topic Re: IE8 Plug-in Problems with 11SR2 update 1 in QlikView

IE8 Plug-in Problems with 11SR2 update 1

kouroshkarimi — Mon, 26 Jan 2026 18:19:17 GMT

Hi, we installed the SR2 update 1 release (build 11426) that was made available late last week but it appears that the IE8 Plugin is causing issues on every machine we try and install it on. Specifically when trying to open the accesspoint IE8 will 'crash' and produce a NTDLL.DLL error.

I tried disabling all add-ons, and the accesspoint will load but obviously not open any documents. Removing build 11426 and re-installing the original SR2 release seems to work.

Can someone else confirm if they are experiencing this problem? I'm not sure how to raise this with Qliktech.

Re: IE8 Plug-in Problems with 11SR2 update 1

ivan_will — Thu, 15 Nov 2012 08:20:22 GMT

I am experiencing the same problem!

I have already e-mailed them. But if you can - write them another mail!

Re: IE8 Plug-in Problems with 11SR2 update 1

kouroshkarimi — Mon, 19 Nov 2012 11:46:33 GMT

Hi, have you heard anything from QlikTech yet?

Re: IE8 Plug-in Problems with 11SR2 update 1

Bill_Britt — Mon, 19 Nov 2012 15:45:27 GMT

I am not able to reproduce the issue you are descripting. I am assuming you also upgrade the plugin when you when to 11426?

If you have I would open a ticket with support. Ivan, I have checked and I don't see a ticket open for you about this issue. You might want to check or email me the ticket number offline.

Bill

Re: IE8 Plug-in Problems with 11SR2 update 1

Bill_Britt — Mon, 19 Nov 2012 15:49:55 GMT

One more question is this Windows XP x86?

Re: IE8 Plug-in Problems with 11SR2 update 1

kouroshkarimi — Tue, 20 Nov 2012 10:46:27 GMT

Hello Bill, yes we upgraded the plug-in as well when installing. The machine is Windows XP x86 and browser is IE8.

Re: IE8 Plug-in Problems with 11SR2 update 1

Bill_Britt — Tue, 20 Nov 2012 13:01:09 GMT

This appears it might be a bug. I would contact Support and open a case on it.

Bill

Re: IE8 Plug-in Problems with 11SR2 update 1

Emmanuelle__Bustos — Tue, 27 Nov 2012 17:56:26 GMT

Exactly, i thinks this is a bug of QVS 11SR2, due i have same issue but only machines with XP and IEPlugin SR2 (11.0.11426) installed.

Re: IE8 Plug-in Problems with 11SR2 update 1

Emmanuelle__Bustos — Tue, 27 Nov 2012 18:31:27 GMT

Hi All

The bug is confirmed with ID 53948.

"Your recent support case as described below has now been confirmed by our Issue Analysis team as a bug, ID 53948.

A new QlikView Server 11 SR2 build is in production to address this bug, which we expect to be released very soon. The current work-around for this bug is to downgrade to QlikView Server 11 SR2, build 11.00.1141. "

Re: IE8 Plug-in Problems with 11SR2 update 1

kouroshkarimi — Wed, 28 Nov 2012 11:41:23 GMT

Have you also experienced issues with button objects in this release? I have some buttons which are using images (from the developer toolkit, no less!) and the images are not being shown at all.

Re: IE8 Plug-in Problems with 11SR2 update 1

kouroshkarimi — Thu, 29 Nov 2012 16:16:08 GMT

Just been reading the release notes for 11 SR2 update 2, do you think that the following is the same bug as 53948?

53659

Opening AccessPoint crashes IE plugin in x86 Windows XP

Re: IE8 Plug-in Problems with 11SR2 update 1

Emmanuelle__Bustos — Thu, 29 Nov 2012 16:31:48 GMT

Not sure but the description looks exactly the bug 53948.

Re: IE8 Plug-in Problems with 11SR2 update 1

Thu, 29 Nov 2012 18:23:09 GMT

I am having the same problem with images, but with desktop client SR2. I will create a separate post.

Re: IE8 Plug-in Problems with 11SR2 update 1

Fri, 18 Jan 2013 07:50:30 GMT

Could anyone post the article on 53948 here? I meet the same problem and would like to know more on detail.

Thanks.

Re: IE8 Plug-in Problems with 11SR2 update 1

Bill_Britt — Fri, 18 Jan 2013 12:44:52 GMT

Hi Nicktang,

You will need to contact support. They can give you that information.

Bill