topic Re: Publisher Issue in QlikView

Publisher Issue

dinuwanbr — Mon, 26 Jan 2026 18:19:17 GMT

Hi,

I have created a report and triggered it with mail and PDF for the users where i added in Custom Directory in Directory services.

But my task schedule is always ending up with a warning. When I checked the log file it says warning comes because the mail cannot be sent. And in here the PDF file also getting generated without any issue.

Thanks in advance

Rgds,

Dinu1

Re: Publisher Issue

jagan — Thu, 18 Feb 2016 07:10:17 GMT

Did you configured SMTP details in Qlikview server?

Regards,

Jagan.

Re: Publisher Issue

dinuwanbr — Thu, 18 Feb 2016 07:12:54 GMT

Yes. I did. I can send the test mail too without any issue.

Rgds,

Dinu1

Re: Publisher Issue

sasikanth — Thu, 18 Feb 2016 07:19:31 GMT

Are you sending mails to any other domains ?

Re: Publisher Issue

dinuwanbr — Thu, 18 Feb 2016 09:12:45 GMT

Hi,

Actually we can send to any domain right (with internet)? But here m trying to send the mails to own domain. as i said I can send the test mail too.

Rgds,

Dinu1

Re: Publisher Issue

ashfaq_haseeb — Thu, 18 Feb 2016 09:21:00 GMT

Hi,

Can you send the log file of document log and task log to look over?

Regards

ASHFAQ

Re: Publisher Issue

dinuwanbr — Thu, 18 Feb 2016 09:28:09 GMT

Hi,

PFA for TaskLog

Re: Publisher Issue

ashfaq_haseeb — Thu, 18 Feb 2016 09:57:25 GMT

There are couple of things to try.

Try by increase the SMTP timeout in the Mail Server settings in the QMC.

The default is 100 seconds, try by changing it to 1000 seconds.

secondly try to increase the PDF Printer timeout.

To increase the PDF Printer timeout, do the following

• Locate the file settings.ini found in

Windows 2008 - C:\Windows\System32\config\systemprofile\AppData\Roaming\QlikTech\QlikViewBatch
Windows 2003 - C:\Documents and Settings\Default User\Application Data\QlikTech\QlikViewBatch
• Add the setting PDFPrintTimeoutInSeconds in the [Settings 7] section

[Settings 7]

PDFPrintTimeoutInSeconds= 120

• Save settings.ini and restart QlikView Distribution Service

Let me know if that works.

Regards

ASHFAQ

Re: Publisher Issue

dinuwanbr — Thu, 18 Feb 2016 10:21:33 GMT

Hi,

I increased the time-out also. But i couldn't figure out where the settings.ini file. I'm using windows 2012 R2.

And if I'm asking for a pdf copy to a folder (by setting distribution to a folder) it works fine. So in my point of view it's not a matter with pdf printing.

Rgds,

Dinu1

Re: Publisher Issue

ashfaq_haseeb — Thu, 18 Feb 2016 10:24:48 GMT

Hi,

I'm not sure about 2012 path as I don't have environment ready with me.

Try by following 2008 folder structure.

Regards

ASHFAQ

Re: Publisher Issue

Colin-Albert — Thu, 18 Feb 2016 10:30:46 GMT

Can you send a test email to an external email address?

It may be a problem with mail relaying from your SMTP server.

Internal relaying is enabled, as your test to an internal address is OK, but external relaying may be blocked.

Re: Publisher Issue

dinuwanbr — Thu, 18 Feb 2016 10:34:32 GMT

Hi,

Yes I can send to external also.

Rgds,

Dinu1

Re: Publisher Issue

Gabriel — Thu, 18 Feb 2016 10:36:46 GMT

Hi,

There's something I just wanted to ask and bring to your notice. This information and warning below , when it's applying dynamic distribution to UserAndGroupName it brings back nothing. Do you want to check the UserAndGroupName?

"2/18/2016 08:39:38.5488545 Information Dynamic Distribution for field User returned 1possible recipients

2/18/2016 08:39:38.5644812 Warning Dynamic distribution returned no recipients using "UserAndGroupName" using parameter "User"."

Re: Publisher Issue

dinuwanbr — Thu, 18 Feb 2016 10:43:56 GMT

Hi,

I tried without dynamic distribution (loop and distrbute). when it is failed only i used dynamic distribution with hope at least with dynamic distribution it will work. But unfortunately it didn't.

Rgds,

Dinu1

Re: Publisher Issue

Gabriel — Thu, 18 Feb 2016 11:00:45 GMT

Hi,

But the USerAndGroupName returns nothing is that what you're expecting?

Re: Publisher Issue

dgreenberg — Thu, 18 Feb 2016 20:55:29 GMT

Start by troubleshooting sending mail from the Publisher server.

https://community.qlik.com/docs/DOC-15744

Re: Publisher Issue

dinuwanbr — Thu, 25 Feb 2016 08:03:25 GMT

Hi,

Still I couldn't find a solution. Here my issue is I configured Qlikview server to https. Do I need to configure mail also to SMTPS or can I use SMTP?

Thanks in Advance.

BR,

Dinu'1

Re: Publisher Issue

dinuwanbr — Mon, 29 Feb 2016 04:13:39 GMT

Hi,

PFA and Can you help me on this?

Rgds,

Dinu'1

Re: Publisher Issue

dinuwanbr — Mon, 29 Feb 2016 06:14:40 GMT

Hi,

At the moment I'm trying with custom directory. Is that the issue?

Thanks in Advance.

BR,

Dinu'1

Re: Publisher Issue

Peter_Cammaert — Mon, 29 Feb 2016 07:38:47 GMT

Is your QlikView server of the Enterprise Edition-kind or a Small Business Edition?