03 Mar 2016 09:49:07 GMT

NTFS mode

Re: Not able to view reports from the access point

sfatoux72 — Thu, 03 Mar 2016 10:00:31 GMT

If you validate the security directly on the application file and that you see the login of both people that don't have access with correct security access, verify that the login that appears in the top of the Access Point correspond (just in case of these two people use one another login)

Re: Not able to view reports from the access point

Anonymous — Thu, 03 Mar 2016 10:43:12 GMT

may be license is finished

Re: Not able to view reports from the access point

Peter_Cammaert — Thu, 03 Mar 2016 12:31:31 GMT

Do you run a Publisher?

Re: Not able to view reports from the access point

Anonymous — Thu, 03 Mar 2016 12:43:04 GMT

we have license but not using it currently.

I beleive it is a folder level security problem.

Re: Not able to view reports from the access point

Peter_Cammaert — Thu, 03 Mar 2016 13:20:00 GMT

There is a golden trick to check effective permissions on files, including what propagates from group definitions and folder permissions. It goes like this:

In Windows Explorer, right-click a problematic document and select Properties->Security. Press the Advanced button and open tab "Effective Permissions". Click the Select button and select the user that has problems in viewing or opening the document in the AP. Then press OK and check the resulting permissions. Anything missing or just weird?

Best,

Peter