topic Re: Users in certain location cannot see Documents in QlikView

Users in certain location cannot see Documents

shane_spencer — Mon, 26 Jan 2026 18:19:17 GMT

I've got users in several Domains in different locations who have access to various Documents. There are 2 users in the same location who can open AccessPoint but see no Documents despite me setting Authorization in QMC. I've got different users that are in the same Domain but a different location who can see the Documents.

I'm a bit confused as to why and how to resolve this. Any ideas?

Re: Users in certain location cannot see Documents

Giuseppe_Novello — Wed, 26 Nov 2014 17:51:19 GMT

Shane,

Have you checked the windows effective permissions for those documents and if those users have rights to see those documents? Also, any section access on those documents?

Gio

Re: Users in certain location cannot see Documents

shane_spencer — Thu, 27 Nov 2014 08:39:54 GMT

There's no special Windows permissions.

Some documents have section access but most don't. The two users in this location cannot see any despite me adding them in as Authorized users. I've checked different scenarios and it seems to be the location that's the common factor.

Re: Users in certain location cannot see Documents

amit_saini — Thu, 27 Nov 2014 08:54:46 GMT

Shane,

It might be because those two users migrated to some other domain. First check with them there present domain name and configure accordingly in QMC.

Thanks,

Re: Users in certain location cannot see Documents

shane_spencer — Thu, 27 Nov 2014 09:05:38 GMT

Hi Amit

I spent about 45 minutes with the two users trying different documents and also users in other locations. I am confident I configured the correct domain in the QMC - I cannot see how I could get it wrong. They've got a second a/c in a different domain so I configured that and got them to Run IE as a different user with the same result.

Re: Users in certain location cannot see Documents

amit_saini — Thu, 27 Nov 2014 09:13:32 GMT

Shane ,

Try this solution :

Open Internet Explorer on your machine.
Go to Internet Options inside Tools.
Click on Delete Option under General.
Next select Cookies & History and click on Delete option.
After deleting Cookies & History please refresh your Qlikview Access point page and then you can see the reports.

Thanks,

Re: Users in certain location cannot see Documents

shane_spencer — Thu, 27 Nov 2014 09:29:49 GMT

Hi Amit the users already tried that yesterday. One of them it was the first time he'd ever tried to access the site so there would have been nothing cached anyway.

Re: Users in certain location cannot see Documents

shane_spencer — Thu, 27 Nov 2014 13:20:44 GMT

Just spent some time testing other scenario's of web-ex. My user has an ID in two domains, HBAP (his primary) and HBEU.

I got my user to connect to my laptop and did a "Run as different user" on IE. He was able to view the documents via his HBAP domain account (despite not being able to on his laptop).

I connected to his laptop did a "Run as different user" and was able to view the documents.

He did a "Run as different user" on his laptop using his HBEU domain and was able to view the documents.

But on his laptop he is unable to view Documents if he uses AccessPoint normally via his HBAP domain (that he's logged on to his laptop with).

This is very strange.

Re: Users in certain location cannot see Documents

ogster1974 — Mon, 01 Dec 2014 09:34:43 GMT

Can they access the documents via the Ajax Client directly instead as a work around?

Re: Users in certain location cannot see Documents

shane_spencer — Mon, 01 Dec 2014 09:56:02 GMT

Andy do you mean directly via thick client? Or still via Access Point on their browser?
If it's the latter is this the setting?

Re: Users in certain location cannot see Documents

ogster1974 — Mon, 01 Dec 2014 10:11:50 GMT

I'm suggesting to exclude access point as a possible issue give them direct access to the document.
via their browser something like:

http://<servername/ip>/QvAjaxzfc/Opendoc.htm?document=<qvwdocument> through their browser. See what authentication they get asked for to open the document.

obviously test it works for you first.

Re: Users in certain location cannot see Documents

shane_spencer — Wed, 03 Dec 2014 09:17:28 GMT

Hi Andy. The problem has gone away, these users are able to access as normal. I think it must have been an issue with Active Directory that's gone away now. I cannot think what else it could have been.

Re: Users in certain location cannot see Documents

ogster1974 — Wed, 03 Dec 2014 10:04:39 GMT

DNS Refresh possibily but something none Qlik related. Glad to here your issue is fixed. If you have a problem like it again look at the method I described above. Also If you have not already done so maybe look to use IIS rather than the Qlik Webserver as you can play with authentication levels and generally do more with it.

Re: Users in certain location cannot see Documents

shane_spencer — Wed, 03 Dec 2014 10:16:17 GMT

That's what I concluded.

btw In this environment we use QlikView webserver. But in our Production environment we do use IIS, however I have been looking at moving away from that to fix another issue we're experiencing:

http://community.qlik.com/message/668049#668049

it seems like we can't win! lol

Re: Users in certain location cannot see Documents

ogster1974 — Wed, 03 Dec 2014 10:19:17 GMT

I get the same feeling sometimes with some of the issues I have. Good luck.