topic Re: shared session hangs in QlikView

shared session hangs

Mon, 26 Jan 2026 18:19:17 GMT

Hi All,

Has anyone experienced this?

We have just recently installed QV and testing this feature for rollout.

Majority of the time when we click on share session for the first time, it will work then when navigating on the form, the session will hand and so we will have to close the browser.

so for the second time, when we try to click the Share Session for the same workbook, the popup window does not open up to reveal the link.

Anybody having this issue or know how to resolve it?

Re: shared session hangs

Mon, 13 Jan 2014 20:18:34 GMT

Janet,

Have you run across an answer? I'm running into the same issue.

Beau Brenno

Re: shared session hangs

Mon, 13 Jan 2014 20:25:50 GMT

Support said i have to go down 1 version to SR3 but I dont want to do that since SR4 release notes said that it actually fixed a lot of performance issues and i dont have time to retest everything.

What i did was restart services to clear all hanging sessions then i tweaked CPU affinitly. I also unchecked "Allow Only One Copy of Document in Memory" hoping it helps. Reduced Timeout settings hoping that it releases any future locked sessions sooner.

So far no more hanging sessions but i do have more "reconnecting" sessions, possibly because i have more users now than before.

Re: shared session hangs

Mon, 13 Jan 2014 20:45:23 GMT

Thanks Janet.

I’m trying to test session collaboration and the connection just hangs once I get connected to another user. That restart does clear the sessions.

Was it this the same issue you were having?

Beau

Re: shared session hangs

Wed, 15 Jan 2014 02:35:22 GMT

ours hangs intermittently. not all the time. And we couldnt figure out which user and why because it doesnt happen to the same person all the time. let us know if you find a solution.

so far though we have been clear of hangings.

i have been telling people to constantly close their sessions all the time just in case its a hanging session

Re: shared session hangs

johnh — Wed, 22 Jan 2014 14:36:07 GMT

I had the same issue. Could not share a session (Could click on the Start Sharing button but nothing happened)

In QMC > Status > QVS Statistics I had a number of supposedly active sessions. However if I looked in the Server Performance log there where no active sessions. So I restarted the QVS and could then share a session.

I was running QVS11.2 SR4 which I have now upgraded to SR5 so will wait and see if the issue reoccurs.

Re: shared session hangs

agenorcanal — Thu, 23 Jan 2014 01:11:15 GMT

I have the same problem in QVS 11.2 SR5. I'm waiting for support.

Re: shared session hangs

johnh — Thu, 23 Jan 2014 12:10:25 GMT

It has just happened to me on SR5 now. I don't really want to go back to SR3 as I have some users with IE11.

I will also log it with Support.

Re: shared session hangs

peter_turner — Wed, 20 Aug 2014 16:34:17 GMT

Did you ever mange to get this working?

I have just encountered a very similar problem using v11.2 SR5 (11.20.12235)

Re: shared session hangs

johnh — Thu, 21 Aug 2014 06:21:18 GMT

Hi Peter,

I upgraded the Server to SR6 and since then nobody has reported the issue.

Cheers