topic Re: Not able to see internet explorer plugin option in QlikView

Not able to see internet explorer plugin option

SunilChauhan — Mon, 26 Jan 2026 18:19:17 GMT

Hi ,

we are not able to see internet Explorer plugin while we have installed on it.

it showing small device for one user and for remaining it is working

what may be cause

we are using qlikview 11 SR6 and its plugin

Thanks

Re: Not able to see internet explorer plugin option

SunilChauhan — Tue, 08 Jul 2014 04:45:50 GMT

any reply on this

Re: Not able to see internet explorer plugin option

tresB — Tue, 08 Jul 2014 05:13:38 GMT

You mean for the same application only specific user is having this issue? if so, I would try uninstalling the plugin from his/her system and re-install.

Re: Not able to see internet explorer plugin option

SunilChauhan — Tue, 08 Jul 2014 05:14:21 GMT

see the screen shot which reuired to view and what is shows

currentely

But i have IE plug in installed so it should be as below image

thanks in advance

Re: Not able to see internet explorer plugin option

Clint_Carr — Tue, 08 Jul 2014 05:17:26 GMT

Hi,

I assume under the Management Console > Documents > Document > Availability you have the IE client enabled?

Re: Not able to see internet explorer plugin option

SunilChauhan — Tue, 08 Jul 2014 05:27:32 GMT

Ya its enabled see the screen shot below

Re: Not able to see internet explorer plugin option

Clint_Carr — Tue, 08 Jul 2014 05:39:44 GMT

What is the client OS? I notice that on my Windows 8.1 laptop the option does not appear on IE in the Metro interface, but does display in the Desktop interface.

Re: Not able to see internet explorer plugin option

SunilChauhan — Tue, 08 Jul 2014 05:55:55 GMT

its window 7 and desktop

Re: Not able to see internet explorer plugin option

Clint_Carr — Tue, 08 Jul 2014 06:00:38 GMT

Ok,

So in summary, the user in question has downloaded and installed the IE Add-in, the server is configured to allow for the IE Add-in, the user launches Internet Explorer but the option to use the Add-in is not displayed?

Does it work for other users? Is this isolated to one user? If so, what is different about this one user? Can someone else attempt to log on to that PC and load the IE - Addin with their credentials?

Re: Not able to see internet explorer plugin option

SunilChauhan — Tue, 08 Jul 2014 06:05:54 GMT

ya its work for other user only difference is that others are using IE 8 and he is using IE 9

Re: Not able to see internet explorer plugin option

Clint_Carr — Tue, 08 Jul 2014 06:08:26 GMT

Ahh ok,

I believe you need to have Protected Mode off:

IE Tools | Internet Options | Security and turn OFF protected mode.

Re: Not able to see internet explorer plugin option

SunilChauhan — Tue, 08 Jul 2014 06:50:48 GMT

Hi Clint, Thanks for your reply but i am not able to see this option in IE -> tools-> internet options-> advance

please let me know if some where else

Thanks

Re: Not able to see internet explorer plugin option

aveeeeeee7en — Tue, 08 Jul 2014 07:00:36 GMT

Hi Chauhan

Try these Steps:

1. Uninstall IE Plugin and again Install the IE Plugin. Restart the System.

2. Do the below settings:

Regards

Aviral Nag

Re: Not able to see internet explorer plugin option

Clint_Carr — Tue, 08 Jul 2014 07:08:31 GMT

windows 7 - How to disable Protected Mode in Internet Explorer 9? - Super User

follow the above URL.

Re: Re: Not able to see internet explorer plugin option

ashfaq_haseeb — Tue, 08 Jul 2014 09:14:27 GMT

Hi Chauhan,

Look at the attached image.

Is these setting enable?

If you have desktop desktop installed on windows 8 you need mot to install QlikView plugin.

Regards

ASHFAQ

Re: Not able to see internet explorer plugin option

Giuseppe_Novello — Tue, 08 Jul 2014 12:36:30 GMT

Chauhan,

Maybe the end user still using or installed a old version of plug-in that doesn't support IE9, or confirm that he is on IE9.

to confirm 100% what version of plug-in end user installed, do the following:

- Open IE

- On the Address bar, type: qvp://<servername>/ and press enter.

- A windows will pop-up and request to select a document so open any document.

- Document open, go to Menu> about Qlikview and check the version there.

Now, if the above doesn't work it seems that you plug-in might be corrupted, so try to uninstall and re installed ( like Nag below comment describes)

Gio

Re: Not able to see internet explorer plugin option

SunilChauhan — Thu, 10 Jul 2014 07:14:02 GMT

Hi Asfaq,

I want to see internet explorer plugin option inplace of small device version

is above suggestion for same.

Thanks

Sunil

Re: Not able to see internet explorer plugin option

SunilChauhan — Thu, 10 Jul 2014 07:18:59 GMT

Hi gno,

user have same version and same is working on windows 8 R2+ IE8.but not in Windows & +IE9.

looking forword your helps on this

Thanks

Sunil

Re: Not able to see internet explorer plugin option

SunilChauhan — Thu, 10 Jul 2014 07:20:50 GMT

Hi AshfaQ:

thanks for you reply

its not woking man.

Thanks

Sunil

Re: Not able to see internet explorer plugin option

SunilChauhan — Mon, 14 Jul 2014 04:45:51 GMT

any work around for this post.