topic Re: Access Point User Can't Authenticate in QlikView

Access Point User Can't Authenticate

Mon, 26 Jan 2026 18:19:17 GMT

Hi,

I have a user that, when he tries to access our Access Point, he gets an "Authentication Required" dialogue box (see attached and/or below).

Normally users have to enter their DOMAIN/USERNAME and password but this box is different and won't accept the user's domain name and password.

Anyone with any insight into the issue?

Thanks and best,

Ryan

Re: Access Point User Can't Authenticate

Bill_Britt — Fri, 11 Jul 2014 12:27:40 GMT

In the QMC under web server what do you have the authentication set to? Also, what version of IE are you running and QVS version?

Bill

Re: Access Point User Can't Authenticate

alexandros17 — Fri, 11 Jul 2014 12:32:18 GMT

Probably his domain password has expired ...

Let him change it and try again

Re: Access Point User Can't Authenticate

Fri, 11 Jul 2014 13:13:56 GMT

Hey Bill,

I'm not sure what version of IE the user who's having the trouble is using but I'll find out and write back. We're using QVS version 11.0 and IE version 9.0 on the server.

We have authentication set to 'Always', see below.

Thanks for your help.

Best,

Ryan

Re: Access Point User Can't Authenticate

Fri, 11 Jul 2014 13:14:23 GMT

I'll give this a try, thanks for the suggestion.

Re: Access Point User Can't Authenticate

Bill_Britt — Fri, 11 Jul 2014 13:21:46 GMT

The screen show appears to be from IE 11. That is not supported in QV 11.

Bill

Re: Access Point User Can't Authenticate

Fri, 11 Jul 2014 13:33:41 GMT

I think the user was using chrome. Also, though, I can access our Access Point fine from my IE 11.