topic Re: WebTicket - DMS Failed open document in QlikView

WebTicket - DMS Failed open document

Mon, 26 Jan 2026 18:19:17 GMT

Hi all.... I recently installed QV11.2 in 3 machines. Machine1 QVS, machine2 QVP and machine3 QVWS IIS7.5...... I tried to use QMS API... to open a document, but I have a problem using webTickets.... with DMS

Apparently I get the webticket... but when the document is opened I get two errors message:

***When I try to open with QvAjaxZfc: "You do not have permission to view this directory or page"

url: http://tcaWeb/qvajaxzfc/authenticate.aspx?type=html&try=tcaWeb/qvajaxzfc/opendoc.htm?document=pr.qvw&webticket=HFO+b8ZTGg8X0K1SuHmOJnztub6y3PxXneijFzI/

***when i try to open with QvPlugin: "Failed to open document, You don't have access to this document"

url: http://tcaWeb/QvPlugin/opendoc.htm?document=pr.qvw&webticket=HFO+b8ZTGg8X0K1SuHmOJnztub6y3PxXneijFzI/

I have my IIS server with anonymous auth , the default web site with anonymus auth, also the app QvAjaxZfc with anonymous auth, and the webticket.aspx with windows auth ....

I think my C # code gets the webticket in a wrong way. Because when I concatenate it with a url I get that errors.

QVS --> tcaQvs
QVP --> tcaQvp
QVWS --> tcaWeb

p.s. when I configure the document with "All users" permission, QvPlugin opens the document correctly, but this isn't that I want.


public static string getTicket(string UserDMS)
        {
            string usergroups=@"";
            string QlikViewServerURL = "http://tcaWeb/QVAJAXZFC/GetWebTicket.aspx";
            StringBuilder groups = new StringBuilder();
            if (!string.IsNullOrEmpty(usergroups))
            {
                groups.Append("<GroupList>");
                foreach (string group in usergroups.Split(new char[] { ',' }))
                {
                    groups.Append("<string>");
                    groups.Append(group);
                    groups.Append("</string>");
                }
                groups.Append("</GroupList>");
                groups.Append("<GroupsIsNames>");
                groups.Append("true");
                groups.Append("</GroupsIsNames>");
            }
            string webTicketXml = string.Format("<Global method='GetWebTicket'><UserId>{0}</UserId></Global>", UserDMS); 
            HttpWebRequest client = (HttpWebRequest)WebRequest.Create(new Uri(QlikViewServerURL));
            string uri = client.RequestUri.ToString();
            client.PreAuthenticate = true;
            client.Method = "POST";
            client.AutomaticDecompression = DecompressionMethods.GZip | DecompressionMethods.Deflate; 
            NetworkCredential myCred = new NetworkCredential("user", "pwd", "domain");
            CredentialCache myCache = new CredentialCache();
  
            myCache.Add(new Uri(uri), "NTLM", myCred);
            client.Credentials = myCache;
         
            var writer = new StreamWriter(client.GetRequestStream());
            writer.Write(webTicketXml);
            writer.Flush();
            var reader = new StreamReader(client.GetResponse().GetResponseStream());
            var xmlDocument = new XmlDocument();
            xmlDocument.LoadXml(reader.ReadToEnd());
            return xmlDocument.InnerText;
        }

Re: WebTicket - DMS Failed open document

danielrozental — Tue, 16 Apr 2013 12:48:26 GMT

p.s. when I configure the document with "All users" permission, QvPlugin opens the document correctly, but this isn't that I want.

Are you sure the user name that has permissions and the username in the ticket are the same?

You should add a textbox with the qvuser() and check that.

Re: WebTicket - DMS Failed open document

Tue, 16 Apr 2013 14:11:19 GMT

Hi Daniel, thanks for your answer....should be the same? ie I'm using DMS to give permission to a user logged externally, for example: 4 .... obviously,The ticket is asked by QlikView administrator. Apparently it is generating the ticket for another user because it can't be opened.

I tried again to open the document with this url: http://tcaweb/QvPlugin/opendoc.htm?document=pr.qvw&webticket=8HA2JdCytfag+IYDCkbJ5UmYIaYMsr7nNzpVwNF5, but in this case this document has all user auth. so it's open correctly.

