topic Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR in QlikView

PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Anonymous — Mon, 26 Jan 2026 18:19:17 GMT

We want to distribute PDF report to people. We have Qlikview PDF Publisher license also. We have clustered environment. We have 3 servers, 2 servers have qlikview servers, clustered and 3rd server have qlikview publisher.

When assigning task from main live qlikview server of take PDF and distribute (email) it to people, it starts and after some time it stops and give time out error, "Could not print report. ErrorCode=TIME_OUT_ERROR". My email client is working fine.

Now I have another server, which is development server, when assigning task from that qlikview server it runs and completed successfully. we have issue that we want the task to perform from our main live qlikview server.

Kindly help.

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Tue, 01 Apr 2014 09:21:38 GMT

Hi,

could you post the full Error message please?. You also should check the log file of the pdf distribution task.

I got this error message in the past when one of the recipients had no document to attach.

Regards.

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Anonymous — Tue, 01 Apr 2014 09:58:27 GMT

Hi,

Thanks for your reply. I have attached the log file, you can view the error there.

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Bill_Britt — Tue, 01 Apr 2014 10:52:42 GMT

Hi,

Can you get other reports to print? If so the below might help you.

To increase the PDF Printer timeout, do the following

Locate the file settings.ini found in

Windows 2008 - C:\Windows\System32\config\systemprofile\AppData\Roaming\QlikTech\QlikViewBatch
Windows 2003 - C:\Documents and Settings\Default User\Application Data\QlikTech\QlikViewBatch

Add the setting PDFPrintTimeoutInSeconds in the [Settings 7] section

[Settings 7]
PDFPrintTimeoutInSeconds= 120

Save settings.ini and restart QlikView Distribution Service

The 120 value is a starting point, you may have to play with the setting some to find the value for you. Remember if you change the value you will have to restart the Distribution service.

If no report will print let me know and we can discuss possible issue that can cause that.

Bill

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Anonymous — Tue, 01 Apr 2014 12:40:43 GMT

Hi,

I cannot print any report at the moment.

I have increased PDF Printer time out to 200 already in settings.ini but it does no effect on it. I have also increased the task timeout to 100 but still the same error. I think its a issue of cluster environment and PDF Publisher is unable to deal with clustered environment.

Thanks for suggestions.

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Bill_Britt — Tue, 01 Apr 2014 12:53:23 GMT

Hi,

You need to make sure your temp folder is on a share so both QVS and get to it. See below.

Also, need to make sure that the service Print Spooler is enabled. If this was disable when Qlik was installed, the PDF Xchange will not work and you have to uninstall it and install it again.

Bill

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Tue, 01 Apr 2014 13:08:59 GMT

Hi,

I got the same error message when the Data was too big for generating in the report. Maybe it's possible to use the reduce function in QMC, so that only the Data that is relevant for the report stay in the QVW.

Torsten

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Anonymous — Tue, 01 Apr 2014 13:21:47 GMT

Hi Bill,

my temp folder is already on a share.

i have to see that print spooler service is on or not, ill look in to it tomorrow and let you know.

Thanks.

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Anonymous — Tue, 01 Apr 2014 13:22:53 GMT

Hi Torsten,

I have already reduced the data to region and month so its very small report now.

Thanks.

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Anonymous — Wed, 02 Apr 2014 18:54:12 GMT

Print spool service was on. I uninstall pdf xchange and install it again and it worked. Thanks

Re: PDF Publisher: Could not print report. ErrorCode=TIME_OUT_ERROR

Anonymous — Wed, 02 Apr 2014 19:00:38 GMT

ISSUE RESOLVED

I have uninstall and install PDF Xchange as Bill Britt told, it worked and didnt give the time out error but still wasn't sending PDF through emails.

So I install windows telnet feature and configure it. than I go to QMC -> setup -> mail settings -> Authentication method, check username and password and entered the username and password from which I am sending emails and tried sending emails through task and hurrah!!! it worked and so problem solved

Thanks for your help guys. I'll never reach here without your help. Thanks Bill Britt and Torsten Rehder