topic Problem with destribution service in QlikView

Problem with destribution service

Mon, 26 Jan 2026 18:19:17 GMT

Hi all,

I have QlikView Server with QlikView Publisher and I want to trigger a reload and distribute to a user one of my documents, but I can't select the user in the distribute section.

I use a Custom Directory in my QlikView Server, as you can see:

I go to the source documents, add a trigger and go to the distribute section:

I choose "Add Recipients" from the icon with the blue +, and it comes the following screen, where I cannot find my user:

I tried the following searches:

1. ssaev on Default Scoupe: none

2. ssaev on Default Scoupe: Custom(Custom)

3. Custom\ssaev on Default Scoupe: none

4. Custom\ssaev on Default Scoupe: Custom(Custom)

5. Custom/ssaev on Default Scoupe: none

6. Custom/ssaev on Default Scoupe: Custom(Custom)

and also CUSTOM spelled with capital letters

but none worked...

Can anybody help?

p.s. also tried it on IE8 - same problem!

Problem with destribution service

vgutkovsky — Fri, 05 Mar 2010 16:32:18 GMT

You need to switch to DMS mode for custom directories to work. Assuming you did this, try doing a wildcard search on your Custom scope and post the results here. A wildcard search is: *

Regards,

Problem with destribution service

Fri, 05 Mar 2010 17:23:09 GMT

same result 😞

Problem with destribution service

vgutkovsky — Fri, 05 Mar 2010 17:26:49 GMT

Can you post a screenshot of the General tab in Custom Directory?

Problem with destribution service

Fri, 05 Mar 2010 17:27:59 GMT

but it is strange, that it shows like somethnig is there, and the count is exactly the same as the count of my users:

Problem with destribution service

Fri, 05 Mar 2010 17:29:25 GMT

general tab (I can't get how the problem can be there 😞

Problem with destribution service

vgutkovsky — Fri, 05 Mar 2010 18:12:05 GMT

You're right, the problem is not on the General tab (I thought the port might have been set to an invalid entry). It's interesting that you get blank entries where the users should be. This sounds like it could be a bug, similar to the "Task Tree" bug that blanks out the name of a task if a tree is too long. If you add the blank "users" and run the task, does it get distributed to the right people?

Regards

Problem with destribution service

Mon, 08 Mar 2010 08:30:07 GMT

When I try to add them I lose connection with the server and when it reconnects there is no trigger at all.

Problem with destribution service

vgutkovsky — Mon, 08 Mar 2010 16:25:29 GMT

Wow, definitely open a support ticket with Qliktech (support@qlik.com).

Regards,

Problem with destribution service

Thu, 12 Aug 2010 13:03:14 GMT

Hi All,

Did you get it work? I havethe same problem.

Regards,

Monika

Problem with destribution service

Thu, 12 Aug 2010 13:12:14 GMT

Yes, we uninstalled QlikView Server SR2 and installed QlikView Server SR4 🙂

if there is still this problem in SR4 we haven't come into it, yet