topic Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer in QlikView

Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Mon, 26 Jan 2026 18:19:17 GMT

Hello,

I need of help!!

I installed the new version of Qlikview 11.2 SR7 and I use Qlikview Plugin, but isn't working in IE browser (7,8,9,10). In others browsers is working good.

Somebody has any idea?

I saw that the consumption of RAM IE process is increasing and is constantly increasing.

Thank you!

Ronald

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Giuseppe_Novello — Wed, 16 Jul 2014 19:38:36 GMT

Ronald,

Need more details whats not working, IE plug-in is not opening the application, getting error message, object are not rendering?

Gio

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Wed, 16 Jul 2014 19:54:33 GMT

Thank you Giuseppe,

I opened the internet explorer and I need to open Qlikview access point.

When the access is done within the server where it is installed QlikviewServer I put:

http://localhost/qlikview

And it works right.

But when I access the server another machine I have to enter the server name

http://name_of_server/qlikview

And at this point the page loads and displays the message "Loading"

But at this point I enable trace of IE and see that the call is in a loop, calling several times, al in task manager consuming RAM IE starts to increase.

In any other browser it opens in the main time, puts my AD user and display applications. But in IE (6,7,8,910,11) does not work.

He installed QlikView Server using Qlikview Webserver version. I'm not using IIS.

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Thu, 17 Jul 2014 11:24:57 GMT

Add the QlikView AccessPoint site to the local intranet zone or trusted sites

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Thu, 17 Jul 2014 11:31:26 GMT

If you look in the windows event logs, perhaps you can see an error?

General (on server side)

Are all pre-requirments installed for QlikView (.NET Framework 4.0 for Qlikview 11+) and if IIS is used, have all correct role services been added?
Ensure that the Service Account running the Directory Service connector has all necessary permissions to resolve usernames. This may be a simple authentication loop issue.
If the Service Account cannot have access to the Active Directory, make sure a proper user is configured in the Directory Service Connector settings in the Management Console
If the Directory Service Connector is installed on a different host, make sure port 4730 is not blocked either way.
The hostname of the server addressed may not include an underscore (IE in particular), as no cookies can be set, which fails the authentication processes: http://blogs.msdn.com/b/ieinternals/archive/2009/08/20/wininet-ie-cookie-internals-faq.aspx
Enhanced Security settings should be turned off
Does the QlikView Server have full access to all it's ProgramData? c:\programdata\qliktech\qlikview server as well as the mounts set up in the Management console need to be fully available.
Are you listing a high number of mounts, or do your mounts contain a high number of none-QlikView related files? Note that the QVS will scan the mount content regularly, which can lead to delays or full timeouts.
Ensure that the Qlikview Webserver Server connection is using the QlikView Server host name instead of Localhost in QlikView Management Console go to: System > Setup > QlikviewWebserver > Accesspoint > Server > Connections

General (on client side)

Add the QlikView AccessPoint site to the local intranet zone or trusted sites
Are cookies allowed in the browser for the currently logged on user?

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Giuseppe_Novello — Thu, 17 Jul 2014 12:20:22 GMT

Ronald,

For any chance your machine name has underscores "_ "? Maybe it could be a DNS problem, can you try with IP address? and what Daniel and Ako recommend too.

Gio

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Thu, 17 Jul 2014 13:30:07 GMT

Hello Daniel,

Thank you, but I already made this, but the problem continue yet.

The problem seems authentication with qlikview server, domain server and IE.

Att

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Giuseppe_Novello — Thu, 17 Jul 2014 13:39:56 GMT

Ronald,

Can you please try using IP address? http://<ipAddressOfServer>/qlikview

Gio

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Thu, 17 Jul 2014 13:46:57 GMT

Thank you Ako,

I checked the windows events logs and all it's okay. There aren't errors.

The problem seems authentication between qlikview server, domain server and IE. I checked all points that you wrote and the instalallation it's okay.

Now I will installing qlikview server again, pass to pass. In production server I have the Qlikview Server 11.2 SR5 and Windows 2008 R2 and it's okay. Today a new server has Windows 2008 R2 SP1 and it isn't okay. I will install the same version of windows and post the results later.

kind regards

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Thu, 17 Jul 2014 13:49:18 GMT

Thank you, great idea.

I have underscore in the machine name and with IP it's okay.

I'll change the machine name and try to test again.

kind regards

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Thu, 17 Jul 2014 13:50:52 GMT

With IP it's all okay, but with machine name it's okay in Chrome, Firefox and Safari.

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Giuseppe_Novello — Thu, 17 Jul 2014 13:53:33 GMT

Yeah it is a typical with IE having issues to resolve the DNS name with underscores. Now, if you are changing the Server name be really careful, since a lot component in Qlikview depend on the current name, so it is easy to uninstall Qlikview, Change the server name and then install Qlikview back again.

Gio

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Anonymous — Thu, 17 Jul 2014 14:31:57 GMT

Hello Giuseppe,

Could you please explain "if you are changing the Server name be really careful, since a lot component in Qlikview depend on the current name".

I did not get your point. We always alternatively use either serverName/Alias name. IP address I have not checekd, but we never found any issue.

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Giuseppe_Novello — Thu, 17 Jul 2014 14:53:32 GMT

Nita,

Are you related on Ronald issue?

Anyways, you are more than welcome to use DNS name, customize DNS name, Server name, and IP address. Now, when there's a mapping or resolving problem with DNS you may encounter issue like Ronalds, since IE cannot resolve the DNS name and just gets stuck on a infinite loop, this is due to RFC 1912 problem . Ronald plans were renaming the server name ( so he can take out the underscore) which will causing him other problems with Qlikview; because, all the Programdata Config files ( specially QVPR) have the original name, not the new name that he is planning to rename the server, so when all component want to find the older name, they just going to fail to find it, because that name does not longer exist.

Now, I have not idea whats your case is and I have no clue what you mean with "We always alternatively use either serverName/Alias name. IP address I have not checekd, but we never found any issue."

Just remember you cannot compare you environment with Ronalds, since your and his environment are different, my test / troubleshooting to him was to try IP address and you can read it works, and funny I wild guess that he did have a underscore within his ServerName, which gives me the conclusion is the RFC 1912 issue.

Gio

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Anonymous — Thu, 17 Jul 2014 15:10:21 GMT

Thanks Gio,

I wanted to understand what kind of problem we may face with the renaming. I dont have any problem in our server configuration. Thanks for your detail explanation. I understand why you warned not to rename.

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Giuseppe_Novello — Thu, 17 Jul 2014 16:51:54 GMT

Nita,

No problem at all! have a good day!

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Thu, 17 Jul 2014 17:05:07 GMT

Thank You Guiseppe

Perfect! I chaged machine name and reinstall the Qlikserver and it is working well.

Thank you very much, I will keep this tip to never put these characters in the name of a server;

Kind regards

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Thu, 17 Jul 2014 17:06:37 GMT

Have a good day

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Giuseppe_Novello — Thu, 17 Jul 2014 17:08:04 GMT

Excellent! Glad that worked. DO you mind to close / solve this discussion?

Thank you!

Gio

Re: Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

ronald_gdi — Thu, 17 Jul 2014 17:16:49 GMT

Of course!

I marked your answer as correct. Is it right to close the item?