topic Error PGO: Failed to open in QlikView

Error PGO: Failed to open

Mon, 26 Jan 2026 18:19:17 GMT

Hi,

We are having QVS clustering and maintaing root and mounted folder in common shared server.

we are getting an error in event log "Error PGO: Failed to open \\xvavvvv002\Root\IniData.pgo. Error: 11. Time: 268435456 ms" very frequently.

Have anyone found this error and what may be reason for this error.

Thanks in advance.

Error PGO: Failed to open

Sonja_Bauernfeind — Wed, 06 Apr 2011 13:29:53 GMT

On the first glance this error indicated that the QlikView Server is unable to reach the share.

In detail the "Time" parameter states the amount of time in Milliseconds the operation(s) took before aborting for the error related to the error code. If this number is high (like in this case) and the error code is either 11 or 12, we can draw the conclusion that QVS made as many retries as it could fit within the fixed timeout of 30 seconds.

Please verify that you are not experiencing network issues during the time when the problem occurs, but be aware that this could have a number of causes. Submit a Support ticket through the right channels if necessary, just make sure you include all necessary details like QVS version details, log files and also let us know what network storage solution you are using (NAS, SAN, whether they are windows based or not, etc).

/Sonja

QT Support

Error PGO: Failed to open

Thu, 30 Jun 2011 20:24:26 GMT

Hi Arunesh,

We are having the same issue. Can you please share your experience and your solution.

We opened a ticket and we don't get any staright answer ...

Thanks

Priya

Error PGO: Failed to open

Fri, 01 Jul 2011 06:11:22 GMT

Hi Priya,

We have contacted the Qlitech for this issue and they are going to give some new patch in order to fix the issue.

Let us wait for that patch.

Aruenesh

Error PGO: Failed to open

Fri, 01 Jul 2011 16:55:19 GMT

All, this was a bug in earlier versions of 9 and 10, the issue is fixed in SR3 of version 10 that was released today. Not sure if we have a SR out fixing the issue in version 9, please let me know if you need a fix for it in version 9 as well and I will see if I can find a patch for you on Monday.

Regards Katarina

Error PGO: Failed to open

Fri, 01 Jul 2011 18:35:26 GMT

Hi Katarina,

Thanks for reply.. We are having another issue QVS Server restarts sporadically because .meta file cannot be found.Any idea if this is a bug and has a fix...

Thanks

Priya

Re: Error PGO: Failed to open

Fri, 01 Jul 2011 18:49:12 GMT

Unfortunately not, if the upgrade to SR3 doesn't solve the .meta issue as well, please report it to qlikview support at support@qlik.com<mailto:support@qlik.com> and attach the qlikview server event log file, this will help the support to find the problem you have.

Kind Regards

Katarina

Error PGO: Failed to open

Wed, 06 Jul 2011 20:17:35 GMT

We installed SR3 last weekend and we are still seeing a variation of this error in the Event log. In our case, it is usually IniData.pgo or CalData.pgo, though occasionally ServerCounters.pgo is also cited. This problem is not fixed in SR3 for us.

We are running QV10 SR3 on two dedicated test servers running Windows 2003 Server on VMWare ESX.

Interestingly, this problem, and several other problems where .qvw.log files can't be written to, and .Meta files are reported as "missing" when they are in fact, present, does not occur when we disable the second QVS service, so that the cluster has only a single QVS service running.

Error PGO: Failed to open

Thu, 07 Jul 2011 06:22:53 GMT

Could you please report this to QlikView support at support@qlik.com or via the customer portal if you have access to it!

Kind regards

Katarina

Error PGO: Failed to open

Wed, 12 Oct 2011 11:43:09 GMT

We have the same problem, same event in the windows log (Application log/eventID 131).

We are using QlikView v9 SR7, which is the latest, with IIS and the files are on a share.

At the same time we have had access problems to the qvw-file. But we cannot be sure it has to do with this issue.

Restart seemed at first to solve the problem.

But since not everyone got access problems during the time the event showed, it cannot be a certainty.

I will report this to Qlikview support.

Error PGO: Failed to open

g_westaway — Mon, 13 Feb 2012 18:57:01 GMT

In our case, it was as a result of having left the QV services to run as 'Local System'. After amending each service to log on as a local Admin account and then restarting each one, the errors disappeared. I suppose to do with access rights to particular files.

Re: Error PGO: Failed to open

Tue, 13 May 2014 07:57:03 GMT

Strange. I had this issue on QV11 SR2. There weren't any significant changes to the server or permissions prior to this series of errors. It looks like it has self-resolved, but is still troubling that it happened at all.

Is anyone continuing to have this issue?

Re: Error PGO: Failed to open

ddking — Wed, 04 Jun 2014 07:43:15 GMT

Hi.

We still have this error message. Also on QV11 SR2.

All event logs are swamped by this message.

Re: Error PGO: Failed to open

Wed, 04 Jun 2014 09:05:36 GMT

The Error Code 11 points to a sharing Violation, this can be temporary caused for example by a BackUp / AntiVirus or if it occurs all the time by missing Permissions. Check the location for the Root Folder where the PGO are stored.

Re: Error PGO: Failed to open

ddking — Wed, 04 Jun 2014 09:47:43 GMT

Daniel, thank for your answer.

Is this error code (11) is Qlikview specific error code?

Or it's just a windows error code taken from operating system by something like GetLastError?

Re: Error PGO: Failed to open

Wed, 04 Jun 2014 10:02:48 GMT

Not sure, but mostly the error comes by the Function used (.Net).

Re: Error PGO: Failed to open

Anonymous — Tue, 07 Oct 2014 09:47:17 GMT

Hello All,

I'm having the same issue in version 11.20 SR6. In my case this is error code 300. Have a look:

Any idea?

Best regards,

Janusz

Re: Error PGO: Failed to open

Mon, 13 Oct 2014 17:53:15 GMT

This error is show for my customer make backup for the foulder QlikTech, in QlikView Server.

Say don´t openned file IniData.pgo:

Cannot open: ([32] The process cannot access the file because it is being used by another process. ) => not backed up.

Re: Error PGO: Failed to open

Anonymous — Tue, 14 Oct 2014 10:46:58 GMT

Hello Paul,

I've raised a ticket with QlikTech and they replied as follows:

"Sharing violation errors with PGO files like this are normally caused by anti-virus scans or back-up software briefly locking the files. The QlikView Server services depend on uninterrupted connection with the PGO file location.

The following is from the QlikView Server reference manual:

Running real-time anti-virus protection on the server degrades the performance of QlikView Server. It is recommended that the user documents, source documents, log directories, and .pgo files are excluded from the anti-virus scanning.

Please verify that any anti-virus software that might access the machines in the QVS cluster have rules setup to exclude the PGO files.

Also, I noticed that the path to the shared QVS Root folder (specified in the QMC > System > Setup > QlikView Server > Folders > Root Folder) uses a hidden path indicated by the '$' sign. It is recommended to use a normal network path (not hidden) for the QVS Root folder."

I'm testing the above now. Will let you know if any of the recommendations helped.

Best regards,

Janusz

Re: Error PGO: Failed to open

Anonymous — Fri, 03 Apr 2015 12:51:34 GMT

Hello,

I encounter the same error in the event log, each time the QVS is restarted. Did you try to manually copy the IniData.PGO? I did that and this is what showed up: "The action can't be completed because the file is open in Werfault.exe". Wer is the Windows Error Reporting Service, QVS should be excluded from WER.

Best regards,

Alex