topic Re: Server installation issue - V11 SR1 in QlikView

Server installation issue - V11 SR1

Mon, 26 Jan 2026 18:19:17 GMT

Hi, I am installing (well attempting to).. Qlikview 11 SR1 on our new server : -

The issue I am facing is that after I have run the installer I have 3 services which cannot be contacted, I have checked the user privaliges, ports, tried using local host all to no avail.. I need to get this server up asap but after spending yesterday installing, uninstalling, I am completely baffled any ideas that could help me?

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 09:36:02 GMT

Is the user running the qv services a qlikview administrator?

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 09:43:07 GMT

Yes they are

Re: Server installation issue - V11 SR1

jjfabian — Tue, 26 Jun 2012 09:50:33 GMT

Hi Felim,

is there an old server still running within the same network? Might cause a license problem.

Re: Server installation issue - V11 SR1

Miguel_Angel_Baeyens — Tue, 26 Jun 2012 10:10:16 GMT

Hi,

According to the picture you have uploaded, it seems that only the QVS service might be running on "localhost" while all the other services (QMS included, that is working, by the way) are running on the machine name "srv-qlik-srv-au". What if you change in the QMC all services to run on localhost (in the QMC, System, Setup, all services set to *@localhost).

If you already tried that with no success, change localhost to the IP of that computer.

Hope that helps.

Miguel

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 10:49:16 GMT

Hi Miguel,

Progress is a good thing! The only part not working now is the QVS but I do not know if this would require a port, if so what would the default port be at the moment I have the URL as qvp://xx.xx.xx.xx/

Re: Server installation issue - V11 SR1

Miguel_Angel_Baeyens — Tue, 26 Jun 2012 10:54:03 GMT

Hi,

Default port for QVP is 4747 that must be open in the Server inbound and outbound, otherwise, the communication will go through the Web Server (which is called tunneling) using port 80.

Do you have all QlikView services running in the same computer or are you using more than one computer?

Hope that helps.

Miguel

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 11:06:57 GMT

Hi Miguel,

We have opened up port 4747 completely and have put the port in the QVP but still receive the following error message:

Server failed to set license: QVS@xx.xx.xx.xx: Failed to connect to server

All services are running on one Server at the moment, we will have another too add once this one is up and running

Re: Server installation issue - V11 SR1

Miguel_Angel_Baeyens — Tue, 26 Jun 2012 11:29:57 GMT

Hi,

Ok, it seems it is a issue when registering the license. If there is some network proxy or router that is not allowing this Server access to the Internet, you will need to manually add the serial number, control code and paste the LEF file content into the correspoding textboxes in the QMC, System, Licenses, QlikView Server. This will work even if you are offline or behind a firewall.

If you do not have the LEF file, ask for it to your QlikView sales rep or partner manager.

Hope that helps.

Miguel

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 11:34:47 GMT

Miguel even with the LEF pasted in i receive the same error message (Failed to connect to server)

Re: Server installation issue - V11 SR1

Miguel_Angel_Baeyens — Tue, 26 Jun 2012 11:51:47 GMT

Hi,

Are you pasting all three elements (serial, control and LEF)? If you are upgrading from version 10 to 11, is the LEF updated?

Miguel

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 12:39:46 GMT

I am coopying the LEF from the manual lef page and pasting it all in and completing the serial number and the control number, in addition to the Name and Organization. The code is in use by another server at the moment but surely I would receive a different message if that was impacting (The old server which will be decomissioned is runing v10 SR3 and is 32 bit) do I need a new LEF for the V11 SR1 64bit?

Re: Server installation issue - V11 SR1

Miguel_Angel_Baeyens — Tue, 26 Jun 2012 12:45:42 GMT

Hi,

No you don't need a new number, but when the registration successes it will show the server as Off Duty instead of "Disconnected". But, yes, that might be the cause to not being the new server registering. Just stop all QlikView Services in the old server, register the new, and you are done.

Hope that helps.

Miguel

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 12:49:53 GMT

At the moment hte service just says "unlicensed", the rest of them including publisher is working, I will see if I can disconnect the other server for a few minutes ... They are on diffferent domains though

Stopping the services was no benefit, still unable to apply the license.

Re: Server installation issue - V11 SR1

Tue, 26 Jun 2012 15:12:09 GMT

I don't know if here is the case, but you have to stop any other QlikView server running in the network. If you don't have a proper licence, the new QlikView server will simply refuse to start, without any warning.

Hope it helps.

Re: Server installation issue - V11 SR1

Thu, 28 Jun 2012 15:30:42 GMT

Resolved by uninstalling QVS renaming the server and reinstalling QVS....

Re: Server installation issue - V11 SR1

ksmccann — Wed, 08 Aug 2012 16:36:38 GMT

Miguel

I have seen this suggestion to copy in the LEF manually on multiple posts. I have copied the LEF, the license and control no as well as the names and I still get the error described in this thread. I have tried this in multiple environments (pasting the LEF) and it has never worked. Is there something else that needs to be done to get a manual LEF to work? Should this eliminate port, service account, etc issues or is this still a dependcy on other things even when you provide the LEF?

Re: Server installation issue - V11 SR1

Tue, 08 Jan 2013 11:50:07 GMT

I have the same problem. Please, what do you mean "renaming the server"? How do i uninstall QVS (do you mean uninstall QlikView Server)? And all of my scheduled jobs? And all of my configurations? I don´t thing this is the solution. This is not a shareware applications. This is a production software. I am still searching a solution.

Re: Server installation issue - V11 SR1

Tue, 08 Jan 2013 12:14:05 GMT

I just reaply licence in "System" / "Licences" / "QlikView Server" / "QlikView Server Licences" / [Control] / (Apply Licence). Restart the services and now is working again.