topic Re: Reloading document wipes out user bookmarks in QlikView

Reloading document wipes out user bookmarks

Mon, 26 Jan 2026 18:19:17 GMT

Hey All,

I'm running into a weird problem that I can't find a solution to. I have a document that users have access to via the AJAX client. This document is set to reload a few times per day. When the document goes through a reload all of the users lose their bookmarks. I can still see the bookmarks for each user in QMC for some time, but they no longer appear in the document.

To make the problem more complicated - I have a second document that reloads on the same schedule. This document does not erase the user bookmarks when it is reloaded! As far as I can tell all of the settings for these two documents are identical.

Has anyone else run into this? Any ideas?

Thanks!

Re: Reloading document wipes out user bookmarks

rustyfishbones — Fri, 14 Mar 2014 12:16:00 GMT

Have you checked if the below is ticked?

Just a thought! I don't use QMC

Re: Reloading document wipes out user bookmarks

manojkulkarni — Fri, 14 Mar 2014 12:16:52 GMT

pls check Bookmarks disappear after application reload | Qlik Community

Re: Reloading document wipes out user bookmarks

Fri, 14 Mar 2014 12:19:32 GMT

Thanks for the feedback. Unfortunately this is not my solution. We are using document bookmarks, and they survive a reload. It is user bookmarks which are not surviving. Here are the options when creating a user bookmark in the AJAX client:

Re: Reloading document wipes out user bookmarks

rustyfishbones — Fri, 14 Mar 2014 12:22:35 GMT

Thanks Ken,

I am sorry I can't help with that.

All the best.

Alan

Re: Reloading document wipes out user bookmarks

Bill_Britt — Fri, 14 Mar 2014 17:22:39 GMT

Hi Ken,

What version are you running? Also, bookmarks are stored in the .share file. If something is wiping them out then something is happening to the .share file. Are object still there and just the BM missing?

Bill

Re: Reloading document wipes out user bookmarks

Fri, 14 Mar 2014 17:26:32 GMT

Hey Bill,

We are running the latest version of QlikView which is 11.2 SR5.

The .share file is not getting removed or modified when this occurs. I tested this by creating a bookmark and noting that the update time on the file changes. I then run a reload and the update time on the file does not change and the file is not removed. This means that after the reload the shared file has not been affected in any way but the bookmarks are disappearing.

The objects are still in place - the qvw is not changing in any way. The only difference is that the bookmarks go missing.

Re: Reloading document wipes out user bookmarks

Bill_Britt — Fri, 14 Mar 2014 18:00:00 GMT

Hi Ken,

I would contact support and have them take a look at the issue.

Bill