topic Doc cal users, 1 license, two documents? in QlikView

Doc cal users, 1 license, two documents?

Mon, 26 Jan 2026 18:19:17 GMT

Howdy,

I have a DOC Cal user, but it's showing they have TWO documents open. How does this happen?

-David

Re: Doc cal users, 1 license, two documents?

Peter_Cammaert — Thu, 20 Nov 2014 14:15:03 GMT

Does the QMC License assignment overview fit your description, or does it fit the situation?

Re: Doc cal users, 1 license, two documents?

Thu, 20 Nov 2014 14:18:30 GMT

Howdy Peter, not sure i understand you question.

The highlighted #, '2', user only has one doc cal and one dashboard in her access point.

Re: Doc cal users, 1 license, two documents?

michael123 — Thu, 20 Nov 2014 15:16:22 GMT

If you check the sheet "Documents and users" does she only have one line there?

Re: Doc cal users, 1 license, two documents?

Peter_Cammaert — Thu, 20 Nov 2014 16:14:55 GMT

I wasn't too clear, sorry.

Check QMC->System->Licenses->QlikView Server->Client Access Licenses->General for the current number of allocated DOC Cals, and see if you can find them attached to your documents.

Or use the Qlikview Server CAL Manager to check for Doc CALs that have gone into hiding

If you can't find a sensible explanation, try to restart the QlikView services.

Re: Doc cal users, 1 license, two documents?

Thu, 20 Nov 2014 17:08:33 GMT

They only have one doc cal assigned on one Qvw...maybe the user opened it on two browsers?

Re: Doc cal users, 1 license, two documents?

Thu, 20 Nov 2014 17:10:18 GMT

under doc cal's it says "Changes are managed under User Documents"

and under the dashboard she only has one doc cal assigned. Logged under her username...only one Qvw viewable on the accesspoint

Re: Doc cal users, 1 license, two documents?

Giuseppe_Novello — Thu, 20 Nov 2014 17:57:40 GMT

David,

This typically happen when the open a document and just close the browser, not closing the document property, for that the session stays there for 15 mins, and if the open the document once again prior the 15 mins it will count up the number of document opened.

When user open a document in Ajax, they need to close the document by hitting the "close" button on the to right corner, so the session get kill immediately or you can implement an ajax extension that close it by just closing the browser. Close Document Session

Gio

Re: Doc cal users, 1 license, two documents?

ashfaq_haseeb — Sun, 23 Nov 2014 08:28:41 GMT

Hi,

This typically happens if the user didn't close Qlikview application that he is accessing properly.

Educate your end user to close application from right top close as shown in the image attached.

Or use the attached Extension to kill ajax session automatically.

http://community.qlik.com/docs/DOC-2853

Let me know if that worked.

Regards

ASHFAQ