In the other hand, whe i use the url:http://tcaweb/qvajaxzfc/authenticate.aspx?type=html&try=tcaweb/qvajaxzfc/opendoc.htm?document=pr.qvw&webticket=8HA2JdCytfag+IYDCkbJ5UmYIaYMsr7nNzpVwNF5

I get this screen:

I just checked the Event Viewer logs and apparently the CAL is assigned to my local user and not a valid administrator user.

The description for Event ID 100 from source QlikViewServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

CAL usage: Using CAL of type "Session" for user "<PCname\KARLA>". Session cals in use: 1

Re: WebTicket - DMS Failed open document

danielrozental — Tue, 16 Apr 2013 14:19:42 GMT

You should first check your environment, make sure everything is working fine by just using domain users.

I believe your webserver is not correctly configured, it's missing the QVS configuration, check the QMC settings and make sure the QVS and DSC are configured.

Administrator requests a ticket but not for himself but for the external user. So the user in the ticket must match the user in the DMS authorization list or else he will not be able to access the application.

Re: WebTicket - DMS Failed open document

Wed, 17 Apr 2013 15:16:07 GMT

Ok, Daniel I'll check my environment.......... by the way. If I want to use QvPlugin with web ticket.. What should be the correct url?

Thanks

Re: WebTicket - DMS Failed open document

danielrozental — Thu, 18 Apr 2013 12:08:22 GMT

You link works for me.

Re: WebTicket - DMS Failed open document

danielrozental — Thu, 18 Apr 2013 12:46:45 GMT

Sorry, I double checked.

Correct link should be

http://youraccesspoint/QvPlugin/opendoc.htm?document=yourdocument&ticket=s4sZm9x5xWbrRMXiUEn9rczhWccvSM4WMGzFE1dR

BTW, not sure if you're aware but with webtickets you can redirect the user to the accesspoint instead of using direct links.

Re: WebTicket - DMS Failed open document

Bill_Britt — Thu, 18 Apr 2013 13:29:21 GMT

This is what your links should look like. One is to open a single document and the other is to the accesspoint.

http://qv11/QvAJAXZfc/Authenticate.aspx?type=html&webticket=9+idEEKjCjywI2g0QHmt5WKDYESu0tfvS05ULiW1&try=http://qv11/QvAJAXZfc/opendoc.htm?document=Films.qvw&host=qvs@qv11

http://qv11/QvAJAXZfc/Authenticate.aspx?type=html&webticket=XWWuRQ8hKSfLoxmOUtMOEv8biwPFeW597VL7AbBx&try=http://qv11/qlikview/index.htm

Re: WebTicket - DMS Failed open document

Thu, 18 Apr 2013 21:44:58 GMT

Thanks all, it was an environment configuration issue.... now it's working!

Re: WebTicket - DMS Failed open document

Bill_Britt — Fri, 19 Apr 2013 12:14:57 GMT

Can you please give more details as to what the environmental issue were?

Bill

Re: WebTicket - DMS Failed open document

Fri, 19 Apr 2013 13:07:10 GMT

Yes, I had an error in the configuration of my app pool, because this was not running under an administrator account, as my other qlikview services. Change this and no longer appeared the message not server on the access point .... and therefore i got a ticket for the user DMS and the document was opened

Karla

Re: WebTicket - DMS Failed open document

danielrozental — Mon, 29 Apr 2013 20:11:06 GMT

Are the IE Plugin links working for you? I just realized they don't work for me.

Re: WebTicket - DMS Failed open document

Wed, 12 Nov 2014 06:00:42 GMT

Hi Bill,

I have used your url format for opendocument with webticketing, it works fine. But when I tried to sue the same for Ajax client url, it didnt worked.

Please could you tell me , what is the exact format of url with webticket for Ajax client..

Here is my actual url..

http://<serverip>/QvAJAXZfc/AccessPoint.aspx?open=&id=Customer%7CCUSTOMER%2FCUSTOMER_LERG.qvw&client=Ajax

Your help is grateful to me and much appreciated.

Thanks