topic Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element in QlikView

QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

Mon, 26 Jan 2026 18:19:17 GMT

Hello Everybody,

We are using QlikView 10 System Monitor dashboard.

It was failig to refresh from last 2 days.

While refreshing through QMC it we are getting the error message as below:

8/18/2014 4:52:37 PM: 0740    FROM C:\ProgramData\QlikTech\DistributionService\TaskResults\TaskResult_*.xml (XmlSimple, Table is [Root/LogFinalEntries/LogFinalEntry])
8/18/2014 4:52:37 PM:         Error: XML document must have a top level element.
8/18/2014 4:52:37 PM:          On line number: 0. On column number: 0. System ID: file:///C:/ProgramData/QlikTech/DistributionService/TaskResults/TaskResult_9267342f-3e30-493f-a0bf-d69124a71516.xml.
8/18/2014 4:52:37 PM:         General Script Error
8/18/2014 4:52:37 PM:         Execution Failed
8/18/2014 4:52:37 PM:      Execution finished.

Then we opened the XML File, saved it and closed it. After that we did a reload through QMC and it ran successfully.

So, Could anyone please tell me what was the issue and how to resolve this issue, so that in future if we get this kind of issue, we can resolve it.

Thanks in advance
Sonali

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

ashfaq_haseeb — Tue, 19 Aug 2014 10:21:18 GMT

Hi,

do you have latest version of the same?

If not you can get it from below link.

http://community.qlik.com/docs/DOC-4307

Consider to have a look at Governance Dashboard.

Which is officially supported by Qlik.

Regards

ASHFAQ

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

Tue, 19 Aug 2014 10:49:11 GMT

Hi Ashfaq,

We are using QV10 system monitor dashboard.

Could you please tell me how to check the version of the dashboard because in the help option it's showing the QlikView version.

Thanks

Re: Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

ashfaq_haseeb — Tue, 19 Aug 2014 10:53:41 GMT

Hi,

Have a look at attached image.

I don't think there is direct way.

Regards

ASHFAQ

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

Tue, 19 Aug 2014 12:58:57 GMT

This optio is not available in my version. And we care not using 5.2 version.

Is there any other ways to resolve this issue?

Thanks

Sonali

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

ashfaq_haseeb — Tue, 19 Aug 2014 13:05:13 GMT

Try by upgrading to latest version is the easiest solution.

Or else you need to deep drive to find out the route cause.

Try by enabling document log file.

Does it work manually.

Check server logs. etc

Regards

ASHFAQ

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

Tue, 19 Aug 2014 13:11:35 GMT

Ok Thanks for your reply. I will check those logs.

No it runs on schedule job trigger.

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

jldengra — Mon, 15 Feb 2016 10:37:32 GMT

Hello, Sonali.

I have faced the same issue for some days, and the problem seems to be related to an empty XML file in the TaskResults subfolder. In your case, it was:

file:///C:/ProgramData/QlikTech/DistributionService/TaskResults/TaskResult_9267342f-3e30-493f-a0bf-d69124a71516.xml.

By simply renaming that file extension to .xml_EMPTY instead of .xml, the reload task in Publisher worked fine again for the QV System Monitor. I guess the file could have been deleted as well.

I think the file was empty because some Publisher task was manually aborted and the system was unable to write it.

It is not usual, but it can happens.

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

hareeshkumar_gv — Wed, 11 Oct 2017 14:13:48 GMT

Hi Jose,

I have changed the file extension from .xml to .xml_EMPTY. I am getting error message that file path not found. I tried in refresh of the application in desktop and QMC also. Please help me. Thanks in advance.

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

jldengra — Wed, 11 Oct 2017 15:29:51 GMT

My version is QlikView System Monitor v5.1.23. There is a point in the script where TaskResult_*.xml files are loaded: ...
FROM $(QDS1DistributionSeviceDirectory)\TaskResults\TaskResult_*.xml (XmlSimple, Table is [Root/LogFinalEntries/LogFinalEntry])

The file I renamed still survives in my server distribution service TaskResults folder as: TaskResult_82194630-9934-4952-ab96-05fbcd2fcb94.xml_EMPTY, with size 0 KB, and it is properly ignored every day when the system monitor is reloaded in Publisher.

Since your error regards a file path not found, I would check that everything is accurately configured in the Setup tab in your document. It sounds that something is misconfigured (e.g. QDS1DistributionSeviceDirectory). The values must be adjusted for your server and the document saved with these settings and reloaded there.

Re: QlikView 10 System Monitor dashboard failing. Error message:XML document must have a top level element

NZFei — Sun, 18 Feb 2018 19:44:56 GMT

Had the same error. Removed the 0 KB file and it is working.

Thank you very much!

Fei