topic Re: Missing Document cals? in QlikView

Missing Document cals?

swarup_malli — Mon, 26 Jan 2026 18:19:17 GMT

Hi,

We are using QVS version 11, and I just found out that 11 document cals are missing.I went through all the qvws which have been assigned cals.And after adding up all the cals assigned to docuemnts, I'm not able to account for 11 missing doc cals.

How do I recover the missing doc cals,

Thanks

Re: Missing Document cals?

amars — Fri, 10 May 2013 06:27:33 GMT

Hi SM,

The same issue happened with me few days back. I contacted the Support and they send me the attached PDF as a list of three possible solutions.

Kindly note that the solutions are available where the CALS are limited or less in Number.

I am sure that you could See Some dummy Document with Upper Case at the root of mounted folder just like the one shown in below image.

For me I followed these steps

1. Stopped all Qlikview Services.

2. Deleted all CalData.pgo

3. Restart all Qlikview Services.

4. Allocate all licences once again.

Thanks ..

Amar

Re: Missing Document cals?

Fri, 10 May 2013 09:22:46 GMT

This was really useful for me I used Resolution 1: the only problem was finding the xml file which I eventually located in ~\program data\qliktech\documents. This seems to be dynamic so gives you a readable list of all current licence allocations which is very handy.

Cheers

Geoff

Re: Missing Document cals?

swarup_malli — Fri, 10 May 2013 12:58:54 GMT

Thank you Amar,

How do I open the Caldata.pgo, because I tried opening it using Internet explorer and it did not open.

Re: Missing Document cals?

Fri, 10 May 2013 13:38:23 GMT

If you've edited your Settings.ini file correctly and restarted your services you should have a file called CalData.pgo.xml which will open with ie.

Cheers

Geoff

Re: Missing Document cals?

swarup_malli — Fri, 10 May 2013 18:02:53 GMT

Thank you GeoffPitt

Re: Missing Document cals?

Michiel_QV_Fan — Mon, 03 Jun 2013 06:09:56 GMT

Restart all services or just Server? Thanks

Re: Missing Document cals?

Mon, 03 Jun 2013 08:17:14 GMT

Hi Michiel

If I remember rightly I restared all the qlikview services as it had little further impact on the situation. My guess is just Server will probably do it but don't know for sure. Give it a whirl and see. Once the file is there it stays and is updated for all changes which is very handy.

Cheers

Re: Missing Document cals?

Michiel_QV_Fan — Mon, 03 Jun 2013 08:19:06 GMT

I only restarted Server services. That's probably not enough because no xml is created. I will restart all other too.

Re: Missing Document cals?

Mon, 03 Jun 2013 08:36:41 GMT

Hi Michiel

The file ends up here on my server which has a default install locatcion I believe:

C:\ProgramData\QlikTech\Documents\CalData.pgo.xml

HTH

Geoff

Re: Missing Document cals?

Michiel_QV_Fan — Fri, 07 Jun 2013 06:16:26 GMT

Geoff,

On our Qlikview Server I edited the settings.ini under the Admin account. If I look in the Settings.ini in my own local admin account there is a different version.

Does the ...xml=1 need to added to each settings.ini for each local admin seperately?

Thanks

Re: Missing Document cals?

Bill_Britt — Fri, 07 Jun 2013 10:09:19 GMT

Hi,

The setting is a server setting and not a user settings.

Bill

Re: Missing Document cals?

Fri, 21 Mar 2014 14:01:45 GMT

Just a small one that might help save time..

Might I please add regarding amars helpful answer,.

I have version 11.20 and had to actually delete ALL .PGO files from the WHOLE server / all folders (of course backing up into zip files everything first)

Re: Missing Document cals?

amars May 10, 2013 2:27 AM (in response to Swarup Malli)

Hi SM,

Re: Missing Document cals?

Fri, 25 Jul 2014 10:06:29 GMT

Hello everyone !

I'm facing the same problem.

The thing is I don't know how to apply the resolution steps..

1/ how do I stop and restart the qv services ? And also what will the consequences be on the scheduled tasks (if there will be some) ?

thank you for your help

Re: Missing Document cals?

Fri, 26 Sep 2014 00:05:40 GMT

Hello Laura

Really sorry for the late reply. Is this now sorted yet?

First of all, restarting the qlikview services is not risky.

You can either restart the services manually or use a batch file stated here:

http://www.qlikblog.at/609/qliktip-22-qlikview-services-stopping-starting-batch-qlikview-9-server/

Manually:

Remote desktop to the Qlikview Server and enter Services.msc in the Run prompt. You can also Remote Manage the server to acess the list of services:

stop "QlikView WebServer"

stop "QlikViewServer"

stop "QlikView Publisher Command Center Service"

stop "Qlikview Management Service"

stop "QlikView Distribution Service"

stop "QlikView Directory Service Connector"

start "QlikView WebServer"

start "QlikViewServer"

start "QlikView Publisher Command Center Service"

start "Qlikview Management Service"

start "QlikView Distribution Service"

start "QlikView Directory Service Connector"

What happened is that the server licence database got currupt.

To be able to delete the PGO files, the server must let go of these files. The Qlikview Services that are running applictions hold onto these files and so must be momentarally stopped while you delete the PGO files.

When the services are started again, the Qlikview Server will dynamically create the PGO files again but unfortunately blank ones.

Thats why its important to write down your allocations first since this all get lost when your licences are all returned.

Apologies for now being so detailed before.

Good luck, Jude

Hope this answers youre question.

Re: Missing Document cals?

ashfaq_haseeb — Fri, 26 Sep 2014 11:53:01 GMT

Hi,

Can you open new thread for the same.

regards

ASHFAQ

Re: Missing Document cals?

Anonymous — Thu, 28 Jan 2016 14:42:59 GMT

Hi, Jude,

I am using version 11.20 as well, detail version is SR12.

I first used amars method to clean up the old deleted .qvw files with Upper Case at the root of mounted folder, and that really works. And the tricky part is to figure out the path of these deleted .qvw file. I found the correct path by using the event log files (thank goodness we switches these log files before, which can be switched on by the QMC in the System-> QlikView Servers-> Logging). After clear up all the dummy .QVW files, I found we still miss some doc license. And at the same time, I found the even log file do have the "CAL allocation" info also recorded the history of all the CAL usage, but I can not find more missing license here.

And I tried to use the "PGOAsXmlAlso=1" to get the .xml file as discussed, and do add it in the [Settings 7] part, also stop/start all the QV server(services), but it failed, I can not get the .xml file. Did you have the same problem before? Because you mentioned, you finally delete ALL .PGO files to solve the problem. Do you mean you delete .PGO in both folders as below:

C:\ProgramData\QlikTech\Documents

C:\ProgramData\QlikTech\QlikViewServer

I delete ALL the .PGO file, but the .PGO files in 2nd folder will immediately generated after I restart the QV server/services, but doc licenses are still missing as before deleting the .PGO files.

Thanks very much

Zhihong

Re: Missing Document cals?

HenryScharf — Tue, 07 Feb 2023 08:52:45 GMT

Der Beitrag ist zwar 10 Jahre nun her aber hat mir auch heute noch helfen können.

Danke Dafür 🙂