topic Re: Qlikview Server off duty? in QlikView

Qlikview Server off duty?

Mon, 26 Jan 2026 18:19:17 GMT

Hello there,

I did one installation and server (Qlikview Server 10 SR4) set up couple of months back.

It was working fine until last week we shifted our physical server from one palce to another so the IP address of the Qlikview Server has changed.

After this now my Qlikview server (QVS Servies) status changed to "Off-Duty" and we cann't access the Qlikview documents from last four days.

Please,any ideas, what should I changed or checked to reslove this? we don't have Qlikview Publisher license.

Thanks in advance.

Regards,

Sandip Patel.

Re: Qlikview Server off duty?

Mon, 23 Jul 2012 05:32:00 GMT

Have got it resloved.

Thanks

Re: Qlikview Server off duty?

deepakk — Mon, 23 Jul 2012 05:33:03 GMT

hi Sandip,

generally Off duty message is shown when you use same Qlikview server licenses on two machine on a same network.

If you had earlier installed it in another machine then try to clear the registry files.

Deepak

Re: Qlikview Server off duty?

Mon, 23 Jul 2012 05:53:57 GMT

Hi Deepak,

Thanks for your time and reply, appreciate it.

Yes,that could be one scenario of but in my case it does not apply.

Though I did manage to get resolve this by editing few settings.

Thanks & Regards,

Sandip Patel.

Re: Qlikview Server off duty?

martinpedersen — Thu, 08 Nov 2012 22:22:00 GMT

Hi Sandip,

Could you perhaps tell some more about which settings you edited?

I got a similar problem after upgrading from version 10 to 11. I think i have tried almost everything - including downgrading back to version 10 - but nothing seems to help. One of the servers is always "off duty"...

I would be very pleased if you could share some details of how you handleded it?

/Martin

Re: Qlikview Server off duty?

klausskalts — Wed, 02 Jan 2013 20:45:16 GMT

I had the problem when some user-rights was changed for the user running the services. This is what I did:

Get the user right on the services
Start the services under the new user-credentials
Install (repair) the QlikView Server again
Restart all the services

and that worked .......

Re: Qlikview Server off duty?

jafari_ervin — Sun, 16 Mar 2014 04:54:13 GMT

Solved !!! howww??Correct Answer!!!! Amazing Answer.

Re: Qlikview Server off duty?

StefanBackstrand — Mon, 17 Mar 2014 18:56:28 GMT

patelsandy1981,

Do you mind sharing what you did to fix your issue, so others can take advantage?

Thank you!

Re: Qlikview Server off duty?

martinpedersen — Wed, 09 Apr 2014 07:58:19 GMT

Hi Stefan,

In my case an old server still had the services installed and started - so 2 different machines where trying to use the same license.

1) I removed all the QV installations from the old server.

2) Cleared all the licenses on the new servers

3) Rebooted the new servers

4) Typed the licenses again on the new servers.

And it worked.

Re: Qlikview Server off duty?

Thu, 20 Nov 2014 22:41:23 GMT

I wonder what settings Sandip edited.

It seems we may have a 3rd situation; it seems to be neither "same QV server license" nor "user-rights" for us.

Here's our situation: "If I stop all the services and then restart them making sure to start QVS first, everything works. However, if I reboot, the QVS service doesn't come back up on its own. I can't manually restart it [to make everything work] unless I stop all the other services first."

Thanks for your pointers in advance.

Wood

Re: Qlikview Server off duty?

Anonymous — Thu, 05 Mar 2015 12:01:52 GMT

We have exactly the same behavior:

Only one QlikView server is installed
Manually restart of service solve the problem
After reboot the QVS is “Off duty”

QVS version: 11.20.12664

Are there any solutions yet?

Frank

P.S.

Our workaround is a script that restarts the QVS service after a while. This script is started with every reboot.

Re: Qlikview Server off duty?

dafnis14 — Sun, 29 Mar 2015 04:37:14 GMT

Hi Frank,

We had the issue resolved after upgrading to SR10.

We had to clear the license and re define all the CALs manually, since restoring from backup have failed.

So make sure you backup the relevant files, just in case you have the same issue.